Hyundai of Athens

The worst Stealership in Athens. I would rate them less if I could. I took a trade in with me and the price given for my trade was agreed upon prior to purchase. I Allowed them to ob I would rate them less if I could. I took a trade in with me and the price given for my trade was agreed upon prior to purchase. I Allowed them to obtain my credit report which showed I was a qualified purchaser. We crunched the numbers and I signed a contract for a car with 187 miles on the clock but was told it was a new car. My monthly payments were fine at $468 per month. As soon as I pulled into my driveway, I received a call from the sales manager at the dealership stating that I had to come back up and resign a second contract. This contract had me paying nearly $550 per month. This is what’s called a Yo-Yo sale in the automotive sales industry. It’s illegal in the state of Georgia. After reviewing the original contract and raising questions, I asked for my trade in back. I was told I couldn’t have it back and was forced to sign the new contract just to get back home. Keep in mind all this was on a weekend. They couldn’t sell my trade until after Capital One released the paperwork. They had to pay for that to happen. As time progressed, the car was taken back to the point of sale for the exact same repair “DTC P0025” on 3 occasions. It is a Lemon as per Georgia law. I contacted corporate and Hyundai finance over this car. I’d advise people to stay away from this stealership as that they do bad business in my opinion. To get out from under the liability of this car, I had no choice but to abandon it on the Stealerships lot. Buyer Beware!!!!!! The stealership is so bad that the sales manager and sales person that I dealt with left within 3 months of this purchase. I still have both copies of the contracts and have consulted a lawyer along with the District Attorney’s office in reference to this matter. More

The worst Stealership in Athens. I would rate them less if I could. I took a trade in with me and the price was agreed upon. Allowed them to obtain my credit report which showed I wa I would rate them less if I could. I took a trade in with me and the price was agreed upon. Allowed them to obtain my credit report which showed I was a qualified purchaser. We crunched the numbers and I signed a contract for a car with 187 miles on the clock but was told it was new car. My monthly payments were fine at $486 per month. As soon as I pulled into my driveway, I received a call from the dealership stating that I had to come back up and resign a second contract. This contract had me paying near $550 per month. This is what’s called a Yo-Yo in the automotive sales industry. It’s illegal in the state of Georgia. After reviewing the original contract and raising questions, I asked for my trade in back. I was told I couldn’t have it back and was forced to sign the new contract just to get back home. Keep in mind all this was on a weekend when the tag office is closed so they couldn’t sell my trade until after Capital One released the paperwork. As time progressed, the car was taken back to the point of sale for the exact same repair “DTC P0025” on 3 occasions. It is a Lemon as per Georgia law. I contacted corporate and Hyundai finance over this car. I’d advise people to stay away from this stealership as that they do bad business in my opinion. To get out from under the liability of this car, I had no choice but to abandon it on the Stealerships lot. Buyer Beware!!!!!! The stealership is so bad that the sales manager and sales person that I dealt with left within 3 months of this purchase. I still have both copies of the contracts and have consulted a lawyer along with the District Attorney’s office in reference to this matter. More

Update months later I have refinanced my care for a better rate. That meant contacting the dealership to have gap cancellation forms submitted. They have ignored me since august of 2022 and it is now F better rate. That meant contacting the dealership to have gap cancellation forms submitted. They have ignored me since august of 2022 and it is now February 2023. They have lied to me about submitting and that they can even submit without me coming to the dealership in person. The worst customer service. All they want is your money and once they get it they will never respond to you again. I have reported them to the BBB because they are preventing me from getting my money from the unused gap coverage. 100 percent do not recommend. They are predatory, they will run your credit soo much that you will lose over 100 points on your credit score. More

On 12/22/22 I took my 2021 Palisade to Southern Hyundai for a routine oil change at the 37K mile range. I was told by the line manager "Shane" that it was time for the Hyundai recommended engine flush, val for a routine oil change at the 37K mile range. I was told by the line manager "Shane" that it was time for the Hyundai recommended engine flush, valve cleaning, break flush, etc. Reluctantly I agreed to some extra maintenance, as I was suspicious of the actual need with such few miles on a new car. 100's of dollars later the car was returned to us and during the first week, we started experiencing alerts and error codes that were all related to the radar and early breaking safety system. The radar would self-disable after reporting it was blocked, yet there was nothing blocking it. The car would not perform "smart cruise" and it automatically applied the brakes on my wife as she drove down I-85, for no reason. Given the obvious mechanical problems and safety concerns, I called the service department to schedule an assessment. I was met with immediate hostility and defensiveness as I explained the situation. I was constantly informed by the line manager that they were not at fault, despite my lack of blaming them. The appointment was scheduled and the car was dropped off. After 1 week I called for an update since I had not received any calls from them. I was told they had not yet worked on it. I repeated my concerns and impressed upon them my desire to have it repaired and returned promptly. The following day I received a call from a receptionist, not a manager or a technician, to come to pick up my vehicle, and that there was nothing wrong with it. I called to complain and was met, yet again, with hostility and denial of blame that I had not cast. RELUCTANTLY I picked up my vehicle only to find damage to my front bumper as I inspected the car in their parking lot. I showed the damage to their Service Manager "Alexi" who also attempted to argue and deny any fault. They took preliminary pictures of the car, per their procedure, but were only able to produce pictures of the sides and rear of the vehicle. The front pictures had mysteriously disappeared. They agreed to replace the trim but insisted the car was not malfunctioning, there was no evidence on the vehicle computer and they couldn't recreate the conditions. They insisted I take the vehicle and wait for the small trim piece to arrive. Immediately, I began to have the same sequence of events repeat itself. We experienced repeated error codes, blocked radar, failed "smart cruise", Rear radar fault, side radar fault, and vehicle auto-breaking for no reason while on the interstate. This time my wife was 2 hours away from home and neither of us was willing for her to risk her life to return home in it. This was obviously contrary to the service departments and managerial staff at Sutherlin Hyundai's advisement, as their lack of concern for our safety was extraordinarily evident! They were only concerned about their money over our safety or their promise of good customer service. They repeated their original statement that nothing was wrong with the car and they had done nothing wrong. We decided we would get a second opinion. The car was only a few miles away from where we bought it, so I ordered a rental car, for my wife's safety, and delivered the Palisade to a separate Hyundai Dealership for evaluation. After explaining the current situation, vehicle condition, and horrible experience with Southern Hyundai Service Department, the new dealership took our car, treated us fabulously, and ensured me they would find the problem. After 2 hours with my car, I received a call, from their Manager, to inform me they have located the problem. My radar bracket had been bent by 1.5 degrees down when, it looked to them, that someone stepped on the front bumper. This also explained the bumper damage. I asked them how they knew this and were able to determine this so quickly. Their answer was the fault codes were in the vehicle computer (contrary to what Sutherlin Hyundai said) and they put the vehicle in their Laser alignment system for the radar and safety system (Sutherlin Hyundai did not do this). The new dealership also informed me that my vehicle should not have had any extra maintenance per Hyundai recommendations at the 37K mile point and that the other dealership should not have sold and performed those services. I HAVE BEEN CHEATED AND LIED TO, AND MY WIFE'S LIFE WAS PUT IN DANGER BY SUTHERLIN HYUNDAI! I attempted to escalate the conversation to the General Manager of Sutherlin Hyundai and was appalled at how I was spoken to and treated. After explaining the entire situation, including the pictures of the error codes with the milage, the reports from the other dealership, and the statements of our experience I requested that they pay for the damages, reimburse my rental vehicle fee, time, and fuel costs, as well as, pay for the loss in vehicle value due to their damage, negligence and failed customer service. I explained that since their pictures disappeared mysteriously, I was told there were no error codes on the computer, and their willingness to allow my wife to risk her life in this vehicle - MY TRUST WITH THEM WAS GONE. The only option I was given by Sutherlin was to deliver the car to them and allow them to fix it. I replied, "NO, I do not trust you any longer." I requested they evaluate the repair cost and write me a check to include the loss in value, rental car cost, and fuel cost. I stated they would prefer to take my vehicle where I wanted to and trusted. They refused and said they would not entertain this option. I also stated that I had purchased a car from them for my daughter and customer loyalty did not matter at all. They have already got my money and now they don't care about their word or customers' safety over their money. This company only cares about their money, not their word or OUR SAFETY. DO NOT USE THIS COMPANY FOR ANYTHING! ******BEWARE******** More

DO NOT BUY FROM THIS DEALER. Unbelievably terrible experience! They will outright lie to you throughout the sales process AND the finance process. They unknowingly charged us $4, Unbelievably terrible experience! They will outright lie to you throughout the sales process AND the finance process. They unknowingly charged us $4,980.00 for a "package" that they now refuse to tell us what exactly was included in the package. The price of the car was advertised as one price - online and on the window sticker - but when my husband came in and signed the papers, they added the "package" to the paperwork. He wasn't there for any other process and I wasn't on the paperwork so they totally played us. The finance guy DID NOT DISCLOSE ANY PART OF THE TRUTH IN LENDING DISCLOSURES. He did however outright lie and said the Gap insurance was a requirement of the loan and was not optional. We're still fighting with them and about to seek legal representation but I wanted to get this review out there to help the next potential victim! I really wanted to have a good experience here because I love Hyundai and need to purchase two more cars in the next 30 days. I will definitely be driving the 45 minutes to a different Hyundai dealer. More

Salesperson was a nice guy, the manager though was rude. Overall they put fake items to show the price super high. I can’t believe how people who do not know their math tricks end up paying much higher than Overall they put fake items to show the price super high. I can’t believe how people who do not know their math tricks end up paying much higher than what cars should cost. Avoid. Spend an hour to go to dealers close to Atlanta to get better options. More

HORRIBLE! Took Sonota in to find out why it was slipping. They test drove and said it was transmission. Quoted $12,000 new and $6,000 rebuilt. The whole ti Took Sonota in to find out why it was slipping. They test drove and said it was transmission. Quoted $12,000 new and $6,000 rebuilt. The whole time they were trying to buy the car. Offered $2,000. What a joke. I knew they were trying to scam me. Took the car to a hybrid specialists and they found the problem in a cylinder of the "rebuilt engine" Hyundai put in the year before when the engine blew up. $1,500 later I sold my car for $12,000. I hate Hyundai and Sutherlin is the devil. More

TOOK MY 2021 IN FOR DX PROBLEM. AFTER LEAVING IN THERE FOR 3 WEEKS THE CHECK ENGINE LIGHT WAS STILL ON. I TOLD MY ADVISOR ABOUT THE ISSUE AND HE STATED THEY FORGOT TO HOOK BACK A SE AFTER LEAVING IN THERE FOR 3 WEEKS THE CHECK ENGINE LIGHT WAS STILL ON. I TOLD MY ADVISOR ABOUT THE ISSUE AND HE STATED THEY FORGOT TO HOOK BACK A SENSOR. NOW I AM BACK WITH A OIL LEAK THAT THEY SHOULD HAVE NOTICED WHEN THEY FIXED IT THE FIRST TIME. 3 WEEKS WITHOUT A CAR AGAINNNNN FOR THE 3RD TIME THIS YEAR. More

They charge ridiculous high markups, especially for the newer models. They don't honor their online quotes. Definitely avoid this place. newer models. They don't honor their online quotes. Definitely avoid this place. More

Enjoyed everything about this dealership. Very nice and kind. They go all out to satisfy the customer. Very nice and kind. They go all out to satisfy the customer. More