Hyundai of Cookeville

Hyundai of Cookeville responded

Typically, I would not interject on the review replies, however, after your actions yesterday I will. You came in and purchased the vehicle, agreed to everything and signed. Then, you found a different financing route you wanted to take so we accommodated you and had you resign. Everything was fully transparent and agreed to, you even expressed to your salesperson how happy you were. Then you came in yesterday and acted so ugly and so belligerent in front of our other guests that we had to ask you to leave or be forcefully removed by the law. You personally attacked one of our staff. You cannot make everyone happy but we bent over backwards to try. I think some of the words you used apply but you are hurling them in the wrong direction.

leithregan responded

I would recommend that you start over in terms of how you sell and finance. That is, be forthright from the beginning. Your website and your sales procedures are intentionally meant to mislead and confuse. Why did you negotiate a particular price and send us to finance only to have finance overcharge us because we negotiated a lower price? When we chose to go with different financing, why did you charge us $1k over the MSRP and thousands over what we had originally negotiated? You toId us that if we had gone with our own financing, that would have been considered a cash sale and, presumably, have cost us more. I returned to your dealership to discuss my dissatisfaction and try to explain how your methods were at least confusing and at most deceitful. Neither In the above response nor when I revisited your dealership, would you acknowledge any possibility that your sales/finance/bait and switch methods were at fault in any way. You know that you bear responsibility in this unsatisfactory sales experience due to your misleading web advertising, waiting until a customer has negotiated a price and then overcharging for finance or charging more than MSRP for reasonable finance rates. You know this which is why you got so upset and told me to leave. With no defense, you resorted to offense. Things were transparent? Maybe to you but not to us, as customers. You advertise "special rates" but you don't say that it's only if you pay more. You advertise discounts on autos but you don't say that you can't get the "special rates" with the discount. I probably told the salesperson I was happy. That would have been before I got to the finance person. I was ugly and belligerent in front of your guests? I experienced it as telling your customers to be careful because finance would take advantage of them. I know dealerships have to make a living but can't you be forthright about it? Tell the customer at the beginning the price and the finance rate. Tell customers at the beginning that if they use their own financing, they will have to pay more. That I signed your contacts and thereforeI have no legal recourse does not mean that I am a satisfied customer.

Pitbulldrywall responded

Great customer service

Hyundai of Cookeville responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Hyundai of Cookeville and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

Hyundai of Cookeville responded

Hi, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

Hyundai of Cookeville responded

Hi. We are sorry to learn that your visit to Hyundai of Cookeville did not live up to your expectations. Although we are not used to getting reviews like this, we take them seriously and would like you to know that if you give us the chance we will do everything possible to make it up to you. We're sorry to hear that you had such a negative experience with us. Please reach out to us at (931) 400-2096 so we can discuss the details of your visit. We hope to restore your confidence back in our dealership. Take care.

LOOT responded

Also forgot to mention Jennifer hung up while I was talking.. I wasn't being rude just trying to follow up on how I could be better satisfied with this experience and when she said nothing can be done that doesn't indicate integrity or truthfulness.. Just like they did with selling the car..

Hyundai of Cookeville responded

Hi, we're happy you found our staff to be so supportive during your experience here at Hyundai of Cookeville. Please don't hesitate to reach out to us if there's anything more we can do! Take care!

Hyundai of Cookeville responded

Hi, we're glad to hear our staff took such great care of you! Here at Hyundai of Cookeville we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road! Thank you for your valuable feedback. Our team is available should you require any extra help. Take care!

Hyundai of Cookeville responded

Hello, we're extremely disappointed to hear about your negative experience at Hyundai of Cookeville. Our customers mean a great deal to us and we regret that we failed to provide you with the quality service you deserve. We're sorry to hear that you had such a negative experience with us. Please reach out to us at (931) 400-2096 so we can discuss the details of your visit. We hope to restore your confidence back in our dealership. Take care.

Hyundai of Cookeville responded

When a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Hyundai of Cookeville for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us. If you have any further questions, please give us a call. We're always happy to help!