Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Hyundai of Cookeville

Cookeville, TN

Overview
Employees
Reviews
Vehicles
3.5
551 Reviews
Hyundai of Cookeville is where you go in the Cookeville, TN area if you need a new Hyundai car, used car, service, or parts. We stock a full inventory of Hyundai cars such as the Hyundai Palisade, Hyundai Santa Fe, Hyundai Sonata, and more. We also carry used Hyundai cars as well as used cars from a variety of popular makes. We offer many great financing options on our Hyundai cars and Hyundai specials so you can trust that you're getting the best price on your next Hyundai car from our Cookeville Hyundai dealer. Hyundai Service You Can Depend Upon We also can help extend the life of your Hyundai with our Hyundai service center and genuine Hyundai parts. Our service technicans can handle all types of service such as Hyundai engine repair, oil changes, tire rotations, and more. When it comes time for Hyundai service, check out our Hyundai service coupons and schedule your Hyundai service appointment online to come into our Hyundai service center near Crossville, TN. Top Rated Hyundai Dealer Near Me We hope you choose us here at our Hyundai dealership in Tennessee for all of your Hyundai needs. Contact our Hyundai dealer near Cookeville, TN, visit us in person, or browse our website to learn more about us today.
Contact Dealership
View Awards

931 S. Willow Ave

Cookeville, TN

38501

Directions

By Type

Showing 551 reviews

October 21, 2023

CROOKS! !!!! Will not stand behind their word. They make a deal just to get your money and you out the door. Very unprofessional. Ah when you call them out on More

by Nope
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Manager EC SALES GLENN
Report | Print
Oct 23, 2023 -

Hyundai of Cookeville responded

Hi, we regret to hear that you had this experience with us. If you would like to discuss your experience in more detail, please give us a call at (931) 392-3195 at your earliest convenience. We always look for opportunities to improve. We hope to hear from you soon so we can make this right.

Helpful 3
July 21, 2023

Explanation for my rating: 2 stars deducted for being inefficient and incompetency. 1 star for keeping my appointment time for me I picked out online 2nd star for doing some of the work asked for 3rd More

by eve.nine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure who my tech was
Report | Print
Jul 27, 2023 -

Hyundai of Cookeville responded

Hi, we're extremely disappointed to hear that you left Hyundai of Cookeville feeling unsatisfied. This is never something we want to hear. We would like a chance to make this right. We're sorry to hear that you had such a negative experience with us. Please reach out to us at (931) 400-2096 so we can discuss the details of your visit. We hope to restore your confidence back in our dealership. Take care.

Helpful
July 09, 2023

Always friendly and helpful, we have purchased several vehicles from them and now our son is also driving a Hyundai More

by donna.vize430
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jody
Report | Print
Jul 12, 2023 -

Hyundai of Cookeville responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

Helpful
June 27, 2023

Update. ......Received a call from Josh the Service Dept. Manager and he is doing everything he can to make this right for me due to the incident at the Servi More

by dwightffg
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Street
Report | Print
Jul 01, 2023 -

Hyundai of Cookeville responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

Helpful
June 23, 2023

My 2023 Hyundai sonatas hybrid has been in the shop since May 15 . it still is not not fixed. six weeks to fix a new car. I will never buy a car from this dealership again. More

by cubop
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Service dept
Report | Print
Jun 28, 2023 -

Hyundai of Cookeville responded

Hi, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (931) 400-2096 to share more details about your visit so we can make things right.

Jun 28, 2023 -

cubop responded

You can fix my car. That's it.

Helpful 1
June 15, 2023

The service technicians are so incredibly helpful. They are kind and really want to make sure you are getting what you need. More

by Jercraig18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grayson Bryant
Report | Print
Jun 19, 2023 -

Hyundai of Cookeville responded

Hi, we are pleased to hear of your experience with us here at Hyundai of Cookeville. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

Helpful
May 15, 2023

Worst dealership i ever had may car has knock in idle the idiot manager tell me its normal talking about warranty dont come there they will say always normal to save hyundai a labour cost i will never buy hy More

by jobetlyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
White manager
Report | Print
May 16, 2023 -

Hyundai of Cookeville responded

Hi Jobetlyn, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Hyundai of Cookeville. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. We're sorry to hear that you had such a negative experience with us. Please reach out to us at (931) 400-2096 so we can discuss the details of your visit. We hope to restore your confidence back in our dealership. Take care.

Helpful
April 23, 2023

I paid $1500. 00 for a ceramic coating but got a "Perma Plate" which is something else, it usually retails for $600.00. I was a little suspicious when the car was d More

by Wings38
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kaleb Carlile, Cameron Stephens
Report | Print
Apr 27, 2023 -

Hyundai of Cookeville responded

Hi, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (931) 400-2096 to share more details about your visit so we can make things right.

Helpful 2
January 24, 2023

For hours we negotiated our trade-in price and the price we would pay for the new Santa Cruz. It was MLK day and no banks open. Their finance office said we had to pay over MSRP to get the "special" rate More

by leithregan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Thomas, EC, Dale Johnson
Report | Print
Jan 26, 2023 -

Hyundai of Cookeville responded

Hi, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (931) 400-2096 to share more details about your visit so we can make things right.

Jan 27, 2023 -

Hyundai of Cookeville responded

Typically, I would not interject on the review replies, however, after your actions yesterday I will. You came in and purchased the vehicle, agreed to everything and signed. Then, you found a different financing route you wanted to take so we accommodated you and had you resign. Everything was fully transparent and agreed to, you even expressed to your salesperson how happy you were. Then you came in yesterday and acted so ugly and so belligerent in front of our other guests that we had to ask you to leave or be forcefully removed by the law. You personally attacked one of our staff. You cannot make everyone happy but we bent over backwards to try. I think some of the words you used apply but you are hurling them in the wrong direction.

Jan 27, 2023 -

leithregan responded

I would recommend that you start over in terms of how you sell and finance. That is, be forthright from the beginning. Your website and your sales procedures are intentionally meant to mislead and confuse. Why did you negotiate a particular price and send us to finance only to have finance overcharge us because we negotiated a lower price? When we chose to go with different financing, why did you charge us $1k over the MSRP and thousands over what we had originally negotiated? You toId us that if we had gone with our own financing, that would have been considered a cash sale and, presumably, have cost us more. I returned to your dealership to discuss my dissatisfaction and try to explain how your methods were at least confusing and at most deceitful. Neither In the above response nor when I revisited your dealership, would you acknowledge any possibility that your sales/finance/bait and switch methods were at fault in any way. You know that you bear responsibility in this unsatisfactory sales experience due to your misleading web advertising, waiting until a customer has negotiated a price and then overcharging for finance or charging more than MSRP for reasonable finance rates. You know this which is why you got so upset and told me to leave. With no defense, you resorted to offense. Things were transparent? Maybe to you but not to us, as customers. You advertise "special rates" but you don't say that it's only if you pay more. You advertise discounts on autos but you don't say that you can't get the "special rates" with the discount. I probably told the salesperson I was happy. That would have been before I got to the finance person. I was ugly and belligerent in front of your guests? I experienced it as telling your customers to be careful because finance would take advantage of them. I know dealerships have to make a living but can't you be forthright about it? Tell the customer at the beginning the price and the finance rate. Tell customers at the beginning that if they use their own financing, they will have to pay more. That I signed your contacts and thereforeI have no legal recourse does not mean that I am a satisfied customer.

Helpful 2
August 10, 2022

Great customer service! ! Helped my son get his first car with ease. Had plenty of vehicles on the lot more than most right now More

by Pitbulldrywall
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael horn
Report | Print
Aug 10, 2022 -

Pitbulldrywall responded

Great customer service

Aug 12, 2022 -

Hyundai of Cookeville responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Hyundai of Cookeville and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

Helpful
1
2
...
56