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Hyundai of Cookeville

Cookeville, TN

3.5
551 Reviews
Hyundai of Cookeville is where you go in the Cookeville, TN area if you need a new Hyundai car, used car, service, or parts. We stock a full inventory of Hyundai cars such as the Hyundai Palisade, Hyundai Santa Fe, Hyundai Sonata, and more. We also carry used Hyundai cars as well as used cars from a variety of popular makes. We offer many great financing options on our Hyundai cars and Hyundai specials so you can trust that you're getting the best price on your next Hyundai car from our Cookeville Hyundai dealer. Hyundai Service You Can Depend Upon We also can help extend the life of your Hyundai with our Hyundai service center and genuine Hyundai parts. Our service technicans can handle all types of service such as Hyundai engine repair, oil changes, tire rotations, and more. When it comes time for Hyundai service, check out our Hyundai service coupons and schedule your Hyundai service appointment online to come into our Hyundai service center near Crossville, TN. Top Rated Hyundai Dealer Near Me We hope you choose us here at our Hyundai dealership in Tennessee for all of your Hyundai needs. Contact our Hyundai dealer near Cookeville, TN, visit us in person, or browse our website to learn more about us today.
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931 S. Willow Ave

Cookeville, TN

38501

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Showing 551 reviews

March 08, 2022

Sam is amazing,had a great time while I waited to get my new car...thank u Sam More

by Terena
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
Mar 10, 2022 -

Hyundai of Cookeville responded

Hi, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

December 11, 2021

Awful experience..No up front pricing..Sold by monthly Awful experience.. No up front pricing.. Sold by monthly note without revealing note was 2 years longer.. $6k markup and $3k low trade-in.. Truste More

by LOOT
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Glenn, Eric, Finance Mgr.
Dec 13, 2021 -

Hyundai of Cookeville responded

Hi. We are sorry to learn that your visit to Hyundai of Cookeville did not live up to your expectations. Although we are not used to getting reviews like this, we take them seriously and would like you to know that if you give us the chance we will do everything possible to make it up to you. We're sorry to hear that you had such a negative experience with us. Please reach out to us at (931) 400-2096 so we can discuss the details of your visit. We hope to restore your confidence back in our dealership. Take care.

Dec 15, 2021 -

LOOT responded

I called and spoke with Jennifer and she said there was nothing the dealership could do to make it up to me so again another lie from the above reply.. She actually said I got a good deal! Unbelievable! I would expect something like better warranty terms, free alignments, GAP coverage or anything reasonable to make this less of a nightmare than it turned out to be.. Thanks for nothing HOC!!

Dec 15, 2021 -

LOOT responded

I would suggest the Sales Department let you know what the price of the car is before juggling numbers and misleading you up front.. If the dealership was honest/cared for the customer it would let you take time to research the offer and have a grace period to see if it was fair. Carvana, etc. has a return policy.. I'm sorry HOC but if you cheat me I'm going to let everyone who reads this know your tactics..

Dec 15, 2021 -

LOOT responded

I've got a great analogy for the way they sold me the car.. Sir, your lobster dinner will only be $5, hope you enjoy! Me.. wonderful the lobster is tasty and thanks for the deal! After eating they inform me that it was $5 today and $5 per day for the next several weeks.. $200 lobster! Already chewed so shame on you..

Dec 16, 2021 -

LOOT responded

Also forgot to mention Jennifer hung up while I was talking.. I wasn't being rude just trying to follow up on how I could be better satisfied with this experience and when she said nothing can be done that doesn't indicate integrity or truthfulness.. Just like they did with selling the car..

August 10, 2021

The staff were very friendly and professional. They are the best More

by dennisbynum
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Mcconaha
Aug 14, 2021 -

Hyundai of Cookeville responded

Hi, we're happy you found our staff to be so supportive during your experience here at Hyundai of Cookeville. Please don't hesitate to reach out to us if there's anything more we can do! Take care!

July 08, 2021

I had a very positive meeting with Josh Cokel and he showed me a vehicle that I was interested in. He patiently answered all my questions and let me take the vehicle for a good test drive. I wasn't qu More

by lucyelm
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Cokel
Jul 12, 2021 -

Hyundai of Cookeville responded

Hi, we're glad to hear our staff took such great care of you! Here at Hyundai of Cookeville we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road! Thank you for your valuable feedback. Our team is available should you require any extra help. Take care!

June 17, 2021

I am very disappointed with the service dept. employee Savannah.....She was rude, condescending.....Had our SUV in for tire pressure warning lights being on....drove back and lights came back on...took ba More

by curtis.newberry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Savannah
Jun 20, 2021 -

Hyundai of Cookeville responded

Hello, we're extremely disappointed to hear about your negative experience at Hyundai of Cookeville. Our customers mean a great deal to us and we regret that we failed to provide you with the quality service you deserve. We're sorry to hear that you had such a negative experience with us. Please reach out to us at (931) 400-2096 so we can discuss the details of your visit. We hope to restore your confidence back in our dealership. Take care.

May 26, 2021

The service department was honest and open. There was no pressure to purchase parts or services that I did not need. The woman working there answered my questions and my fiancee's questions and quoted price More

by Chicken Little
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Savannah
May 27, 2021 -

Hyundai of Cookeville responded

When a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Hyundai of Cookeville for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us. If you have any further questions, please give us a call. We're always happy to help!

February 02, 2021

Big thanks to Glenn Zellner and the folks at Hyaundai of Cookeville for their time and attention this past weekend. They were patient as we took our time with a few different test drives that eventually le More

by Chris W.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glenn Zellner
February 01, 2021

It was a pleasure working with Cameron Gaw on my new car purchase. I would recommend them to anyone who is looking to purchase a new Hyundai. More

by tl.joseph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Gaw. Hannah Heber
January 25, 2021

we got our2020 santa fe back in march of last year just got to 7000 miles back in Jan of this year got my first free oil change and tire rotation they were very friendly did the job in very good time and More

by gstockton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
sorry dont remember they were all good
January 25, 2021

was a pleasure to work with alec, along with everyone was a pleasure to work with alec, along with everyone else.car is great warranty also. This is my 5th vehicle won't go any where else More

by Think twice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alec
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