We purchased a 2019 Hyundai Elantra for our daughter from Parks Hyundai in Gainesville (PHG) in May 2019. In October 2019 her car was taken in to PHG for a prepaid maintenance service. Her oil was changed and everything was checked over and given a clean bill of health. On January 2, 2020 while traveling home from Pensacola (Christmas break) back to Gainesville (college), her car's check oil warning light came on, then her check battery light turned on, and then her check engine light turned on. All of these lights turned on in rapid succession within a 10-minute time frame. After the Check Engine Light came on, the car just stalled out and quit in the middle of the interstate (I-10)--leaving my daughter and I vulnerable to a potentially fatal disaster/accident. Fortunately, we were able to contact Hyundai Roadside assistance and they towed us to the nearest Hyundai dealership which was Hyundai of Dothan. We rolled in around 5pm and they were closing up their service department, but were kind enough to take a look at the car even though most of their technicians were getting ready to go home. They showed us that the oil drain plug was missing and because of this, all of the oil had leaked out along the highway resulting in the engine locking up. They advised us to call Parks Hyundai in Gainesville the next morning.
We called PHG and spoke with Ken Irvin (service mgr) and John Lanza (gen mgr) several different times and they refused to take responsibility for the loosened drain plug & refused to even work with us to get the problem fixed, citing vandalism. We contacted Corporate Hyundai who eventually denied our claim for repairs because they stated the issue was not due to a manufacturer's defect so was not covered by our NEW car warranty. Basically, no one from Hyundai was willing to help us. Except for Mike Evans, the service manager at Hyundai of Dothan. After several weeks of us going back and forth with Hyundai Corporate and Parks Hyundai of Gainesville, he was the only one who was willing to help and went above and beyond in order to make things right for us. I also want to add that while we were waiting for my husband to pick us up from Dothan the night that our car broke down, the staff at Hyundai of Dothan were extremely kind & sympathetic--after hearing our story, one of the employees went and bought us dinner!
We can't say enough good things about Mike Evans and his service staff. They were all very helpful and once we were able to get the repairs covered by our auto insurance, Mr. Evans helped us locate a new engine for the car and one of his technicians (Pasha) worked on it over the weekend to have it ready for us. Mr. Evans and Hyundai of Dothan helped restore our faith in humanity. They were a beacon of integrity and kindness in the midst of a very dark & disappointing experience with the Hyundai Brand. After this experience, we would be hard pressed to recommend purchasing a car from Hyundai--and definitely not from Parks Hyundai in Gainesville. Our overall rating of Hyundai is dismal to say the least. No representative from Hyundai was willing to help us except for Mike Evans of Hyundai of Dothan. We highly recommend Mike Evans and his service department of Hyundai of Dothan.