Hyundai of Eau Claire

I was a recurring customer very poor experience, the original customer service rep quoted me $190. I took my honda in because it needed freon for a/c. 2nd year it needed. car was in the shop for 1 1/2 h original customer service rep quoted me $190. I took my honda in because it needed freon for a/c. 2nd year it needed. car was in the shop for 1 1/2 hours. they found a rodents nest and a chewed wire. well when they asked to fix it, the price semed high, I gave them the ok. was I suppose to say don't fix it? they have you by the xxxxx at this point When I got my invoice it over $600. I called on my way home to ask why the labor charge was over $400, I was told a diagnose charge ($190) plus fixing the wire and adding freon. What diagnosis charge,,I told them it needed Freon. So $600 plus to fix a wire and add Freon,, what gives?? and add insult to injury they left 2 dead mice I had to remove from the engine. Never again will I take my service to this dealership. People beware!!!! More

Dealership was well kept and sales person was friendly, knowledgeable, and enthusiastic. Although inventory was super low. Second time I went to look at a vehicle on the lot, it couldn't be driven due to p knowledgeable, and enthusiastic. Although inventory was super low. Second time I went to look at a vehicle on the lot, it couldn't be driven due to pre delivery inspection not being completed. More

Horrid experience on the sales floor. Extremely poor attitude, disinterested, and you would think the sales personnel would be the best representation of this dealership. I have purchased my new car, at attitude, disinterested, and you would think the sales personnel would be the best representation of this dealership. I have purchased my new car, at another dealership. More

UNHONEST REPRENSENTATION This was an internet purchase based on information given by salesman. The low rating is because salesman Craig Geissler gave us incorrect information This was an internet purchase based on information given by salesman. The low rating is because salesman Craig Geissler gave us incorrect information on used vehicle. I was told vehicle was local well taken care of trade in which he personally new about and did personal inspection. He stated vehicle had brand new tires and only body flaws were small scratches on bumper. As it tuned out tires are a little over half of their usable life and there is a dent in the hood front center about the size of a hand. They had the vehicle for awhile so I am sure dent was seen by other members of Ken Vance Motors, but never mentioned to us and unfortunately not noticed until it was in our garage 500 mile from dealership. We have purchased several vehicles through internet and luckily other dealers have represented vehicles accurately. We are posting this so anyone else purchasing from this dealer will go and personally check out vehicle before signing anything on their used cars. More

Pleased with our purchase Key Vance Hyundai was reasonable, time efficient and had a no-nonsense personable approach to the services they offer. In no way did I feel pressured Key Vance Hyundai was reasonable, time efficient and had a no-nonsense personable approach to the services they offer. In no way did I feel pressured to make a sale, walked in explained what I was in need of and they assisted with meeting my expectations and had me out the door in a time efficient manner. This dealership I would highly recommend to anyone who is looking for a friendly-hometown approach to the purchase of your next vehicle! More

Amazing experience Rita and josh were amazing! I’m so happy with my purchase! I will definitely continue to purchase my vehicle here! Great customer service, extremely Rita and josh were amazing! I’m so happy with my purchase! I will definitely continue to purchase my vehicle here! Great customer service, extremely helpful! More

Recurring customer. Things are a little worse Everytime I come back. As a recurring customer. I would greatly appreciate better service. By this I mean have your service department open and fully staffed on Saturdays. B As a recurring customer. I would greatly appreciate better service. By this I mean have your service department open and fully staffed on Saturdays. Better deals because I could always go elsewhere and probably will next time unless something changes. And would love to see better quality tires on the vehicles upon purchase of a new model. More

Curtious staff I felt comfortable and at ease when I was at the dealership. NO high pressure sales pitch. This is the second time purchasing a new car and I will c I felt comfortable and at ease when I was at the dealership. NO high pressure sales pitch. This is the second time purchasing a new car and I will continue to do so. More

Friendly, fair, and competent We have been buying Hyundai from Ken Vance for years. The sales staff is always knowledgeable. The service department is accurate with their estimat We have been buying Hyundai from Ken Vance for years. The sales staff is always knowledgeable. The service department is accurate with their estimates and time schedules. Everyone is very friendly and helpful. More

Amazing! It is a five star rating! I was very impressed with the staff's willingness to work with me and how hard they worked to get me in the vehicle I wanted It is a five star rating! I was very impressed with the staff's willingness to work with me and how hard they worked to get me in the vehicle I wanted for the price I was looking for. It was the customer service that sold me on the purchase. Wonderful experience! More