Hyundai of Ft. Myers - Service Center

I don’t understand the meaning of appmts if they don’t mean anything except a time to bring the car in. You can bring in the car for a simple thing and they will tell you not to wait and it will take at mean anything except a time to bring the car in. You can bring in the car for a simple thing and they will tell you not to wait and it will take at least 4 hours, all morning, or all day. There is no priority after you show up to your appmt. Your car just sits till they get to it. You can monitor with your app when they actually get to it and then finish by the door alerts and usually the fix is very minimal time but the car sits forever in the shop even though you had an appmt. So needless to say car maintenance is a nightmare as you have to commit at least one half your day to uncertainty. More

It’s a clean place with friendly staff that are informative and not super car-salesman-like. They have a nice waiting area with snacks and waters. They have helpful and prompt service agents. Gre informative and not super car-salesman-like. They have a nice waiting area with snacks and waters. They have helpful and prompt service agents. Great location! More

It went very good always so happy to be ready to go again. Thanks so much for the coffee and snacks! again. Thanks so much for the coffee and snacks! More

Absolutely excellent service. Definitely I stars. I highly recommend their service department. Will be back again! Definitely I stars. I highly recommend their service department. Will be back again! More

The service staff, from the greeter, to the technicians, were welcoming, clear in their communication, and very helpful. Each step of service was well-communicated. I will be returning for future service! T were welcoming, clear in their communication, and very helpful. Each step of service was well-communicated. I will be returning for future service! Thank you. More

I believe our service advisor was named Tyler or Taylor. He provided excellent customer service. He provided excellent customer service. More

Have been having an engine oil consumption issue for a while. The service response has been excellent. Still an issue but they have. Been excellent in working through the resolution. Definitely a 5 star while. The service response has been excellent. Still an issue but they have. Been excellent in working through the resolution. Definitely a 5 star service department. More

Leonel Osorio lied to me 3 to 4 times over the phone when I made my appointment and again when I brought my car in to have a defective coupler fixed in my sonata. He guaranteed me that it was 100% covered. A I made my appointment and again when I brought my car in to have a defective coupler fixed in my sonata. He guaranteed me that it was 100% covered. After sitting in the waiting room over 2 hours he then came to tell me that it was not covered and it would cost me $850 to fix. This was totally unacceptable after asking him so many times so I asked to speak with a manager as he was now treating me very rudely. After speaking with the assistant manager, Felicia she spoke with the manager, Tyler and they repaired the defective coupler in my car for no charge. They were awesome but no should be lied to and treated so rudely as I was by Leonel Osorio. He has no business working as a service advisor. More

The tech who helped us was very kind. I was on crutches and he made sure our car was near the door so I didn’t have far to walk. He also was very clear in his explanation of the service I was on crutches and he made sure our car was near the door so I didn’t have far to walk. He also was very clear in his explanation of the service interval when I asked him about it More