June Rodriguez

The service department seems to be in a state of disorganization. I made an appointment for warrantee service. I had to wait for the parts to arrive. 3 weeks later I called the service advisor to as disorganization. I made an appointment for warrantee service. I had to wait for the parts to arrive. 3 weeks later I called the service advisor to ask what was happening, he said the parts had been there for two weeks. I never got a call to let me know. So scheduled a day to bring it in at 7:00 AM ( leaving my home at 5:30) so the work would be done in one day. I informed the service advisor that i understood i would wait. I understood that it would take many hours. When i arrived, i was informed that the service would at least 24 hours, more likely 48. I need my car for business and could not leave it for 2 days. I called my original advisor to complain, he assured me that he would get me out thd same day. So i returned the next week at 7:00AM. And waited, only to be told that my warrantee service was misdiagnosed originally, and the actual problem ( tie rods) was not covered under warrantee. VERY frustrating. I am shopping for a 2026 hybrid Tuscan for my wife and am uncomfortable buying from my local dealer now due to their service department confusion. Actually sad for the sales staff, as this dealership is my “local “ dealer and i will be forced to buy in a distant town More

by craigbruckner Verified Customer Verified Customer

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They diagnosed my car pretty quickly, I appreciate the service tyler gave me at the end service tyler gave me at the end More

by SHAVAUGHN6912 Verified Customer Verified Customer

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You had my car for 54 days and still was not fix had back 5times 5times More

by sf690984 Verified Customer Verified Customer

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Very informative and timely. Service agent kept me informed on my cars status throughout my visit. Service agent kept me informed on my cars status throughout my visit. More

by toverzat56 Verified Customer Verified Customer

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Michael King was an awesome guy to deal with. He is an asset to your company. He is an asset to your company. More

by NORMANPOLANSKI Verified Customer Verified Customer

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Staff was professional and punctual. Recall updates were completed as specified with no additional issues. Recall updates were completed as specified with no additional issues. More

by dkfergie Verified Customer Verified Customer

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The service dept. worked hard to figure out what the issue was. They contacted the national web to get information to help solve my problem. They did and problem solve worked hard to figure out what the issue was. They contacted the national web to get information to help solve my problem. They did and problem solved. More

by Robo1949 Verified Customer Verified Customer

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Service advisor, Ete,was great. He was very friendly and courteous the entire time. Kept me updated on the progress of the work being done. He was very friendly and courteous the entire time. Kept me updated on the progress of the work being done. More

by p_kahigian Verified Customer Verified Customer

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Wonderful. Diego was awesome and professional and very helpful getting new car. I really enjoy my Venue. Drives great and love festures. Diego was awesome and professional and very helpful getting new car. I really enjoy my Venue. Drives great and love festures. More

by alohalori0 Verified Customer Verified Customer

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Check engine light came on for the first time in 5 years 2 days after having the car serviced. Not happy. 2 days after having the car serviced. Not happy. More

by matt0693 Verified Customer Verified Customer

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