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Hyundai of Ft. Myers - Service Center
Fort Myers, FL
2,655 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,655 Reviews of Hyundai of Ft. Myers - Service Center
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April 30, 2025
From the moment I got there, there was no one to direct me where to park. I had to call the receptionist inside before somebody came out to meet me at the vehicle. Before I could even get out of my car, th me where to park. I had to call the receptionist inside before somebody came out to meet me at the vehicle. Before I could even get out of my car, the attendant was trying to upsell me on a tire, alignment and tires without looking at my mileage on my vehicle, which only had 12,000 miles. I had to wait two hours for an oil change when I had an appointment. While I was waiting in the waiting room, the bathroom door on the men’s side kept slamming and sounding like a gunshot going off. I was subjected to hearing employees use the F word four times in a conversation coming from an office at the end of the hall without an effort to close the door. Several customers were looking at the representatives as they used this foul language. I also noticed employees were taking all the snacks out of the lounge, so there was nothing left for the customers who were waiting. I also overheard for other customers being up sold on a AC refresh and cabin filter who were there only for an oil change. When my car was ready , you guessed it they tried to upsell me on a AC refresh in cabin filter. Needless to say, I will no longer bring my business to this convenient dealership, but will now drive 30 minutes out of my way to go to a dealership that will treat their customers with the appreciation they deserve . More
by alangromko
Verified CustomerEmployees Worked With
Na
April 30, 2025
I truly enjoyed my experience from buying this vehicle to present, I am just disappointed in the lack of communication between the financial office (where we signed everything after deciding on our purchase) present, I am just disappointed in the lack of communication between the financial office (where we signed everything after deciding on our purchase) and the service department. There is definitely a lack there. The reason I bought my car was because our salesperson, Sandra was amazing. Not pushy, she gave us space and time to think about things, and also worked very hard to get us the best trade in deal. I “thought” I got the same service when we had to sign our papers but it turned out I was just pushed into buying a supposed “5 year, bumper to bumper, everything included” warranty. Sounds too good to be true I guess, but I believe what the man told me and that is why I decided to pay a good bit extra because it was a great deal. However, no one in service seems to have ever heard of such a deal, and the small bit of information I get is that for some scratches I have on my car, I need to take it elsewhere to get it handled. But then, I go elsewhere, and they tell me I need to go back to the dealership. So here I am, paying a lot extra for this too good to be true warranty, and I keep on getting passed over. I love my vehicle but I feel like I was sold a pipe dream when I signed those papers. I just wish I could remember the name of the man who did this but I believe it was Michael. More
by RUSCILLO94
Employees Worked With
April 30, 2025
Dealership provides excellent service from start to finish. I am impressed with the attempt to keep me continually informed about status of service to my vehicle. finish. I am impressed with the attempt to keep me continually informed about status of service to my vehicle. More
by edeguz1
Employees Worked With
Russell Menegigian
April 29, 2025
Thank you to my service advisor, Aly Napoleon, for taking great care of my car. He is responsive, attentive, and always provides the best service! great care of my car. He is responsive, attentive, and always provides the best service! More
by dimas01.k
Employees Worked With
Aly Napoleon
April 28, 2025
I called with problem for 3rd time so obviously a new part needed to be ordered after getting there at 7:30 for oil change and alignment I was told after 11:00 that I would have to come back in two weeks part needed to be ordered after getting there at 7:30 for oil change and alignment I was told after 11:00 that I would have to come back in two weeks after new part came in. I would think if it was third time I came in they would have ordered part two weeks ago when. Called I live 20 minutes away on good day. My time should also be considered More
by sarilyeatlas
April 28, 2025
Nice, tidy. Good staff, quick service. Efe associate was very polite, he suggested me all replacement my car should had. Good staff, quick service. Efe associate was very polite, he suggested me all replacement my car should had. More
by Carlos Ramos.
Employees Worked With
Efe (Services)
April 28, 2025
Warm, friendly, knowledgeable They explained things well and worked hard to accommodate my budget, ease my concerns. Patient when I had to think things thru and worked hard to accommodate my budget, ease my concerns. Patient when I had to think things thru More
by RRRILEY1962
Employees Worked With
Marcos
April 28, 2025
Excellent service I informed him of my concerns with needing the car to pick up my handicap child. Got me a donut tire on my car so I could go pick him up and return and not lose my place needing the car to pick up my handicap child. Got me a donut tire on my car so I could go pick him up and return and not lose my place More
by Millieq53
Employees Worked With
Leonel Osorio
