Hyundai of Ft. Myers - Service Center

I got my car in July of 2025 and had issues with my sales representative William. William did not go out and show me the car, he did not go over any details about the car and he did not go on a test drive wi representative William. William did not go out and show me the car, he did not go over any details about the car and he did not go on a test drive with me. William paid attention to every other customer but not me. William also got mad and argued with me about the Manager agreeing to my terms on the price of the car. William kept saying they are not going to do it and that I was lying about agreeing to the $350/month. After we were done signing paperwork William told me that he took my car that I just signed paperwork on, to the gas station to fill up my tank. William said he got out of the car and than realized he did not have the keys and he left my new car at the gas station at the pump. He proceeded to have me get in a car with him to take me to the gas station to get my car. This weekend my car showed that it needed a oil change so I took it to VW for an oil change. VW told me about issues with the brake pads and rotors, battery and windshield wipers and told me to take the car back to Hyundai as I only had this car for 1.5 months and is under warranty. I did this and was told to come in on Tuesday and they will inspect and replace what neesds to be replaced. I did this and handed my keys over to William. I then proceeded to wait for 4 hours with no updates on my car. I did not know if any work was being done on my car or where my car was. After 4 hours I went over to the service center and they said they did not have my car. I called the number that was on a text received. They said that my car was done and has been done for awhile. I went to the front desk and saw that my car was in the parking lot. I am unaware of how long it was sitting there. I asked for the front desk to get William and a manager as I was pretty upset. The lady at the front desk called William and he told her to have me take a seat as my car was not ready. When she explained that my car was ready and shes looking at it he hung up on her. I had a manager come over who was very apologetic and explained that I should have gotten updates and apologized for Williams behavior. I explained that he was a jerk even when I got the car. The manager once again apologized and the only work done on my car was the wipers. He said he spoke with owner and gave me a GC and apologized again. I spent 4 hours in the waiting room for just my wipers to be replaced. Absolutely horrible. I will recommend the manager who assisted me and the girl at the front desk as they were truly helpful. But William I would not recommend to anyone and I wish to never work with him again. More

Caring and attentive They work with me they where caring of my needs and attentive to what I was saying of my needs and attentive to what I was saying More

It wasn't what I expected because no one could get on the same page! Unorganized same page! Unorganized More

every single service advisor will tell you all different things about what service does what job and there are all of course all different prices. this is how they scam the absolute f*xx out of people (espe things about what service does what job and there are all of course all different prices. this is how they scam the absolute f*xx out of people (especially women). I never want to go back there ever again but my leasing contract was signed with the Fort Myers locations so I still have 3 oil changes and tire rotations left with them! Wish me luck🤣 More

While the service was done quickly the fact that I had to take in because the oil cap was not properly tightened on my previous visit a few weeks before therefore costing me $150 to $200 for missing a day of take in because the oil cap was not properly tightened on my previous visit a few weeks before therefore costing me $150 to $200 for missing a day of work is completely unacceptable! More