Hyundai of Ft. Myers - Service Center

Matt McCullum, a manager made all the difference in de-escalating a situation that was increasingly frustrating. The phone system at the dealership is always going into the answering machine unless you de-escalating a situation that was increasingly frustrating. The phone system at the dealership is always going into the answering machine unless you press #1 to buy a car. My car was not operable due to a glow switch, and I had no car for the upcoming holiday. As before, he took care of the situation and made things happen quickly. He needs to be the head manager of any service. He knows what NOT to say to an angry customer. He's an active listener and doesn't patronize. Kudos to Andrew ta service as well! More

Nice friendly staff good service. The problem with automobile is resolved. Thank you very much. The problem with automobile is resolved. Thank you very much. More

Bernardo yglesias & Nick Sanchez Thanks again for a job well done. Thank you so much for the wonderful repair job on my car. I appreciate your both thank you so much for resolving the problem. Thanks aga well done. Thank you so much for the wonderful repair job on my car. I appreciate your both thank you so much for resolving the problem. Thanks again for making this so painless for me. God bless you both. More

I brought my car in 3/29 to have the engine shield and the drivers side window repaired. (I was charged for the parts upfront) That afternoon I was sent a text that the car was ready for pickup. Three and the drivers side window repaired. (I was charged for the parts upfront) That afternoon I was sent a text that the car was ready for pickup. Three and a half months later the window stopped going up and down. I made an appointment and learned that the part I paid for in March was never installed. I was then charged another $326 to install the part that I paid for three months prior. Hyundai never reached out to admit the original mistake; they just sat on the part and only admitted the error when I contacted the dealer. When picking up the vehicle this time I asked to speak to a manager and was told “it’s 4:45 on a Saturday, everyone is gone. We can keep your car and you can come back Monday to speak to a manager.” Between three visits, the first to diagnose the issue, the second to install the parts, and the third to install parts that were forgotten, (approximately 15 hours the car was at the dealership) I believe the right thing to do would have been to waive the cost of labor for installing the forgotten window part. More

The service people and the people that work in at Fort Myers Hyundai are great. Itell everyone how good they treat you Myers Hyundai are great. Itell everyone how good they treat you More

Poor communication, kept car over 2 weeks. Expensive. Told needed new part on back order and 2 weeks later was told “oh we could fix it afterall without the new part” yet still charged same pr Expensive. Told needed new part on back order and 2 weeks later was told “oh we could fix it afterall without the new part” yet still charged same price as originally quoted only it was listed under labor. Returned dirty inside and out and absolutely no gas. Gauge said 6 miles to empty. More

The car was not topped off after the oil fill. Found it to be a qt low a week after the service. Good thing I checked... Found it to be a qt low a week after the service. Good thing I checked... More

Courteous customer service. Suspension was serviced as required under the technical bulletin about a known issue with the Palisade. Explanations were thorough and customer focus Suspension was serviced as required under the technical bulletin about a known issue with the Palisade. Explanations were thorough and customer focused. More

All I can say is a true pleasure to deal with someone who really wants to be in the automotive business with many years in the business as a distinct manager and being on the NADA advisory team the young man really wants to be in the automotive business with many years in the business as a distinct manager and being on the NADA advisory team the young man who was my advisor was great More

Our service advisor, Robinson, worked hard to assure a quick turnaround on our car despite our particular part being on national back order. quick turnaround on our car despite our particular part being on national back order. More