Hyundai of Ft. Myers - Service Center

An easy fix, and quickly done. The staff was pleasant and accommodating and we were out in less than an hour! The staff was pleasant and accommodating and we were out in less than an hour! More

Each time I brought my car in there was someone to greet me, had my information and explained what I could expect as far as timing. me, had my information and explained what I could expect as far as timing. More

I was really surprised that my car was serviced so quickly. I was really impressed quickly. I was really impressed More

Will not be returning for service ever again. Horrible customer service. Service advisor Leo was not personable at all. He never looked at me in eyes. He knew I was going to wait for my car. Horrible customer service. Service advisor Leo was not personable at all. He never looked at me in eyes. He knew I was going to wait for my car. He said should be 2 hours to 2 1/2 hours. My appointment was for 11:30. I was there at 10:45, 45 minutes early. He asked what service I was wanted done. Told him oil change, tire rotation, wipers replaced, 60,000 maintenance done and to check if washer fluid pump needed to be replaced as it was not working. He then asked if this phone number is a good number to be reached at. Told him yes. Also asked how long it will take He said between 2 - 2 1/2 hours. Told Leo I would wait for it. Went to the lounge area. For being remodeled the chairs are totally filthy and stained. By 2 pm decided to walk to 7 11 to grab a sandwich and a drink. On my way back Leo called. He asked if I was waiting. I told him yes. He then came and talked to me and said found a nail in one of the tires gave me the cost to have it patched and the cost to unclog the washer. fluid line. Gave him the go ahead. Said should be on hour and 20 minutes. By 5:30 which was much more than an hour and 20 minutes I went to look for Leo. Found him and asked the status on my car. He asked me for my name which he should have known. Told him my name and said it is done. I asked him how long as it been done. He said about an hour. I asked why didn't you come and get me as he knew I had been there all day waiting. He said he called and got no answer. I asked what number he called. He called my other phone which I didn't have with me. I said you asked me if the number on the appointment is the one to reach me. I said you called and we spoke on that phone. He didn't know what to say and not once during this whole time was he able to look me in eyes. He said didn't know what happened and never apologized. I paid and left. Once I got home saw the email that my car was done and that was sent at 3:13 pm. I say there on the filthy chair for 2 hours longer than I should have. He knew I was waiting as he talked to me. I have had another car serviced here and had problems in the past. I decided to try it again and was totally disappointed and will not be returning. More

Service guy very nice. Car is working great. On my previous visit too many sales people approached me. My car is only a year old. Car is working great. On my previous visit too many sales people approached me. My car is only a year old. More

Happy with service. Was treated with respect and they listened to my concerns. Let me know about a recall that I was not aware of and they were able to take care of it a Was treated with respect and they listened to my concerns. Let me know about a recall that I was not aware of and they were able to take care of it at that time also. More

2 hrs - oil chg. $115 for air filters @ 8000 miles? Needed questionable. Appt time - joke $115 for air filters @ 8000 miles? Needed questionable. Appt time - joke More

Everything was good. Agent,van driver,pick up time was perfect.wait time was ok too. Agent,van driver,pick up time was perfect.wait time was ok too. More

The Hyundai team in Ft Myers were amazing. Jessica Dezayas our sales advisor was especially helpful. Jessica Dezayas our sales advisor was especially helpful. More

Everything went as expected although I thought I had complimentary service till 36,000 miles but was told I didn’t. complimentary service till 36,000 miles but was told I didn’t. More