"4th Car Bought"
- Christina C
I bought my 4th car with O'Brien and 3rd car with Walter specifically. Amazing! Easy, honest, and quick! I continued to come back because of the guaranteed experience I have had every single time! I plan on coming back for the Palisade in the next year and Walter will be my guy!
"A Very Disappointing Experience"
Our experience with O'Brien was very disappointing! We purchased a new 2019 Hyundai Accent on 7/11/19. They were unprofessional and very underhanded in dealing with us regarding their trade-in offer. I feel a dealership should be fair on a trade value and not try to take advantage of the customer. In my experience, this dealer conducted themselves in a deceptive manner by leading us to believe our 19-year-old Ford Mustang GT had to be taken to an auto auction and could not be sold retail (due to its age) from their lot. This was used as their justification for a lower trade-in offer. Once our deal was done, their post-sale customer service was horrible. My texts and voicemail messages to our salesperson went unanswered. I was told they would get back with me on a specific question I had about our trade and they did not do so. It took nearly 60 days to receive our registration and title (we were told "it will be close" to receive our registration by the end of August). Ultimately, I had to contact a member of the dealership's management to get answers to my questions and was shocked to be told that our Mustang would be placed on their retail lot for resale. So, while we were trying to be fair and understanding to the dealer regarding their trade-in offer, they apparently were misleading us to get more cash on the trade rather than trying to build a lasting relationship with a first-time customer. They chose dishonesty over integrity. I've bought over 30 new vehicles in my lifetime and I'll be around for a long time. I will never deal with O'Brien again, and I will share my story with as many people as possible.
Exceptional service & personal attention! Have bought or leased our last 4 -5cars from O'Brien's Walter Bonsignore. Will always check with Walter when we choose to buy cars! You are lucky to have him working there!
Richard & Maria
"Great service "
Awesome salesperson.. very patient and very helpful. Thank you
The whole staff did a great job, left very happy with my new car
Definitely the best
"Walter was great"
great dealership and Walt was an excellent help
picking out the right vehicle
got a great trade in value for my truck and detailed new car
"Had a great sales person Walter.Made a buy easy"
Had a very pleasant experance.My sales person was very patient since i was not sure what i wanted.When he took me to my tuson se I knew that was it.He was not pushey at all. Good experance.Went in to buy used and bought new.
"worked with us"
Walter, our salesperson, was very patient and was responsive to our requests. We were able to agree on a deal. I appreciate his patience. Thank you.
Other Employees Tagged:
"Fair Trade In Value"
Traded my 2013 Hyundai Sport in for a new 2017 Hyundai Ultimate. Got the trade I wanted and fair price on the new one. What more can one want ?
Great buying experience at O’Brien Genesis. Walter allowed me to take an extended test drive. No high pressure sales. Rex gave me an fantastic deal and a fair price on my trade.
The best car purchase experience I have encountered. Timely, friendly, professional. Great dealership overall. We had no issues, and the salesman and finance man were exceptional.