Hyundai of Ft. Myers - Service Center

They were very pleasant and the wait was not too long. My only complaint was that I had to wait in the line to get checked in My only complaint was that I had to wait in the line to get checked in More

You all did a good job with my service yesterday. Inform me of other things that needed to be done. Napoleon was very informative and helpful with his guidance. We got it all done. Inform me of other things that needed to be done. Napoleon was very informative and helpful with his guidance. We got it all done. More

Brought my car in on time service visor was excellent did exactly what they were supposed to do. exactly what they were supposed to do. More

Nick is by far the BEST man/agent I’ve ever dealt with in my life. My car has had so many issues and I’ve been taken advantage of by Leo by trying to pull one over on me over a radiator hose but ever since I my life. My car has had so many issues and I’ve been taken advantage of by Leo by trying to pull one over on me over a radiator hose but ever since I went with Nick I’ve been nothing but satisfied and well taken care of. I won’t get help from anyone else but him! And Rob! More

Every thing went right, no issues at all. The wait was a little long but understandable for the amount of work being done. The wait was a little long but understandable for the amount of work being done. More

Good service department I walked through sales department when I was waiting and no sales staff greeted me all seemed to be playing on there cell phones when I was waiting and no sales staff greeted me all seemed to be playing on there cell phones More

Loved how I was accommodated with everything including they got me an Uber. Great customer service as well they got me an Uber. Great customer service as well More

Quick oil change, clean waiting area with free wifi and snacks/water. They also have shuttle service if your service is long, I like to go to the mall. snacks/water. They also have shuttle service if your service is long, I like to go to the mall. More

Liked early appointment, Pleasant helpful staff, good attitudes , work done by time said, all good. attitudes , work done by time said, all good. More

Made an appointment for an oil change at 9:15. Was told on the phone that the oil change would take about an hour and a half half. Sounded good. I purchased the oil change plan through the dealers Was told on the phone that the oil change would take about an hour and a half half. Sounded good. I purchased the oil change plan through the dealership so I did feel obligated to use it. I asked a friend to pick me up. At 11 o’clock, I got a text with some suggested additional services almost instantly declined them and signed. Back to the dealership about 12:30. I was reluctantly attended to one of the associates (Leonel-I only remember his name because I was thinking it’s the same name as one of my students) who said he would contact my specific intake person. The text did not state anybody’s name and I had not made personalized contact with anybody so I did not understand it was a specific person should be contacting. Leonel seemed very irritated by my presence and questioning the oil change. I stood there for about 10 minutes with my toddler- As I had planned on being at the dealership around an hour and a half or two hours. Went to the service waiting area for a while longer- Came back out to the counter at 1:30 since I had not been contacted. I stood by the counter around behind the counter, not looking up or seeming willing to help except for one gentleman (I did not catch his name, but his badge stated he was from Lancaster, Pennsylvania)- He treated me with kindness and respect and apologized for how long it had taken, but my car was in fact ready to go because it was just an oil change as I had previously stated. At this point, it was almost 1:45- 4 hours after taking the vehicle in. I will tell you right now that I will not be returning to this dealer for my oil change package and I will not be purchasing another vehicle from this car dealer. Overall, very unfortunate service other than the one gentleman. More