Hyundai of Ft. Myers - Service Center

They treated us like family bought many of vehicles from this dealer I will continue going there this dealer I will continue going there More

I received a brochure stating I had 431 pts. (Hyundai of Fort Myers Loyalty Program)& a website to make an appointment to receive 69 additional points with a reward to follow. When I called to (Hyundai of Fort Myers Loyalty Program)& a website to make an appointment to receive 69 additional points with a reward to follow. When I called to get more information about Loyalty Program, the woman knew NOTHING about it & advised me not to contact website as it maybe a scam…… Arrived @ dealership @ 7:30 & was told Gary no longer worked there. Previously, he could get me in for oil change if I was there early. Jonathan checked me in & without appointment said there were a few ahead of me but it helped that I was early. He could not tell me how long it would take. I checked back with him @ 9:10 & he said it was almost ready…… I said “15 minutes?” He got huffy & said I wasn’t being very nice especially when he scheduled me with no appt. & said he’d let me know “asap when done”. I checked back @ 10:30 (3 hrs. after check-in). Jonathan is not @ desk but my keys & paperwork are sitting there…I stood there another 10 min. until another advisor asked if he could help….. then also read sign about 3% surcharge on credit card…. had no debit card with me…. Yet another blow to me, the consumer! Only then I was told dealership under new ownership since Jan. 1…. When I returned home, I saw an email stating 3 services needed immediate attention. One said dirty & low power steering fluid. Had a 2nd opinion @ local service center(AAA, BBB& Chamber of Commerce certified) & was told fluid was neither dirty nor low!! In conclusion, I do not appreciate being treated this way & will not return until I get a response re: a good will gesture from this dealership. I look forward to your reply. More

Could’ve said part wasn’t in for recall, wasted my time they didn’t ask for VIN number when I made appointment they didn’t ask for VIN number when I made appointment More

This was my first time using this dealer. The dealership I purchased the car from is over 49 miles away and I chose this dealership that was closer. The time spent however, was longer than dr The dealership I purchased the car from is over 49 miles away and I chose this dealership that was closer. The time spent however, was longer than driving the extra distance. Nearly four hours for an oil change and A/C system sanitizing. Wow!!! The Service Advisor did apologize at the end. Besides that, the service was good, courteous, and professional. More

Service department has major issues with performing maintenance on their vehicles in a timely fashion, no communication, status app that doesn't work, supervisors have no clue what vehicles they are ma maintenance on their vehicles in a timely fashion, no communication, status app that doesn't work, supervisors have no clue what vehicles they are managing. Three visits to date. Getting tired with service rep saying he's sorry. 2 hr maint 3.5 hours later. So sorry. More

Told them my tire pressure is low door sticker says tire pressure should be in the front 34 in the rear 31 They sett it to 38 in the front and 39 in the rear. my appointment was 9:30 in the morning then I pressure should be in the front 34 in the rear 31 They sett it to 38 in the front and 39 in the rear. my appointment was 9:30 in the morning then I wait two hours for an oil change and tire rotation unacceptable More

Hyundia Fort Myers, FL. Greeted right away, Listened and answered all my questions. Gave me a very close estimated completion time. Extremely clean and nicely stocked sna Greeted right away, Listened and answered all my questions. Gave me a very close estimated completion time. Extremely clean and nicely stocked snack baskets, water and coffee bar area. Explained all work done and helped with getting my paperwork & on my way...Thank-you More

Very friendly and tries to be accommodating to every single person. Makes people feel important single person. Makes people feel important More

Ray the SVC. MGR and counter staff were helpful during my scheduled appointment. Thanks Ray, feel better soon. MGR and counter staff were helpful during my scheduled appointment. Thanks Ray, feel better soon. More

So very accommodating and helpful! Aly made my visit painless, and took great care of us! Aly made my visit painless, and took great care of us! More