Hyundai of Ft. Myers - Service Center

I am a first time buyer and Jaimie and Jeff in sales were amazing. Eumelio was great with communication regarding parts needed for my vehicle. I rate the service department a 2 due to lack of communication o amazing. Eumelio was great with communication regarding parts needed for my vehicle. I rate the service department a 2 due to lack of communication ordering parts as well as ordering the wrong parts not once, not twice but three different times. I reserved my days off of work for the service on my car to get done which was not completed till the third time of me bringing my car in. The second time I brought my car to have a part replacement, which was once again not completed and time and gas was wasted on my part. The guys in the service shop decided to remove my dash cam as well as go through my center console for I don't know what reasoning, knowing they ordered the wrong part once again. The service department was lacking communication as well as appeared to be unorganized and unprofessional. More

Very informative. Great Great customer service experience, polite, very informative Awesome worker Great respectful and responsive when needed Great Great customer service experience, polite, very informative Awesome worker Great respectful and responsive when needed More

Great, professional, friendly, knowledgeable service. Your representative was up to par couldn’t ask for anything more. Your representative was up to par couldn’t ask for anything more. More

Very friendly. Listened to my concerns. Very prompt. It's was good ?? Your people were very friendly. Listened to my concerns. Very prompt. It's was good ?? Your people were very friendly. More

Service adviser was very good ! Everything was flawless from start to finish! This is ridiculous!!! Everything was flawless from start to finish! This is ridiculous!!! More

I came there to fix some routine safety recalls. I was told it wouldn't take more than an hour. When I dropped my car off, I said that I needed my car at 3 PM which was in one and a half hours. At 3 I was told it wouldn't take more than an hour. When I dropped my car off, I said that I needed my car at 3 PM which was in one and a half hours. At 3 PM. My car was not ready and I was told that I couldn't have my car for another 15 to 20 minutes. This resulted in me needing to cancel my next appointment. More

the only issue was a little long of a wait time but besides that all was great besides that all was great More

I was happy with my service besides they recommended my new tires to be rotated. All four tires were brand new and only had 200 miles on them. That was disappointing. new tires to be rotated. All four tires were brand new and only had 200 miles on them. That was disappointing. More

Neat and clean. Pleasant waiting area. Friendly staff outside and in. Finance guy and sales manager a bit to brisk but the sales rep and services reps are great Pleasant waiting area. Friendly staff outside and in. Finance guy and sales manager a bit to brisk but the sales rep and services reps are great More

Smooth service experience (oil,filter,tire rotation) . I believe the detailing services (Ft. Myers Plan) were done but no paperwork or explanation was provided as to what was done. That was too vague. I believe the detailing services (Ft. Myers Plan) were done but no paperwork or explanation was provided as to what was done. That was too vague. More