Hyundai of Ft. Myers - Service Center

Although I made a reservation for an oil change several weeks in advance, once I got to the appointment they did not have my filter in stock and had to go get one. I know you had car information so why was weeks in advance, once I got to the appointment they did not have my filter in stock and had to go get one. I know you had car information so why wasn't the filter there when I arrived? This oil change lasted 3 hours and 45 minute. For a simple oil change. Come on people, get it together. When I inquired about the timing I was given stories about the mechanic needing to clean the engine by steaming it (??) and all kinds of other fantasy excuses. Lost my faith in you guys. Never know what story I might be given and whether to believe it or not. More

I absolutely love the customer service experience that I receive from this dealership. They are always so nice. receive from this dealership. They are always so nice. More

Had our tires rotated. Do e incorrectly because the steering wheel shook at high speeds. It took 3 days for dealer to figure out. Do e incorrectly because the steering wheel shook at high speeds. It took 3 days for dealer to figure out. More

Scheduled service appointment was for 9:15. Upon arrival was told it would be at least 2-3 hours. Lyft service took me to a shopping mall, transport was good. When time to head back to dealersh Upon arrival was told it would be at least 2-3 hours. Lyft service took me to a shopping mall, transport was good. When time to head back to dealership Lyft service never came; 2 different attempts were made. I found an alternative to get me back to dealership. To say the least I was furious. Then to get my car back dirty, no one bothered to run it through the onsite car wash. Very poor service department. More

Thanks the Chris for expediting this service . We really appreciate your attention and thoroughness. Wonderful. We really appreciate your attention and thoroughness. Wonderful. More

Found a bad wiper for the car. Looked for a newer one offer me less than a bike? Looked for a newer one offer me less than a bike? More

I had aa appointment tire rotation and oil change got there around 3ish left at little after 6pm not only that they left a lug off one of the wheels there around 3ish left at little after 6pm not only that they left a lug off one of the wheels More

Excellent help from Jasmine! Problem still being solved, but she is assisting amazingly! Many Thanks! Problem still being solved, but she is assisting amazingly! Many Thanks! More

Cloey had great communication and checked in with me when she had updates. The dealership did seem to be backed up so service took longer than expected but they got everything I needed taken care of. she had updates. The dealership did seem to be backed up so service took longer than expected but they got everything I needed taken care of. More

This is the third strike. First two time’s forgot to reset oil light. This time they replace window regulator. Driving home I thought my hearing was off. Nope, forgot to plug First two time’s forgot to reset oil light. This time they replace window regulator. Driving home I thought my hearing was off. Nope, forgot to plug speaker back in on door. Also forgot oil change sticker. The guy who answers the phone is a stale piece of toast. Feel I have to direct him. More