Back

Hyundai of Ft. Myers - Service Center

Fort Myers, FL

4.1
2,733 Reviews

2,733 Reviews of Hyundai of Ft. Myers - Service Center

Sort by
December 14, 2024

This place is Terrible. No good communication, I waited for 4 hours and my car was never taking care of. The manager was very Rude More

by MAG2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pete Followell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ariel Claus
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Dolloff
1.0
This rating includes all reviews, with more weight given to recent reviews.
June Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2024 -

Hyundai of Fort Myers responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Jason Curie General Manager Hyundai of Fort Myers jcurie@hyundaioffortmyers.com

December 14, 2024

I went in for a maintenance check and got my free oil change so they decided to make up an AC refresh so they could charge me $150 for something I can spray into my vents. After asking many questions abo More

by STEPHEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pete Followell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ariel Claus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Dolloff
4.0
This rating includes all reviews, with more weight given to recent reviews.
June Rodriguez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2024 -

Hyundai of Fort Myers responded

Providing a positive experience is our top priority, Stephen, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Jason Curie General Manager Hyundai of Fort Myers jcurie@hyundaioffortmyers.com

December 14, 2024

Only one of the issues that the car was brought in for was completed I’m very unhappy with my service More

by kenny.kats68
Recommend Dealer
No
Employees Worked With
Mykeal Burke
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2024 -

Hyundai of Fort Myers responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Kenny, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Jason Curie General Manager Hyundai of Fort Myers jcurie@hyundaioffortmyers.com

December 14, 2024

Great customer service and the service was fast! Very convenient and recommended! Love it!! Thank you More

by Nora Erazo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete Followell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ariel Claus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Dolloff
5.0
This rating includes all reviews, with more weight given to recent reviews.
June Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Zwaan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elijah
Dec 14, 2024 -

Hyundai of Fort Myers responded

Thank you for your very kind review, Nora. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Hyundai of Fort Myers. Jason Curie General Manager Hyundai of Fort Myers

December 14, 2024

Muy buen trato ojalá siempre él me ayudara el sabes aser su trabajo y le gusta lo que está acuerdo More

by ADIELGRELA
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leonardo
Dec 14, 2024 -

Hyundai of Fort Myers responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Jason Curie General Manager Hyundai of Fort Myers

December 14, 2024

Horrible experience! Appointment at 10:30, drove about 40 minutes from home and arrived early. Meanwhile, an email arrived at my home at 10:02 saying my appointment was c More

by OCEANAIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kristin in sales. No complaint
Dec 17, 2024 -

Hyundai of Fort Myers responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Jason Curie General Manager Hyundai of Fort Myers jcurie@hyundaioffortmyers.com

Dec 18, 2024 -

OCEANAIR responded

That is a form response and totally insincere. As stated in my review, the dealership has my phone number and email, and my postal address is on the service forms. So ALL of my contact information is available to the General Manager. But instead of contacting me to resolve my dissatisfaction, I get TWO identical messages in my email, not from the Manager's work email but from Dealer Rater. This is the typical response that tries to show the public that the dealer gives a sweet xxxx, when they absolutely do not.

December 13, 2024

I have been taking my car here for the past three years and there is always good service and friendly staff. More

by TJG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
June Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2024 -

Hyundai of Fort Myers responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Hyundai of Fort Myers, we look forward to having you as a valued customer for many years to come! Jason Curie General Manager Hyundai of Fort Myers

December 13, 2024

All service was very good. All persons were very friendly and answered all questions. All settings on the vehicle were perfect. More

by Sgtrlc100502
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete Followell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ariel Claus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Dolloff
5.0
This rating includes all reviews, with more weight given to recent reviews.
June Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2024 -

Hyundai of Fort Myers responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Hyundai of Fort Myers. Jason Curie General Manager Hyundai of Fort Myers

December 13, 2024

Our vehicle was damaged and it was very difficult to communicate with the service. We understand that the fact that the parts did not arrive was not the fault of the dealer, the bad service and lack of More

by NOE20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pete Followell
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2024 -

Hyundai of Fort Myers responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Jason Curie General Manager Hyundai of Fort Myers jcurie@hyundaioffortmyers.com

December 13, 2024

Extremely attentive and courteous. Mr. Robinson Colon went out of his way to make the experience positive and cheerful More

by EYAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robinson Colon
Dec 14, 2024 -

Hyundai of Fort Myers responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Hyundai of Fort Myers. Jason Curie General Manager Hyundai of Fort Myers

...
60
...