Hyundai of Ft. Myers - Service Center

Well I was very upset because after 9 called finally I was able to speak to someone I. The part department Nickbut Rancel M from CD was very nice definitely help me. He went a Extra Mile for me. Very prof was able to speak to someone I. The part department Nickbut Rancel M from CD was very nice definitely help me. He went a Extra Mile for me. Very professional and helpful. More

I had a problem with the transmission in my five year old Sonata. The repair, a transmission replacement, was covered under warranty. Unfortunately, the repair took two months. Because it was a warranty repa Sonata. The repair, a transmission replacement, was covered under warranty. Unfortunately, the repair took two months. Because it was a warranty repair, I got a loaner car. The length of the repair time was due to the time it took to get a part. This isn’t an indictment of the dealership, but rather Hyundai’s supply chain. More

I worked with Ali. He was really nice and helpful and I have no issues with him. My issues are with the service staff. I dropped my car off for a simple oil change and He was really nice and helpful and I have no issues with him. My issues are with the service staff. I dropped my car off for a simple oil change and care to what is included in my warranty. I was told it would be 2 hours, left my car and didn’t hear back until almost 6 hours later when I had to reach out first. I showed up to pick up my car and was told my total was over $800. I was not called about adding any services, costs, tests, anything. I was expecting an oil change and basic work, not over $800 worth. Lucky I had the money because I was given ABSOLUTELY NO WARNING and they did not ask my permission for adding on these services. After a while, driving my car I noticed my wheel alignment is COMPLETELY off. If I try to drive with my wheel straight, then my car veers HARD RIGHT. My wheel was completely straight and fine before the service I received. I have one more free oil change under warranty and I would really like my wheel alignment issue to be resolved. As well as for the staff the inform customers of any extra cost/work being done before it is completely. More

Poor communication. Unable to call and get ahold of someone. No communication within first 4 days after dropping off car. Poor estimation of time. Unable to call and get ahold of someone. No communication within first 4 days after dropping off car. Poor estimation of time. More

I always have an appointment yet I am never taken on time…I know you’re busy, but this is consistent…perhaps more help or don’t overbook! time…I know you’re busy, but this is consistent…perhaps more help or don’t overbook! More

The gentleman was nice and took care of all the issues for me, he was awesome for me, he was awesome More

Very quick and detailed service. The personnel visit you in your car and they inform you every moment during the service period with sms and images. I recommend everyone. The personnel visit you in your car and they inform you every moment during the service period with sms and images. I recommend everyone. More

3 weeks have gone bye and I am still waiting for a part to come in to fix rear camera per safety recall. Can’t get an answer except sorry. This after I spent more than 2 hours on 2-11 only to be told they to come in to fix rear camera per safety recall. Can’t get an answer except sorry. This after I spent more than 2 hours on 2-11 only to be told they could not fix the problem and they were ordering a needed part that should only take a few days to receive. Service manager was no help ! Would give a minus review if I could More

I was told that I would receive a call with an offer on Saturday. It is Monday afternoon and no one has responded. Saturday. It is Monday afternoon and no one has responded. More

Very slow service. Not very professional. Service person did not really know what he was doing. I sent an email requesting what my battery warranty was with no respo Not very professional. Service person did not really know what he was doing. I sent an email requesting what my battery warranty was with no response. Car was extra dirty when I finally found it. More