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Hyundai of Ft. Myers - Service Center

Fort Myers, FL

4.1
2,656 Reviews

2,656 Reviews of Hyundai of Ft. Myers - Service Center

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November 20, 2024

This is the 3rd time I have filled out this survey. Aly in service is great More

by mema03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aly in the service department
Nov 21, 2024 -

Hyundai of Fort Myers responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Hyundai of Fort Myers. Jason Curie General Manager Hyundai of Fort Myers

November 20, 2024

My service rep was great. However, I didn't appreciate that when I called in the guy on the phone didn't let me know, or suggest that if I didn't make an apt it would at leas More

by robinforward
Recommend Dealer
Yes
Employees Worked With
Jasmin Demetz
Nov 20, 2024 -

Hyundai of Fort Myers responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Jason Curie General Manager Hyundai of Fort Myers

November 20, 2024

Even though I did not have an appointment due to my engine light coming on and car rattling, I drove to the dealer. It was my first time there, and they were very busy, but even still, they took care More

by tferrier13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete Followell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ariel Claus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Dolloff
5.0
This rating includes all reviews, with more weight given to recent reviews.
June Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie Braddock, Doug Wright
Nov 20, 2024 -

Hyundai of Fort Myers responded

Thanks for sharing your thoughts about your experience with Hyundai of Fort Myers. We appreciate your business and hope to see you again soon! Jason Curie General Manager Hyundai of Fort Myers

November 19, 2024

I had an appt but had to wait 3 hrs. for my car. Tires were rotated but air was not checked. I had to take it to a tire place for low tire pressure. The service advisor Aly was awesome More

by CATHERINE2341.OCH
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Aly Napoleon
Nov 23, 2024 -

Hyundai of Fort Myers responded

Catherine, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something Aly or our team can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Jason Curie General Manager Hyundai of Fort Myers jcurie@hyundaioffortmyers.com

November 18, 2024

someone was going to appraise my vehicle but never happened. Wasn't thinking of trading but very curious More

by daves1997
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter Bonsignore
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Diaz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie Braddock
Nov 18, 2024 -

Hyundai of Fort Myers responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Hyundai of Fort Myers, we look forward to having you as a valued customer for many years to come! Jason Curie General Manager Hyundai of Fort Myers

November 18, 2024

Nelson, my service advisor kept me informed of what was being done. The vehicle was completed in a timely manner. The customer next to me had an issue, the service manager came and talked to her and took c More

by DAVID.SCOTT76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nelson
Nov 18, 2024 -

Hyundai of Fort Myers responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Nelson here at Hyundai of Fort Myers. Jason Curie General Manager Hyundai of Fort Myers

November 18, 2024

I bought a brand new 2024 Hyundai Santa Cruz , June 15th 2024 it has been in the dealer twice nowfor over 70 days and they still have not fixed it. Now Hyundai of America says I should go pick up my car an More

by mechanimikebradley
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ray
Nov 21, 2024 -

Hyundai of Fort Myers responded

Thank you for your review. We're sorry you didn't have a better experience, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Jason Curie General Manager Hyundai of Fort Myers jcurie@hyundaioffortmyers.com

November 17, 2024

Told them what the problem was - but since it didn’t throw a code they pretty much ignored me. More

by Oldabe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Al
Nov 21, 2024 -

Hyundai of Fort Myers responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. Jason Curie General Manager Hyundai of Fort Myers jcurie@hyundaioffortmyers.com

November 17, 2024

Great service and very nice people. The service area for waiting customers was very comfortable and clean. Would definitely us Hyundai of Fort Myers again. More

by bbwittkopp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry I don't remember
Nov 18, 2024 -

Hyundai of Fort Myers responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jason Curie General Manager Hyundai of Fort Myers

November 17, 2024

Service was prompt and fast. I was in and out in an hour. Robinson Colon was very kind and professional. More

by chrstndelap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robinson Colon
Nov 18, 2024 -

Hyundai of Fort Myers responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Hyundai of Fort Myers. Jason Curie General Manager Hyundai of Fort Myers

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