Hyundai of Ft. Myers - Service Center

Not a long wait. Attendant was great and took care of all concerns regarding the car. Attendant was great and took care of all concerns regarding the car. More

I am always treated very well and our Tuscan repaired or serviced in a reasonable amount of time. Nelson Gonzales is so nice and helpful! serviced in a reasonable amount of time. Nelson Gonzales is so nice and helpful! More

In August I came in to set up a repair to the grill of my car…I pointed out that the usb plug seemed to be shorting out as well…I was told that when the part came in I would bring it in for the repair and th car…I pointed out that the usb plug seemed to be shorting out as well…I was told that when the part came in I would bring it in for the repair and they would take care of both issues then…never heard back that the part was in never contact to come in for a repair…finally I came by to try to get some answers on the part status…when I talked to one of the ten people behind the counter with zero people beside me being “helped”, they asked who my agent had been I told them and the reply was he won’t be in for a couple days??? Mind numbing but I left in disgust as I had to pick my child up from school…the other day after tolerating the sketchy usb connection and seeing the grill piece look worse and worse I called…I asked for pets to see if the grill piece was in…they told it was and had long ago been sent back??? I said no one called me to have me schedule the repair…the laughed and said that’s our customer service for you…I asked them to order the part again and transfer me to the service folks and my agent specifically…long and short went to voice mail…I left one…no call back for days so I called again and right to voice after someone said they would transfer me to him…called back and asked for a manager…right to voice upon transfer…eventually my agent called me back after what I’m sure was and agitated call/voicemail from me…I told him I needed to come in for an oil change and to have the other issues addressed because I know they have the part my part has just come in on reorder…he said he’d have to check and get back to me shortly…two days later he called to schedule the service on a day that was convenient for Hyundai…and a day he wasn’t there…I got my oil change and the grill fixed and after saying no to the 15,00 mile services I did not want, still was pushed to get an AC service I didn’t want…no one looked at the original work order and fixed the usb issue and in twice the number of hours I was told it would take I was out the door…lousy service…yep if I was asked about Fort Myers Hyundai, I’d say great sales…good parts department…absolute garbage service More

Fantastic service dept. Leo is awesome. Always gets me the answers I need and doesn't hurry me out the door. Much appreciated. Leo is awesome. Always gets me the answers I need and doesn't hurry me out the door. Much appreciated. More

They are the best location! They are honest and dependable. I really appreciate your honesty and service! They are honest and dependable. I really appreciate your honesty and service! More

Very kind and understanding. Very helpful and a fun environment. Make great connections with customers and are flexible. Very helpful and a fun environment. Make great connections with customers and are flexible. More

I dropped my car at 8a for an 8:30 appointment. No one called or said my car was ready. At 2P when I came to pick my car up. It was not ready. I was told we have a lot of snow birds and are busy. I No one called or said my car was ready. At 2P when I came to pick my car up. It was not ready. I was told we have a lot of snow birds and are busy. I said I understand that but my appointment was at 8:30 and you told me there was an hour wait, fortunately I had a ride and went to work. I asked for a print out of the alignment that was done and was told that the printer was not working, and I would be sent a copy, which I never received. I love Hyundai's been buying them ever since the 1st Vera Cruz came out I believe in 2007. Service has gotten deplorable since the take over. Not sure if I will continue to buy Hyundai! I usually buy every 3/4 years either in my name or the company name.. More

Liked the ride to work and back. Really liked my advisor Robinson. Was a great experience. Really liked my advisor Robinson. Was a great experience. More

The service was very good although the wait time was 2 hours which was much more than expected. hours which was much more than expected. More

Amazing, good costumer service, nice facility, good breakfast, service complete on time, very good, nice people breakfast, service complete on time, very good, nice people More