Hyundai of Kennesaw

Be careful I had multiple issues with this dealership during and immediately after purchasing a vehicle. My wife and I came into the dealership twice up to the p I had multiple issues with this dealership during and immediately after purchasing a vehicle. My wife and I came into the dealership twice up to the purchase of our vehicle and a third time to pick up the vehicle. The first time we came in we were helped by John Johnston, who did an excellent job of showing us the cars on the lot that met our needs and interests. The second time, when we came in intending to make a purchase that day, the dealership was clearly understaffed and after at least a half hour of standing around and waiting to be seen by one of the dealership's sales staff, we were finally passed over to another salesperson, Chris. Please note that one service this dealership offers and seems to pride itself on is 'Lifetime Oil Changes', or as the sales staff refers to them, 'FREE Lifetime Oil Changes'. This is an important distinction, because the service was pitched at several points during the sales process - at one point I even asked John "are they actually free" to which he replied with something to the effect of "So long as you own the car and have that sticker (referring to a 3-foot wide sticker advertising their dealership) on the back window". We purchased our car on Saturday, September 24th. The car had to be transferred from another dealership in the metro area (less than 50 mi. away) and we were given many promises that "it will be here Sunday, Monday at the latest". Sunday comes and goes and no delivery - with the dealership staff telling us after the fact 'oh, no that other dealership is closed on Sunday'. Monday I have to contact the dealership, after they failed to give their promised update on the location of the car. At this point they don't even know where the car that we have purchased physically is, they claim that they are unable to contact anyone other than a 'secretary' at the transport company and have no delivery estimate. It was late Tuesday (the 27th) before the dealership was finally able to locate and deliver the car. I grant that this is only one day outside of their 'promised' delivery window, but if you can not deliver in two days or less, do not promise two days or less and then subject your customers to an extra day worth of confusion or indifference. On delivering the car, the dealership then turned us over to a third salesperson, Kamron. The only pleasant part of our interaction with him was that it ended. I understand that he felt that he had a certain obligation to show us the features of our newly purchased car, but he completely disregarded that I stated that we have owned a very similar Hyundai for almost three years and were familiar with all the features and proceeded to be as patronizing as possible, in one instance treating my wife (who worked her way through college driving buses and training bus drivers and still holds a Class B Commercial Driver's License) as if she had never even heard of cruise control before - a feature that has been standard on many cars for almost two decades. I sincerely hope that I never have to interact with Kamron again. Upon finally receiving the car and doing a final review of the invoice, there was an interesting surprise in the bill. It turns out that the 'Free' Lifetime Oil Changes were not free, they were a ~$200 charge that would never have been agreed to as part of the purchase. But congratulations to the dealership for 'sneaking it in'. This dealership works very hard to beg its customers to give it good ratings (on the day of the purchase we were approached by every individual that helped us during the process to go through them first if we felt as though they did not honestly deserve a '10'), but has extremely poor attention to detail, questionable business practices, employs at least one heinously rude salesperson, and generally has not demonstrated that they value customer loyalty or confidence. This may or may not be a 'bad' review, but I feel that it's an honest one. More

Kamran Kafi five star customer service! Kamran Kafi was an excellent salesman and provided outstanding customer service. I believe Hyundai of Kennesaw should consider themselves very fortun Kamran Kafi was an excellent salesman and provided outstanding customer service. I believe Hyundai of Kennesaw should consider themselves very fortunate to have an exemplary professional such as Kamran. Thanks so much Kamran for all your help and service. Nancy Armellini More

Excellent dealer Found what I needed and worked with me. Dealership was beautiful and cars were shown great. Bennie was a great salesperson and very very knowledgeable Found what I needed and worked with me. Dealership was beautiful and cars were shown great. Bennie was a great salesperson and very very knowledgeable about the vehicles. More

Veloster Turbo After 4 months spent researching my Veloster I knew the one I wanted. Went to dealership once as the one I wanted was on the lot after researching onl After 4 months spent researching my Veloster I knew the one I wanted. Went to dealership once as the one I wanted was on the lot after researching online. Spent few hours there got the price I wanted and it's been great. More

Pleasant Surprise All concerned here were very professional and courteous. Enjoyed working with salesman. Made his job easy as I knew what I wanted and came in with hig All concerned here were very professional and courteous. Enjoyed working with salesman. Made his job easy as I knew what I wanted and came in with high credit rating and pre approved letter from credit union. More

Awesome Awesome Awesome in every way possible I had an awesome purchase experience on every level imaginable ... all of my questions and concerns were fully addresses in a timely and polite manner I had an awesome purchase experience on every level imaginable ... all of my questions and concerns were fully addresses in a timely and polite manner. More

Stuck They did NOT help me. My goal was to lower my payment, when it actually went up a little. I am a diabetic on dialysis and was looking for help...afte They did NOT help me. My goal was to lower my payment, when it actually went up a little. I am a diabetic on dialysis and was looking for help...after 5 hours I was able to go home with a blood sugar of 54. I am NOT satisfied I got the best deal or that they really tried to lower payment but their goal was to sell a car. More

Great service I recently purchased a 2017 Sante fe . Chris was my sales person. My husband purchased a car from him prior and we think he does a great job. The ent I recently purchased a 2017 Sante fe . Chris was my sales person. My husband purchased a car from him prior and we think he does a great job. The entire experience was great and everyone was friendly. Will recommend this dealership to others. More

Great dealer This dealership has been wonderful to work with. The service area is outstanding. Would highly recommend this dealership to anyone. Before I bought my This dealership has been wonderful to work with. The service area is outstanding. Would highly recommend this dealership to anyone. Before I bought my new vehicle I had an 8 year old car. I was treated like it was a new top of the line vehicle. More

Review Overall very satisfied with purchase, but did not like the negotiation process. When asking for a bottom line price, I expect a bottom line price. W Overall very satisfied with purchase, but did not like the negotiation process. When asking for a bottom line price, I expect a bottom line price. We have purchased BMW and Acura in the past. The negotiations were on a much more level playing field and starting with the dealer invoice. People buying luxury autos have different expectations. More