Hyundai of Kennesaw

I have purchased 2 cars from this dealership thru Nadia Madih. Nadia always has been caring and helpful even she is ice breaker thru their management to make the deal go through. I was not impressed with t Madih. Nadia always has been caring and helpful even she is ice breaker thru their management to make the deal go through. I was not impressed with their management nor their rigid process. This is Nadia’ review and in my opinion their management should be proud of someone like her working for them. More

I have purchased 3 vehicles from Hyundai of Kennesaw. The first one was in 2018, it was a disaster of a sales experience, from sales, finance and delivery. We were in need of a car, got all caught up i The first one was in 2018, it was a disaster of a sales experience, from sales, finance and delivery. We were in need of a car, got all caught up in the excitement and wasn't watching the numbers close enough, got taken, chalked up to lesson learned. Fast forward to June 2020, need a car for my daughter, during Covid, shopping the net makes it easy, I got quotes from 4 local dealers, hammering the best price and ended back at Hyundai of Kennesaw, (believing in second chances) Worked a price with Mary in their internet sales before I stepped foot at the dealership. When I showed up I met with my salesman Paul Gadomski, I really like Paul, old school but no pressure, no BS, straight answers. We worked the deal, I was preapproved at my Credit Union, in and out in 90 min. Feb. 2021, tired of my current vehicle, wanted a Tucson, did my Internet research, same as last time, got prices at 4 dealers and HOK came in the highest this time, called Paul (he remembered me), he took over the deal and brought the price down to the 2nd lowest of my 4 bids. I told him the lowest price that I had and he beat it by several hundred $$$. Paul never promised anything that he didn't keep his word on, and I will continue to recommend him to anyone looking for a Hyundai. More

Save your money and frustration. Do not buy a car from Hyundai of Kennesaw. My husband bought a very expensive Hyundai Equus 4 years ago and bought an extended warranty. To date, nothing has been covere Hyundai of Kennesaw. My husband bought a very expensive Hyundai Equus 4 years ago and bought an extended warranty. To date, nothing has been covered under the warranty. We have had several issues with this car and the most recent one could have been avoided by telling us his warranty was void because of the high mileage. Instead, they suggested their contracted towing company, Alpha towing, come and get the car from our house to tow to their dealership. (Cost $90) After our car was delivered, they told us the mileage was too high and they warranty was void. Then, they quoted us a $6000 repair. We already had an estimate repair for $2000 so had to spend another $90 to have it towed back to our house. Brian Walker, the service advisor did not take the time to research our specific warranty before having us spend a $180 to have our car towed back & forth. David Maddox, the manager of the service department, was nothing shy of condescending when speaking on the phone with me. They sent me a diagnostics invoice and when I ask them to waive it, they said they did and that was the other towing fee. We already paid Alpha Towing $90. J Almeida Woodstock More

Worst mechanic in the world do not go here when there with one problem came out with more please do not go here save your self the trouble with one problem came out with more please do not go here save your self the trouble More

Horrible customer service from upper management regarding their lack of professionalism. They failed to obtain the title for a vehicle prior to selling it to me (which is technically illegal in GA) and I sti their lack of professionalism. They failed to obtain the title for a vehicle prior to selling it to me (which is technically illegal in GA) and I still have not received the registration and tag transfer 8 weeks later. Only when I called did they even realize the issue. Got a total run around from them. Now I have to drive out of my way again to get the issue solved. I would avoid this dealership. More

HYUNDAI "core values": "best quality. impeccable HYUNDAI "core values": "best quality. impeccable service, values centered on our customers" I paid cash for a 2020 Santa Fe February, 2020; a HYUNDAI "core values": "best quality. impeccable service, values centered on our customers" I paid cash for a 2020 Santa Fe February, 2020; all was in good faith. While very pleased with the vehicle (some clearly flawed ergonomic design features notwithstanding), I'm engaging a warranty battle with the service department, and midlevel management. After several visits, I've: .heard grossly, wrong and even Misinformation. .Unfulfilled promises . Several times, " I'll call you", no calls as promised. . Service department: some service personnel seem somewhat lackadaisical and uninterested in my issue. .As a retired military combat officer, I cherish dependability, responsibility, and attention to detail. . A mid-level manager listened to my description, said he would research and call me THIS AFTERNOON. He didn't. . Therefore, I'm taking bold actions to get answers and someone with authority to take care of business. . next steps: . Contact this dealers owner. . Contact Regional Management . Contact Corporate President/CEO in Seoul. I'll be polite and respectful. I WILL DEMAND APPROPRIATE ACTION I WILL NOT TOLERATE THIS EXTREMELY POOR SERVICE. I MOST ASSUREDLY WILL NOT GO AWAY. If NO APPROPRIATE ACTION, I'll launch a furious crusade on this dealership. . More

THERE IS NO CERO STARS. I bought a car there and the overall experience is terrible. The price we agreed on was changed when they filled the paper work . the financing rate was higher than I was told. overall experience is terrible. The price we agreed on was changed when they filled the paper work . the financing rate was higher than I was told. The we owe you are not honored and my tag expired because they took longer than normal to do the paperwork with the county (they told me that). Now the manager tells me that the only options are either I go and do what they did not do properly or park my car until the tag is mailed by the county. in the mean time I have no car to move around. Do not go there. Look for a dealer that respect his customers.. Yes, you right, I did not look at the paper work before I signed it... I was counting on the honesty of the dealership.... My bad... They are very dis-honest and the only thing that matters is to sell you a car. Once they do that you are on your own... do not ask for more... More

I recently bought a used car from this store. My I recently bought a used car from this store. My experience was pretty bad. I dealt with Brandon. He was friendly enough, but he did not follow thro I recently bought a used car from this store. My experience was pretty bad. I dealt with Brandon. He was friendly enough, but he did not follow through on any of my concerns. I asked if the vehicle had a spare tire, he went to check and said no. I noticed one side of the windshield washer jet was not working, he said it was working after he inspected it. I noticed a leak under the van and asked if their service department would check it, he said yes. Upon my taking it to another dealer, the windshield jet was broken, the transmission was leaking, and there was a spare tire mounted under the car. Clearly the car was not checked out and the salesman lied. My biggest issue is after we bought the car the brake light came on literally as we pulled off the lot. Turned around to go back and the salesman directed me down to service. Service could clearly care less about the light and didn't even want to help until a manager got Involved. He came out and gave me a cookie cutter answer about it being a sensor. Had I not been here over 3 hours with my 1 year old fussing I would have pressed the issue right then. I understand I bought the vehicle as is, but Hyundai "worked on and inspected" this vehicle prior to putting it up for sale. Clearly their service department just put bandaids on a couple of things. I did get a very good price, for that I thank you. That's why I was willing to take it somewhere else for the repairs. I wouldn't let their service department touch my car or anyone elses. I will add Leo in finance seems helpful and knowledgeable. Update: upon inspection by another dealer to get the brake issue fixed the engine cam shafts, mounts, and rockers are destroyed as well. Now I will be spending about $3000 on repairs! Heed my warning. Hyundai's service department is absolute TRASH. My mechanic said any tech would have absolutely seen these issues beforehand when the inspection was performed. They put this car out for sale in this condition. More

Don't tell your Customers that multi-point inspections are something that you're trying to get better with completing. It frustrates me that I got service done 2 weeks ago regarding a tire blowout and not are something that you're trying to get better with completing. It frustrates me that I got service done 2 weeks ago regarding a tire blowout and nothing was mentioned about the tire on the opposite side of the car. If my tire is so bad why wasn't this addressed when the multi-point inspection was completed. Not to mention, not ideal to tell a Customer that you should try going somewhere else to find a better deal if it suits you. I promise you Hyundai of Kennesaw, you will NEVER get my business again! More

Very disappointed. Called with an AC issue. Asked if under warranty. Was told they wouldn’t know until they looked at the car. When I showed up for the appointment before even getting out of car I was under warranty. Was told they wouldn’t know until they looked at the car. When I showed up for the appointment before even getting out of car I was told it would not be covered and I would have to pay $150 diagnostic fee. Not sure why the person on the phone didn’t tell us this. shouldn’t that person know what the check in person knows? Decided to leave and take it somewhere else. I have bought 2 cars from Kennesaw Hyundai. Wont buy our third there. More