Hyundai of Kennesaw

We found a used car on the Hyundai of Kennesaw website that we were intending on buying. The website said it was in stock and available. We worked with the dealership to get an appointment scheduled, and that we were intending on buying. The website said it was in stock and available. We worked with the dealership to get an appointment scheduled, and even confirmed our interest in the vehicle multiple times. We got a babysitter and drove to Kennesaw to look at the vehicle, however to our surprise, the vehicle was not at the dealership! The salesman scrambled around the dealership looking for the car as his computer system supposedly showed it was in stock. When he came back, he told us that the car was being serviced at a Ford location and that we could not see the vehicle. Nor could he assure us of when it would be back in for us to see. At no point during our several lines of correspondence over multiple days were we told the car was being serviced and that we could not see it. We came to the dealership with the intention on buying the car, and seeing it before buying was more of a formality to ensure it was in good shape. We made special plans to do this and all we ended up with was a wasted evening, burned gas, and loss of our time. The only assurance the salesman could give us was his word that when the vehicle got back to the lot we would have first dibs on it. When we asked to get this assurance in writing his response was, “management said we cant do that, as someone else is also interested in buying the vehicle and we cant do that for used vehicles.” Our gut instinct was that either; A) the car was already sold, and we weren’t notified and wasted a trip, time, and money to come see a car that wasn’t there in hopes we would look at another vehicle, or; B) once the car got back to the lot the car would be sold to the other interested party. To be fair, the salesman offered to compensate us for our hassle and horrible experience by offering a free tank of gas if we came back when the vehicle was back in stock…Our salesman was actually nice and professional but we could tell the problem didn't stem from him. We immediately left the dealership, went to another dealership, and bought a car the same night. The Hyundai of Kennesaw dealership lost out on a sale because their management could not get their act together and manage their inventory and online stock correctly. The other dealership was much more friendly and very professional. The difference between the two experiences was like night and day. The new dealership even offered to detail our car and provide us with a complementary gas tank fill up, not because they “had to” but because they wanted to. Hyundai of Kennesaw needs to take note. Their salesman made several references to how they are managed improperly and cars go up online frequently when they aren’t ready to be sold. There’s no telling how many people have had similar experiences. We will not be returning, nor will we refer anyone to this dealership. We will however be recommending Krause Family Ford to any and everyone looking for a new car in the future. More

Davis the service advisor is the worse person I ever deal with it. I was so mistreated by him since day one. I felt discriminated for be woman. My car was there for 2 months and when I pick up, 3 days later with it. I was so mistreated by him since day one. I felt discriminated for be woman. My car was there for 2 months and when I pick up, 3 days later was broke again. Very disappointed with the entire team. More

They add a $900 "doc fee" to the price of a car! You should know that going in. This, like everything else, is negotiatable. Despite what they may tell you, the law does not require that you pay this ad should know that going in. This, like everything else, is negotiatable. Despite what they may tell you, the law does not require that you pay this add on fee. My advice is to negotiate the bottom line price for the car you want. If they insist on getting their ridiculous doc fee, get the purchase price reduced by the same amount. Otherwise, be ready to walk. They will call you later and offer you a better deal. More

Josh was amazing and helped me find the perfect car for Josh was amazing and helped me find the perfect car for me. He was patient, genuine, and extremely helpful. I appreciate the fact that he wasn’t lik Josh was amazing and helped me find the perfect car for me. He was patient, genuine, and extremely helpful. I appreciate the fact that he wasn’t like the usual car salesmen that just want to make commission. He even cleared out my car for me and installed my son’s carseat in my new car. Josh went above and beyond to make sure the process was smooth from start to finish! More

I have purchased 2 cars from this dealership thru Nadia Madih. Nadia always has been caring and helpful even she is ice breaker thru their management to make the deal go through. I was not impressed with t Madih. Nadia always has been caring and helpful even she is ice breaker thru their management to make the deal go through. I was not impressed with their management nor their rigid process. This is Nadia’ review and in my opinion their management should be proud of someone like her working for them. More

I have purchased 3 vehicles from Hyundai of Kennesaw. The first one was in 2018, it was a disaster of a sales experience, from sales, finance and delivery. We were in need of a car, got all caught up i The first one was in 2018, it was a disaster of a sales experience, from sales, finance and delivery. We were in need of a car, got all caught up in the excitement and wasn't watching the numbers close enough, got taken, chalked up to lesson learned. Fast forward to June 2020, need a car for my daughter, during Covid, shopping the net makes it easy, I got quotes from 4 local dealers, hammering the best price and ended back at Hyundai of Kennesaw, (believing in second chances) Worked a price with Mary in their internet sales before I stepped foot at the dealership. When I showed up I met with my salesman Paul Gadomski, I really like Paul, old school but no pressure, no BS, straight answers. We worked the deal, I was preapproved at my Credit Union, in and out in 90 min. Feb. 2021, tired of my current vehicle, wanted a Tucson, did my Internet research, same as last time, got prices at 4 dealers and HOK came in the highest this time, called Paul (he remembered me), he took over the deal and brought the price down to the 2nd lowest of my 4 bids. I told him the lowest price that I had and he beat it by several hundred $$$. Paul never promised anything that he didn't keep his word on, and I will continue to recommend him to anyone looking for a Hyundai. More

Save your money and frustration. Do not buy a car from Hyundai of Kennesaw. My husband bought a very expensive Hyundai Equus 4 years ago and bought an extended warranty. To date, nothing has been covere Hyundai of Kennesaw. My husband bought a very expensive Hyundai Equus 4 years ago and bought an extended warranty. To date, nothing has been covered under the warranty. We have had several issues with this car and the most recent one could have been avoided by telling us his warranty was void because of the high mileage. Instead, they suggested their contracted towing company, Alpha towing, come and get the car from our house to tow to their dealership. (Cost $90) After our car was delivered, they told us the mileage was too high and they warranty was void. Then, they quoted us a $6000 repair. We already had an estimate repair for $2000 so had to spend another $90 to have it towed back to our house. Brian Walker, the service advisor did not take the time to research our specific warranty before having us spend a $180 to have our car towed back & forth. David Maddox, the manager of the service department, was nothing shy of condescending when speaking on the phone with me. They sent me a diagnostics invoice and when I ask them to waive it, they said they did and that was the other towing fee. We already paid Alpha Towing $90. J Almeida Woodstock More

Worst mechanic in the world do not go here when there with one problem came out with more please do not go here save your self the trouble with one problem came out with more please do not go here save your self the trouble More

Horrible customer service from upper management regarding their lack of professionalism. They failed to obtain the title for a vehicle prior to selling it to me (which is technically illegal in GA) and I sti their lack of professionalism. They failed to obtain the title for a vehicle prior to selling it to me (which is technically illegal in GA) and I still have not received the registration and tag transfer 8 weeks later. Only when I called did they even realize the issue. Got a total run around from them. Now I have to drive out of my way again to get the issue solved. I would avoid this dealership. More

HYUNDAI "core values": "best quality. impeccable HYUNDAI "core values": "best quality. impeccable service, values centered on our customers" I paid cash for a 2020 Santa Fe February, 2020; a HYUNDAI "core values": "best quality. impeccable service, values centered on our customers" I paid cash for a 2020 Santa Fe February, 2020; all was in good faith. While very pleased with the vehicle (some clearly flawed ergonomic design features notwithstanding), I'm engaging a warranty battle with the service department, and midlevel management. After several visits, I've: .heard grossly, wrong and even Misinformation. .Unfulfilled promises . Several times, " I'll call you", no calls as promised. . Service department: some service personnel seem somewhat lackadaisical and uninterested in my issue. .As a retired military combat officer, I cherish dependability, responsibility, and attention to detail. . A mid-level manager listened to my description, said he would research and call me THIS AFTERNOON. He didn't. . Therefore, I'm taking bold actions to get answers and someone with authority to take care of business. . next steps: . Contact this dealers owner. . Contact Regional Management . Contact Corporate President/CEO in Seoul. I'll be polite and respectful. I WILL DEMAND APPROPRIATE ACTION I WILL NOT TOLERATE THIS EXTREMELY POOR SERVICE. I MOST ASSUREDLY WILL NOT GO AWAY. If NO APPROPRIATE ACTION, I'll launch a furious crusade on this dealership. . More