Hyundai of Kirkland

Sleazy, surprisingly rude Some dealers are completely sleazy, this is one of the worst offenders. They will hook you along, wear you down with hours of time wasting, and then Some dealers are completely sleazy, this is one of the worst offenders. They will hook you along, wear you down with hours of time wasting, and then try to slip in bogus fees once you are tired and just want it all to end. The Salesman, Jessie K. outright lied to me. I eventually politely called him out on it, then he boldly admitted to his lie and followed up with "well there's nothing we can do about that" - not even remove the bogus "Security fee" he was trying to stick me with at the time. Don't waste your time, because they will waste a lot of your time and once the deal is almost closed stick you with everything they've got. Backstory: I called in about a used car. I asked some pointed questions about the condition of the car and "will you come down on the price?" After walking out to look at the vehicle Jessie called back and said the car had "no rock chips" and "two scratches", and that yes "we will come down on the price". He didn't say they would "work with me", he expressly told me they would come down. I showed up. The car has 30-50 rock chips all over the hood and bumper and innumerable scratches. I can forgive a salesman for lying about the condition of the car, it's somewhat expected. Jessie K. and I got along really well in spite of that, seemed like a nice guy. After way too much time we were finally in the home stretch and started talking about the price, he immediately flipped a switch and became incredibly rude. They would not budge even a single dollar to honor his promise. That's when he admitted to promising they would "come down on the price" and said "nothing we can do", the listed price is final. I asked them to at least remove the $200 "Security fee" or one of the other fees. They said no. I finally asked if I could speak to his manager about the false promises. Jessie said that anything I needed to say about him I could tell him and he would pass it along to the manager. Obviously I had to walk at that point. Seriously, run away from this store. Any other place is better. Their lies cost me so many hours of time, an entire day off work, and a 200 mile drive. At the very least avoid Jessie K. But, my experience left me wondering if the management there encourages this conniving atmosphere. More

We loved Russ My husband and I had a great time looking at cars with Russ. We went in with the intention to buy. Russ was very friendly and made our experience so r My husband and I had a great time looking at cars with Russ. We went in with the intention to buy. Russ was very friendly and made our experience so relaxing telling us all about the buying and leasing options. His knowledge about Hyundai's was exceptional and he showed us everything we needed to know about the car without even having to ask. I would highly recommend anyone looking for a new Hyundai to work with Russ! What a great experience! Jessica and Mikiya More

Leasing a Hyundai I leased a 2015 Hyundai Elantra at Ford Of Kirkland last week. Russ, was my sales person and I really liked his knowledge of the Elantra, his laid ba I leased a 2015 Hyundai Elantra at Ford Of Kirkland last week. Russ, was my sales person and I really liked his knowledge of the Elantra, his laid back sales approach and his ability to answer all my questions about leasing. I recommend to ask for Russ to lease or buy a car at that dealership. Doug Burien More

EASY EASY EASY! I just want to take a moment to thank Erica for all of her hard work. She made everything SO EASY, I'd recommend her to anyone shopping for a car. T I just want to take a moment to thank Erica for all of her hard work. She made everything SO EASY, I'd recommend her to anyone shopping for a car. Thank you again! More

Thanks to Erica! Erica is the reason we drove off the lot with our car. She went above and beyond to ensure that we were getting a good, reliable car for the best deal Erica is the reason we drove off the lot with our car. She went above and beyond to ensure that we were getting a good, reliable car for the best deal. If you are looking to purchase from Hyundai of Kirkland ask for her! More

Amazing place Voss was fantastic not only a friendly guy but also internationally sound saavy and sophisticated. John the finance manager worked with me in detail Voss was fantastic not only a friendly guy but also internationally sound saavy and sophisticated. John the finance manager worked with me in detail to get me the car I wanted and I was very appreciative. From walking and driving out I was taking care of every step of the way. More

Black Friday Sale I went in for Black Friday to hopefully purchase one of the sale cars advertised. Before even entering the building we were greeted by Russ Millspaugh I went in for Black Friday to hopefully purchase one of the sale cars advertised. Before even entering the building we were greeted by Russ Millspaugh. He was so friendly and very excited to help me. It was my first time ever buying a brand new car. We got such an incredible deal on a brand new Elantra and I couldn't be happier. Russ helped make sure we got the best deal possible and made the experience so enjoyable! He was quick and efficient and did such an excellent job! The financial guy we worked with was amazing as well. He got through all the paperwork very efficiently, explaining everything and made it SO quick and painless! He also got me a great rate of interest on my loan! I am so happy with my beautiful new car and the experience at Hyundai of Kirkland could not have been better!! Russ and everyone was great! I highly recommend this dealership to everyone! More

Great Experience! Ken was my salesman, he was very helpful and patient with me. I would recommend him and Hyundai of Kirkland to my family and friends. Ken was my salesman, he was very helpful and patient with me. I would recommend him and Hyundai of Kirkland to my family and friends. More

Wonderful Service John Brooke made my purchase of my first Hyundai easy and smooth for the holiday. I definitely recommend Hyundai of Kirkland for the best deal. John Brooke made my purchase of my first Hyundai easy and smooth for the holiday. I definitely recommend Hyundai of Kirkland for the best deal. More