Hyundai of Kirkland

William Schornack was very friendly and our experience with him was exceptional. However, the Ford of Kirkland Service Department lied to us about the cars brakes. We were concerned about the brakes on with him was exceptional. However, the Ford of Kirkland Service Department lied to us about the cars brakes. We were concerned about the brakes on the vehicle, after we had taken the car to our mechanic who told us that the discs on the brake needed to be replaced and that it was a safety issue. The person in the Ford of Kirkland Service Department said that our mechanic was "crazy" (exact word) and that the brakes were fine and they would not fix them. Part of our deal that William Schornack arranged for us was to have required maintenance done by Mark's Japanese Auto (in Kirkland). While there we asked them to check the brakes for us. They agreed with our independent mechanic that they were a safety issue and strongly recommended we fix them. We could feel the brakes oscillate at speeds over 30 miles an hour. This repair cost us over $400. We do not trust Ford of Kirkland's Service Department and therefore recommend that no one use them; they put our family in danger. We wish William Schornack well for we do not blame him. He is not responsible for the Service Department's actions. More

We went to Hyundai of Kirkland while doing research on several cars we were looking at to purchase. The Santa Fe was one car that we wanted to look at. We met Don Rae. He was very helpful with information several cars we were looking at to purchase. The Santa Fe was one car that we wanted to look at. We met Don Rae. He was very helpful with information on the car and taking us for a lengthy test drive. He knew at the time, we were not purchasing but just in the looking mode. We went to several other dearlerships and did many test drives. We narrowed the search to two. We went back to Don Rae and again, he answered all our questions and graciously took us on another test drive. No pressure on the drive, just explaining the functions of the car. We then went back to the other dealership and test drove. After about 2months of decision making, we went back to Don Rae and again asked for another test drive. He was so gracious and so helpful. We decided then that the Santa Fe was the car we wanted, but they did not have the one we wanted on the lot. So Don put out a search for the car we wanted. No luck so he told us he would take care of us. Today we were delivered our new Santa Fe. Don met us at the dealership and explained everything to us. We then met with Mario, who also was a joy to work with. He too is very knowledgeable in his job. He explained all the warranties to us asked if we wished to purchase them. No pressure. Everything was explained in detail. The process was quick and we drove out very happy customers with our new Santa Fe. Thank you Don and Mario for making our experience in purchasing a new car easy and comfortable. More

Bought one personal car there and two company vehicles in the span of a few months, and they promised a $100 referral bonus...several emails and months later, and many broken promises...still no check. Not J the span of a few months, and they promised a $100 referral bonus...several emails and months later, and many broken promises...still no check. Not Jimmy D's fault, but I dont think we will buy from these guys again. Keep your $100 and promise it to the next guy... More

I want to start off by saying that I NEVER fill out surveys. My experience in the last two days changed that. I stopped by the dealership and was greeted by K.P. NO PRESSURE, no slimey selling tricks, surveys. My experience in the last two days changed that. I stopped by the dealership and was greeted by K.P. NO PRESSURE, no slimey selling tricks, just plain old honest service. I was then introduced to Greg ,who, in STARK contrast to the norm was open and upfront about everything... again, no slimey tricks, nothing but upfront great service. They made a price, showed me everything and made it happen. I came back today after telling EVERYONE I work with and EVERYONE on Facebook about what a great experience I had. Once the offer was in place I was guided through the financial part by ANOTHER open, honest employee Mario. Ivan helped explain the features of my car to me( syncing my cellphone with the car`s Bluetooth etc) and AGAIN, awesome service from him too. Now I realize this sounds like a scripted review but I`ll tell you this, I came in tonight to sign the paperwork and Mario was busy with a customer before me...so what did they do to serve me?? they foolishly challenged me to a game of ping-pong ( true story)... Greg will remember his lesson :-)Who in this day and age does that?? Who is that friendly and relaxed??? I`ll tell you who... the team of guys at Hyundai of Kirkland!!!! To the team at Hyundai of Kirkland, Thank you for making this an experience that made me drive home and get straight on the computer to write this review. If you are thinking of buying a car, go see them , ask them for my number and I`ll be GLAD to tell you this in person! More

Overall it was a nice experience with FOK, not a lot of the typical car waiting game, when I finally did the deal, I was in and out in 90 minutes. the typical car waiting game, when I finally did the deal, I was in and out in 90 minutes. More

I was taking care of from the minute I walked into the dealership being greeted and told the process from Jim Whalen. I would recommend working with this company to anyone. Scott was very laid back and d dealership being greeted and told the process from Jim Whalen. I would recommend working with this company to anyone. Scott was very laid back and did not pressure me into anything I was not wanting or feeling comfortable with. Erik as well made sure that I would get the price I could afford in order to make my experience successful. These gentlemen were amazing and Ford of Kirkland will be the first place I call when I am ready to trade in my car for an upgrade!! Thanks so much Jim, Scott, Erik and Kevin for making my experience great!! More

Rich Leavitt was very friendly, professional and very informative. He was able to provide us with what we asked for in a new car (especially keeping within our budget) in a timely manner. We would glad informative. He was able to provide us with what we asked for in a new car (especially keeping within our budget) in a timely manner. We would gladly recommend Rich Leavitt and Ford Hyundai of Kirkland to anyone who is interested in buying a new car. More

As a leasing company, I have purchased many vehicles for my customers through Steve and he has always gone above and beyond to take car of me and my customers if there is ever a problem. my customers through Steve and he has always gone above and beyond to take car of me and my customers if there is ever a problem. More