Hyundai of Kirkland

Great experience! Changed my perception of the car buying process, which used to be disappointing and full pushy salesmans. The car was perfect, with the most important options and no undesired packages that process, which used to be disappointing and full pushy salesmans. The car was perfect, with the most important options and no undesired packages that usually just add to the price. My next car has a very high chance of being another Ford! More

They gave me a good price for my trade in, and a great price on my new car. They were very effecient and did not waste my time. They also offered after market service and warranty plans but did not pres price on my new car. They were very effecient and did not waste my time. They also offered after market service and warranty plans but did not pressure me after I had respectfully declined. Bob More

I had a really good experience with the dealership. I wanted a Ford Mustang and Todd and his assistant helped me with the various options I had for buying the car I liked. They also helped me with my tra wanted a Ford Mustang and Todd and his assistant helped me with the various options I had for buying the car I liked. They also helped me with my trade-in and had my car ready for me in just over an hour. I recommend this dealership. More

This was one of the best experiences i have had buying a new car. I was in and out in an hour. They didn't play the game of making me sit there while he runs back and forth trying to get the best deal. I new car. I was in and out in an hour. They didn't play the game of making me sit there while he runs back and forth trying to get the best deal. I didn't feel pressured. It was just quick. The salesman Todd Ireland was knowledgeable about the car. I actually went to buy a Ford Focus but ended up buying the 2010 Ford Fusion. So yes i would definitely recommend Ford of Kirkland. More

My experience with Ford of Kirkland was pretty positive. Todd is a friendly salesperson and easy to work with. I got my Ford Fusion Hybrid for a reasonable price and am happy with my purchase. I also got se Todd is a friendly salesperson and easy to work with. I got my Ford Fusion Hybrid for a reasonable price and am happy with my purchase. I also got several financing choices through the Financing department, so did not have to cross shop for a good financing offer on my own. More

The people were freindly not pushy or tried to force me to buy. I thought the price of the car was a little hight due to it was not clean had food on the back seats and smelled like cigarette smoke also it to buy. I thought the price of the car was a little hight due to it was not clean had food on the back seats and smelled like cigarette smoke also it did have have cruise control about 250.00 dollars less would have been fairer due the condition inside of the car. More

I recently purchased a 2010 Ford Escape Limited Edition from Ford of Kirkland and by far had the BEST EXPERIENCE at this dealership. Jon Sweigert was my Sales Rep and was FANTASTIC! He talked to me like from Ford of Kirkland and by far had the BEST EXPERIENCE at this dealership. Jon Sweigert was my Sales Rep and was FANTASTIC! He talked to me like a friend rather than a stranger. It was like a red carpet was rolled out for me with my name on it. I didn't feel any pressure working with him. He took the time to listen to my needs and answer my questions completely. Jon showed me the cars I was interested in and let me take my time with each one. When I finally made my decision, he worked with me to get me the best deal possible that worked with my financial needs. This is my 3rd purchase from this dealership and honestly the ONLY place I will purchase my cars. I strongly recommend that whether you're in the market for a new or used car you check out this dealership and specifically ask for JON SWEIGERT! More

I gave the great ratings because everyone was so friendly and so helpful. Greg Hartshorne spent time talking with me, and came up with a very good offer on the motorcycle I was looking at. I will recommend and so helpful. Greg Hartshorne spent time talking with me, and came up with a very good offer on the motorcycle I was looking at. I will recommend "Crazy" Greg and Ford of Kirkland to my family and friends. More

I was very particular in the colors and features that I wanted for my new Ford. When the dealership didn't have exactly what I wanted in their inventory, they checked with the other dealers in the area an wanted for my new Ford. When the dealership didn't have exactly what I wanted in their inventory, they checked with the other dealers in the area and were able to find one that was a perfect match. They acquired it, got it back to Ford of Kirkland, and delivered it to me quicker then I would have thought possible. Raleigh Fouch is a true automotive professional. He did a fantastic job getting me "my" car and handling all the paperwork. I should also mention Jim Walen (owner), who went out of his way to make sure that I knew that they would do everything possible to make sure I got the car I wanted. The Ford of Kirkland team is in good hands under Jim's leadership. More

UPDATE: After Working with Ford, they have now fixed UPDATE: After Working with Ford, they have now fixed most of my issues and I am now satisfied. Transmission undisclosed - covered by ford Steerin UPDATE: After Working with Ford, they have now fixed most of my issues and I am now satisfied. Transmission undisclosed - covered by ford Steering rack $850.00 Weight damper $70.00 - covered by ford Lt c/v axle $550.00 - covered by ford ----------------------------------------------------- This is the first review I’ve ever written and I’ve had plenty of bad experiences, but never one as bad as this. My experience first started when I decided to surprise my wife with a car. I went to the lot and found a 2002 Escort ZX2 for a pretty good price. The sales and finance department was great. They tried to make the process nice and fast so my wife wouldn't have any idea I was buying her a car. When I brought it home everything went perfect and my wife loved it. The next day everything went downhill. The next morning I noticed the emergency brake, the passenger side electric mirror was not working and it was leaking some fluid. I went back to the dealership and talked to Bruce. He was very nice and offered to have the service dept fix it free of charge, which I accepted. When I got the car back I tried out the emergency brake and it still did not work. I also received one more surprise! The Passenger side electric window no longer worked. When I confronted the Service Manager, he tried to get me to believe that it was normal for it to roll with the emergency brake on and in neutral. He even tried convincing me that the problem with the window was because it was a 2002 and they had nothing to do with it(which I had just bought from them one week earlier). He wouldn't even take a quick look at it and I was forced to bring it back the next day. The night before I brought it back in the car alarm started going off at random times when no one was close to it. When I went in the next morning, the Service Manager got in, tested the emergency brake, and admitted it didn't work. I ended up leaving the car there for 3 days, before it was repaired. The car still had a very minor transmission leak, but since every repair seemed to take a minimum of 2+ visits, them not inspecting the repairs afterward, and the very rude Service techs. I decided to just hold off till it was time for an oil change. The first month owning the car, the service dept had it for over half of it. Every time I bring it in and it has a multipoint inspection and everything seems to check out, but they seem to miss some very noticeable problems (leak, mirror, ebrake, loud metal on metal sound, and alarm). The last visit I had was to have an Oil change, fix the leak, and to remove or repair a block of metal that is loosely attached to the frame. I had talked to the Service Dept manager through email to setup the appointment and he had advised me to setup it for first thing in the morning in case any other work needed to be done, which made sense. When I dropped the car off I explained to Yuzo Kato what needed to be done. Including telling him where to find the metal cube on the frame and what it looked like. I finally get a call around 12pm and all Yuzo Kato says is that it is ready. I asked about the metal block, he responded with “OOPS” and said he would call me back. After about 2 hours I call him and asked for the status. I asked if the leak had been fixed and he said that the leak was caused by a pump that was going out and that it wasn’t any kind of rush. I was a bit frustrated by this point since the leak was one of the main reasons I had brought it in. I then asked about the metal block and he said he couldn’t find it, which means he didn’t look or he is blind. I was truly shocked by his complete lack of customer service and any kind of work ethic. I then decided to just drive down and speak with him in person. When I arrived and again asked about the status. His only response was it was ready and to go pay for it. I couldn’t believe he didn’t even tell me something small, like the oil was low. I asked what was being done about the leak, since he wasn’t going to offer any info without me asking very clear questions. He said that Ford no longer made the part I needed and then acted like that was the end of that topic. He didn’t do so much as have a rough quote ready for me. I apologized to him if I seemed a little upset, and explained that I’ve had bad luck with just about every person I’ve worked with. He then decided list off all the people that worked on the car before him and to point out that this was his first time working on it. Then he asked “Why do you keep coming back”, which I told him I was hoping I was just having some really bad luck. I finally decided it was time to leave, paid, and went to leave and noticed that the “Service” indicator was still lit up on the dash. I went over and asked why it was still on. His only response was “I don’t know”. It wasn’t quite the response I had expected and then asked what error code it was generating when hooked to the diag system. He said there isn’t an error code and that this Service Dept doesn’t hook up cars to any kind of diag system, which of course is a complete Lie. I requested to speak to his manager, which I was told wouldn’t be in till Monday and that they would have him call me, which never happened. And now as of last night the car is no longer shifting normally. More