Hyundai of Lincolnwood

Service department totally useless. Had an appointment was greeted asked what service I was there for . I explained I needed an oil change and tire rotation. was told it would be about Had an appointment was greeted asked what service I was there for . I explained I needed an oil change and tire rotation. was told it would be about an hour to 1 1/2 at most. Two hours later car was done got to cashier was told they only had me down for an oil change. Offered to do the tire rotation but it would be another Hour at an additional cost, I declined then they offered to do it for free again for an additional hour + waiting I passed. Paid and left. pulled over a few blocks latter looked at my receipt noticed I was overcharged by $10 went back asked why they didn't know then said it was because the parts were more expensive for my car. I'ST AN OIL CHANGE!!! So where is this additional cost posted for me to know ahead of time, they couldn't tell me. So was told I would receive a $10 Credit on my card. We'll see, if not I'll just do a chargeback. But I will NEVER used this service department again. Oh anr the sticker in the window said I'll need another oil change I 5 months or 5000 miles. Synthetic oil is good for 7500 - 1000 so about a year time. S do yourself a BIG favor and go else were for this was not their 1st screw up with service More

They have this new parts manager A. The parts department, under his claim, will not take parts back as special order. I told him we talked to some one already on the phone who agreed t The parts department, under his claim, will not take parts back as special order. I told him we talked to some one already on the phone who agreed to take it back, that is why I went in. He decided he has to charge a 30% return fee. For a long time customer, I feel very unhappy with this new manager, and the newly enforced old policies. To which I say we will keep the parts and never buy again. He seems pleased and OK. More

I would not recommend purchasing cars and/or services of any kind with this location for various reasons. Despite regular and proper maintenance, low mileage, and rarely driving my car, I have had to rep any kind with this location for various reasons. Despite regular and proper maintenance, low mileage, and rarely driving my car, I have had to replace my fuel injectors, brakes & rotors, and transmission in the past year. I have called multiple times and have been on hold for long periods before calls being dropped. I have left multiple messages with staff and on the website without response. I have asked important, clarifying questions without any feedback. It has been an isolating, aggravating experience. There are currently multiple recalls for my model of car, which I am trying to get addressed and it is of the utmost importance that these issues are resolved quickly, otherwise thousands of dollars of more service will be needed. For these reasons, I am disappointed in the lack of response for service. More

2 different people at this dealership lied to me about their ability to offer 0% financing on a Tuscon hybrid model. After a month of waiting for the correct model and color to come in, several calls etc their ability to offer 0% financing on a Tuscon hybrid model. After a month of waiting for the correct model and color to come in, several calls etc and verifying with them that they could offer the financing, I came in at appointed time to buy the car and was told they couldn't offer it on hybrid model. These people are NOT honest. More

I purchased my new car in WI and didn't have a local dealer yet to work with. I needed help attaching my front license plate. I pulled up and Dean was proactive and very helpful. He attached it for m dealer yet to work with. I needed help attaching my front license plate. I pulled up and Dean was proactive and very helpful. He attached it for me so I could drive away quickly rather then wait unnecessarily in the service line. More

Hyundai or Lincolnwood is an absolute joke. Avoid this dealer, I think it is family owned and it is poorly run. Most unprofessional staff I don’t know how they stay in business. They assure Avoid this dealer, I think it is family owned and it is poorly run. Most unprofessional staff I don’t know how they stay in business. They assure you the car you are looking at online is at the dealership only to arrive and find it is not there. Very despicable and deceitful people. More

Classic sleazy dealer tactics at this place. Advertised a car at $25,995. When I asked for a total out the door price, they said they only negotiate in person. I said I wasn’t asking to negotiat Advertised a car at $25,995. When I asked for a total out the door price, they said they only negotiate in person. I said I wasn’t asking to negotiate, I just wanted to know the cost of the car. It took over 6 hours for someone to finally give me an answer. This was after I was asked 5 times when I wanted to come in. I explained I lived 2 hours away and would need to know all of the information prior to making the trip. When I finally said I was going to go elsewhere, I received the information I asked for. It could have taken 5 minutes, but instead took 6 hours! There were two fees added in. One was a paint protector called Xilon and the other was some sort of theft deterrent. Combined, they were over $4000! When I said I didn’t need either one, I was told they were already on the car. Advertise at a low price, then add fees for stuff the customer doesn’t want, just to Jack the price up. I was immediately offered $1,000 off of the two items once I questioned them. No thanks. I’m taking my business elsewhere, sand would suggest that everyone should Run, not walk away from this dealership. This is why car dealers have bad reputations. More

I have been a customer since before the change on management, about 3 years, now. I recently went in for regular servicing and was handled by Fredrik Kraft. He was new to their dealership and service management, about 3 years, now. I recently went in for regular servicing and was handled by Fredrik Kraft. He was new to their dealership and service department. I do want to emphasize that even though new at this dealership, Fredrik has 25+ years in the auto/service shop space. After our first run-through discussion, it seemed like my bill would be in the $500 range. My car is over 6 years old and I bought it used. However, at the end of the day, my total bill was less than $70. Fredrik was not just personable, knowledgeable, and super-friendly, he managed to bring my cost down significantly. Now, that's customer service. In addition, he did nail the time I'd have to wait ahead of time, which was super helpful. I had brought my laptop and got work done while I waited. I am falling more in love with Hyundai of Lincolnwood each time I go for servicing. Thank, Fredrik, and thank you, Hyundai of Lincolnwood. More

Could not have had a better experience working with Erik. I absolutely love my 2023 elantra! Thank you Erik and team for getting me in the best car!! I absolutely love my 2023 elantra! Thank you Erik and team for getting me in the best car!! More

This place cost me $200 and did absolutely nothing. They are basically con artists. They wouldn't uphold my warranty after my car had a massive engine failure, on the highway, due to a recall that ALMO They are basically con artists. They wouldn't uphold my warranty after my car had a massive engine failure, on the highway, due to a recall that ALMOST GOT ME KILLED, but all they would tell me was that after waiting 2 weeks for a service appointment and having it towed there (costing me $100) they wouldn't even look at it without charging me 3 hours @ $175/hour. They would not say or guess or give me ANY information on whether this would be covered under the warranty (less than 10 years and under 100,000 miles) or my insurance or anything. This is AFTER another mechanic from the first place I had it towed to already told me "this is an engine failure due to a recall issue and should be covered under warranty by Hyundai" - they would not even look at my car or my records to verify any of this or help in any way. They told me to tow it out again ASAP "or else" - cost me another expensive tow. My car is basically junk, and they wouldn't even TALK to me or explain anything or work with me on it, NOTHING. Don't buy from them, and don't take vehicles to them. Absolutely heartless, and useless. More