Hyundai of Lincolnwood
Lincolnwood, IL
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I went to the dealership for an oil change on December 20th. They forgot to tighten the screw after the oil change, which led to an oil leak on my garage floor and they only tightened 3 screws out of 9 sc 20th. They forgot to tighten the screw after the oil change, which led to an oil leak on my garage floor and they only tightened 3 screws out of 9 screws of the lower cover after the oil change. I took pictures for that as proof More
Was informed an oil change would take about 1-hour to complete. It took 3-hours with not 1 single update from the service manager or any of the staff. complete. It took 3-hours with not 1 single update from the service manager or any of the staff. More
Nobody greets you or explains what's going to happen. Maybe it is understood what to expect as a frequently returning customer but as my second time there, the customer service was lacking as there was n Maybe it is understood what to expect as a frequently returning customer but as my second time there, the customer service was lacking as there was none. More
Great team at the location. Took me in right on schedule, provided me with a full list and estimate. Great service. Ill stay with this location Took me in right on schedule, provided me with a full list and estimate. Great service. Ill stay with this location More
Traci was my service coordinator - I felt very comfortable with her - she outlined all I needed beyond my regular 60k maintenance, and it was reasonable and I wasn’t disappointed with the time it comfortable with her - she outlined all I needed beyond my regular 60k maintenance, and it was reasonable and I wasn’t disappointed with the time it took. Traci took good care of me - she was always available - sorry if I spelled her name wrong! More
Easy to access. Friendly, very professional staff. Open and honest communication throughout the visit and service/repair completed in a timely manner. Also the wait Friendly, very professional staff. Open and honest communication throughout the visit and service/repair completed in a timely manner. Also the wait area was set up well. More
I left a review online through google and would come back only because Tracey had incredible customer service. Gave me important feedback and did all appropriate tests to ensure car safety. Beyond happy back only because Tracey had incredible customer service. Gave me important feedback and did all appropriate tests to ensure car safety. Beyond happy and satisfied More

