Hyundai of Lincolnwood

Worst dealership ever do not buy no cars from them service department is poor there service department is poor there More

The sleaziest dealership I have ever dealt with. Do not waste your time! I'm particular in the model, trim, color, and options I'm looking for. So, when I find a match, it's a rare thing. Imagine Do not waste your time! I'm particular in the model, trim, color, and options I'm looking for. So, when I find a match, it's a rare thing. Imagine finding the car you want, seeing it advertised on a well-known website that lists cars available for sale that shows the dealership listing it at MSRP. Then, imagine having conversations with their Internet salesperson over SMS. Sharing pictures and VIN of your intended trade in. Confirming that the car is available for sale and being up front that it's an hour and a half travel to get there - please let me know if you commit to selling it, so I can turn around and not waste my time. Now, imagine getting to the dealership and finding out that they're looking to sell it for more than $13k more than MSRP (which, by the way, is about $10k over the listed price on their own website, because they included over $3k worth of dealer-added options, which you can't opt out of). Now, imagine taking PTO to leave work early, so you can make it to the dealership in time to get things transacted and approved with the credit union that you've been pre-approved with. Now, imagine that the sales manager is so smarmy that he says, "This is the only Limited trim available in the state." "But it's not what you were advertising it for." "This is the only Limited trim available for this model in the state." "Yeah, I'm done here." I walked out of the dealership less than ten minutes after I arrived - after travelling an hour and a half to get there. Disappointed? A bit. Disgusted? Totally! More

Don’t sell them your Vehicle (SCAM) I visited this dealer in January to sell my Vehicle. The Sales man had promised me a check for my vehicle after 6 week maximum. After waiting 3 months with no calls dealer in January to sell my Vehicle. The Sales man had promised me a check for my vehicle after 6 week maximum. After waiting 3 months with no calls, emails, or any follow up whatsoever. I reached out myself for an update, I was promised to get the check last Friday (05/06). Now more than 3+ months later the dealer has sold my vehicle and I’m still left without a check. This dealer group has essentially taken my vehicle, sold it, and kept all the profits. I’ve spent time traveling to the dealer multiple times which is about 1 hour from my home, money on fuel (gas is over 5 dollars a gallon now), and stressing over this situation. All I’ve received in return is empty promises and this dealer groups hand in my pocket. Keep in mind we are not talking about a few hundred dollars but more than the average American makes in 6 months. After over 3 months with no money and the vehicle being sold to another person who is also being treated badly, I would call this “business” a SCAM! More

TERRIBLE experience. ...go to Glenview Hyundai Instead!! I have bought two cars from Hyundai in Glenview and just love them! I figured I would stop by Lincolnwood to see i ...go to Glenview Hyundai Instead!! I have bought two cars from Hyundai in Glenview and just love them! I figured I would stop by Lincolnwood to see if they would offer more for my trade in, and they were SO rude! They treated me like I was an idiot, I almost cried when I left. So upsetting....very very very rude, and the "main dealer" who came over to talk to me after the salesmen was extremely rude and condescending. I will NEVER go there again. I didn't think trying to get a quote for a car could be this bad. AVOID this place. More

Don't waste your time, Miss advertising, not a straight shooter dealership, don't waste your time! shooter dealership, don't waste your time! More

Great car buying! Came in and Worked with an Alex G. He was knowledgeable on all fronts while being informative on the vehicles I was looking at. Will definately be ba Came in and Worked with an Alex G. He was knowledgeable on all fronts while being informative on the vehicles I was looking at. Will definately be back to work with him again! More

This dealership DOES NOT list the actual selling price. I called three times to verify the availability and cost of a vehicle on their website...once confirmed all three times I then drove over an hour to ge called three times to verify the availability and cost of a vehicle on their website...once confirmed all three times I then drove over an hour to get there to be told that there was $5800 in "fees" and their no option warranty. DO NOT WASTE YOUR TIME! There are plenty of good and honest dealerships...give them your money. More

Avoid this location! After 12 years of being a customer, I am parting ways with Hyundai of Lincolnwood. My car broke in December so I called and was told that I was able to have my car towed directly to the I am parting ways with Hyundai of Lincolnwood. My car broke in December so I called and was told that I was able to have my car towed directly to the dealership. After not hearing back the next day, my husband called and was told by Bill, the car would be serviced in a few days. No further information or communication was given so I called back again a week later and was told the servicer would get to my car Tuesday. Still no communication. After calling today, the service director Bobby tells me that I have to tow my car off of the lot and can have it towed back after making an appointment for service that would probably be toward the first week of February. He then told me that my story was unreliable because I did not have all the names of everyone I spoke to. He then proceeded to tell me that the people I did speak to are no longer working there. Left a message for the GM Marcin to contact me regarding the matter, did not receive a call. Went directly to the dealership and found the GM sitting in the front desk on his cell phone. After speaking to the GM Marcin, he was dismissive and continued stating that the employers I dealt with were no longer working there. There was still no resolution and no empathy. Being in the medical field, I understand staffing shortages, however, I am pretty sure that they are losing staff because of Bobby and the management. If Bobby speaks so disrespectfully toward a customer, I cannot even imagine how he speaks to employees. Their customer service was awful. I can no longer trust them, their word, or their service. More

🚩BUY A CAR FROM SOMEWHERE ELSE!🚩I bought a 2021 🚩BUY A CAR FROM SOMEWHERE ELSE!🚩 I bought a 2021 Elantra here 11/27/21. First of all, the car was listed on the website for 22000 and when I was dr 🚩BUY A CAR FROM SOMEWHERE ELSE!🚩 I bought a 2021 Elantra here 11/27/21. First of all, the car was listed on the website for 22000 and when I was drawing up my finance papers, they tried to sell me it for 29000. They told me that all of the cars are cheaper on the website to attract customers. They add in a $2800 paint protection charge, and tried to charge me a $3000 certification fee when the car was already certified- so be ready to get a quote for $10,000 over the sticker price of the car. It took me calling four times and asking for my finance papers to finally receive them. I also was supposed to receive a $5000 check from what was left over from paying off my old vehicle. They told me I would get it in a few days, but three week later I still haven’t received it and finance can’t tell me when I will. They matched my CarMax offer, but if I knew it would take this long, I would’ve just went to CarMax and got cash on the spot. HERE IS THE BIGGEST PROBLEM: As I was driving home on the highway, I heard an obnoxious knocking sound under the car. I stopped to check it out, and the entire splash guard on the bottom of the car was falling off. I called my salesman, and he told me he already ordered the part but it wouldn’t be here for a week. They never let me know that this was an issue with the car, and then told me that I’d have to bring the car back to have it fixed. I live an hour and a half away and can’t go over 30 mph without the bottom of the car sounding like it’s going to fall off. I planned on taking the car on a road trip after I bought it, and I couldn’t because they withheld this piece of information from me. I am irate at the fact that I just bought a new car that I can’t even drive!!!! Altogether, I feel like this place withheld information from me and tried to scam me and got defensive when I challenged them. This was an extremely frustrating experience, and after reading all the other bad reviews, I wish I would’ve just went somewhere else. More

The service rendered by the sales rep was exceptional, but the finance team headed by Osilyn was not a positive experience. After buying a vehicle with a mileage of about 31, 380 with the recommendation but the finance team headed by Osilyn was not a positive experience. After buying a vehicle with a mileage of about 31, 380 with the recommendation that it was going to be certified preowned which would come with a level of warranty, I was shocked when Osilyn told me that even though it was stated on carfax that there was still an outstanding warranty on the vehicle that they couldn't offer any warranty. I was amazed because the only reason I chose the vehicle was that it was certified preowned. I feel like I was tricked into buying the vehicle. Feel extremely cheated. More