Hyundai of Mobile

purchased an 2008, Nordic White, Hyundai Accent from purchased an 2008, Nordic White, Hyundai Accent from Palmer's Airport Hyundai as a gift for me back in late August early September 2008. I was i purchased an 2008, Nordic White, Hyundai Accent from Palmer's Airport Hyundai as a gift for me back in late August early September 2008. I was in an accident in November 2008 where the seat belt snapped out of the safety position, the front end was shoved into the rear cradle suspension, all because the car failed to brake going 10 miles per hour and instead of hitting on coming traffic I swerved still hitting the brakes that did not work into an small median out in front of my place of business. My arm was shoved through the windshield as the air bag deployed late, and was sliced by the seat belt across my chest. I had the car repaired, and because it was new they would not total the car. After several thousand miles of travel to and from Florida on business, I began having transmission problems, the dealership replaced the transmission, and then the alternator went out and was replaced again. Following that 2008-2009 winter, the transmission went out again in the summer, I had the car taken into a different dealership (EASTERN SHORE HYUNDAI) in which the car was not purchased the first time for the the first transmission. Starting in 2008 problems began with the dealership (Palmer's Airport Hyundai). I am writing this because not only did I have an issue with your 'Road side assistance' that I have addressed in a previous E-mail, I have had several issues with the car and the dealership in which the car was purchased from. In 2009 when my transmission and alternator was replaced by the dealership, I lost my job because the dealership would not grant me a rental vehicle. In 2009 I also had issues with the radiator that was not damaged in the above stated crash and the dealership was to replace it. Instead the dealership replaced the hoses on the radiator as it was leaking profusely on to the ground. Again in 2010 following another problem with the car 'the ignition and belt' I had another transmission failure and was replaced for a third time. This time it was taken to Palmer's for the second time for a transmission from this dealership. When I received the car, my gas had been ran out, there was a food receipt that did not belong to me or anyone that I knew, and the AC unit had been re-wired to that when you turned it on hot was cold and cold was hot. Thinking that perhaps the car had no anti-freeze I placed some in the car, low and behold, it was not the anti-freeze, it was the doings of the mechanics at the shop at Palmer's Airport Hyundai. Following the crisscrossed AC unit and transmission issue being taken up with Palmer's Airport Hyundai, I began having brake troubles, even with new brakes where when I went over bumps my car would not stop I had to STAND in my drivers seat and put full weight on the breaks to make the car stop. I took the car into Palmer's and they reported back to me that nothing was wrong with the car. Again the gas in my car was on FULL when it was taken in and when returned to me the GAS was below 3/4 of a tank. Fine, I took the car to FIRESTONE and had brakes and tires replaced and still the car was not grasping the full effect of 'STOP'. At this point I noticed that I did not any longer need to push the release button on my Emergency break that it just all of the sudden comes up. I let it go seeing as how Palmer's kept informing me nothing was wrong with the car. Also in 2010 there was an cylinder miss fire and the car was not firing on all cylinders only three, and a gasket had busted off in the vehicle that took Palmer's nearly 4 weeks to repair, when they informed me it would take a week and they would be able to fix it within the week and release the car to me. Low and behold I waited nearly 4 weeks for my car to be returned to me. Between that time my mother and I both called for check-ups on the car, and nobody could give us a straight answer. 2011 - My step Father signed the car over to me in November and the car was taken back into Palmer's due to a leak and the hoses where repaired and the car was returned to me fine no problems. Following this last visit to Palmer's Airport Hyundai where the CHECK ENGINE LIGHT was on and there was a fluid leak in the vehicle coming from SOMEWHERE that I nor 2 other family members could find out where, TODAY the car was returned to me again with an 'There is no problems with the car.' That was a total Lie. When I started the car in the parking lot of Palmer's Airport Hyundai it began to rattle like a tin can full of marbles. I know this is not normal for my car at all!!!! I started my car down the road heading towards home, and I kept hearing this high pitched noise and it sounded like my car had an JET ENGINE placed inside of the driving compartment. This is not and NEVER was normal for my vehicle. Instead of Palmer's FIXING my vehicle they have once again messed it up. The car was never ran which they stated they did, the gas tank was still on full just as I had left it. I was expecting like normal for the gas in my car to be GONE when I take it into Palmer's. The car now sits in my driveway as we try to think of an alternative to the broken vehicle and I refuse to take it back into Palmer's Airport Hyundai. I am very unsatisfied with the vehicle and I am very unsatisfied by the work that this DEALERSHIP has done. I have never in all my life ever seen so much failure in supposed 'certified technician's ' While the service providers are friendly, they continue to mess up my car. I would seriously like some compensation for this or some sort of alternative from you the company of Hyundai. Im really fed up. Im irritated with the car, I am irritated with the company that SOLD the car too me, and I am irritated with the problems I am having and the 118.00$ they want to charge me for junk they will just mess up again. Too bad Eastern SHORE does it better! More

I had my sons car towed in for service it would not start. The service department ad visor called to inform me of the condition found by the technician, the engine was out of time by 3 degrees and wou start. The service department ad visor called to inform me of the condition found by the technician, the engine was out of time by 3 degrees and would need to be adjusted to get the car to start. I am a technician, and shop owner in Texas and my son is in collage in Mobile so it was my decision to take the car to the local Hyundai dealer for a diagnosis. The 3 degree timing variance would not stop the engine from starting,so I ask the service adviser to explain to me what they were going to do to get the car to to start? I was then then told they would need to time the car and that would be an 1 hr job. Now at this point ,I being a mechanic had more questions that the adviser was not qualified to answer so I was past off to the shop foreman who put me in touch with the technician who could not tell me why the car wont start at 3 degrees off time . This is when I ask to speak with the Service Manager Jeromy that informed me the timing belt jumped 3 teeth off, now that made some sense as to why the this car wont start.We decided to time the car and see if would start,then we would make a decision on replacing the timing belt . I get a call later that day from Jeromy to inform me now that the car is in time but wont start and that we have a blown head gasket . 3 hrs in and the they cant tell me why it wont start. At this point I ask if the the tech had cleaned or replaced the spark plugs they would be fouled by fuel at this point due to the timing being off and trying to start the car.... Jeromy then told me he would check and call me back , the call comes later and the car starts and runs . If I would not have been a trained tech this would have gone bad, no one from the service department new what they were doing, I fixed the car by Telling them what to do they charged me 270.00 dollars for that, sent the car out with no coolant and my son had to stop a half mile from the dealer to put coolant in the radiator , as for the timing belt and blown head gasket I question that as well.when I ask the Service manager why he had a unqualified service adviser contacting the customers he told me " she is a idiot" , and when I ask the cashier when paying the bill if I was the only one who was unhappy she answerd " o no sir" . I did call and talk to the General manager as one business owner to another to tell him how unhappy my experience was, he told me he was sorry about that and if we could be of service in the future to call on them. I guess the incompetence starts at the top and works its way to the bottom. Dealers like this give all mechanics a bad name....... More