Hyundai of New Port Richey | Page 380

Service Person unable answer had to confirm with others. Sorry to not rate higher, but it does appear that the workers had to check and get back to us. To me, more than once, this was an indication that the Sorry to not rate higher, but it does appear that the workers had to check and get back to us. To me, more than once, this was an indication that they weren't able to make a decision without speaking to someone else first. Maybe inexperienced? Caused delays, then the person wasn't in the next day to confirm if we had an agreement or not? never sealed the appointment. We went elsewhere to have the work done. I know the place is very busy but I think you might need to do a better job at responding to clients and avoid running to someone else...I wasn't buying a car, just having a repair done? I would use the dealership again, I had in the past, and the service was great! Thanks for listening, Carole Gannon More

Thanks Frank for great service. Much much better than the man who had waited on me a week or two earlier. Also much thanks to Lily. for great service. Much much better than the man who had waited on me a week or two earlier. Also much thanks to Lily. More

Great service experience Great experience with service. Was taken immediately on my appointment. Service was accomplished in a very timely manner. Staff was very friendly and Great experience with service. Was taken immediately on my appointment. Service was accomplished in a very timely manner. Staff was very friendly and very courteous. More

Great service and fast. I feel confident that I will be safe driving my car after being serviced here. The people are friendly and knowledgable. They checked out the whole ca I feel confident that I will be safe driving my car after being serviced here. The people are friendly and knowledgable. They checked out the whole car for any possible problems since I am driving out of state next month. More

Brian Pratt was our salesman Brian was awesome....no pressure, accommodating, knowledgeable. He was obviously in some pain, and in a shoulder sling from an accident, but that did Brian was awesome....no pressure, accommodating, knowledgeable. He was obviously in some pain, and in a shoulder sling from an accident, but that didn’t stop him from being courteous, funny and patient. More

Clear pricing, comfortable sales experience Steve Botting did an excellent job explaining the car and highlighting differences to other models.. His relaxed and informative approach made it a co Steve Botting did an excellent job explaining the car and highlighting differences to other models.. His relaxed and informative approach made it a comfortable experience. The sales part was a 5 star experience. The finance part was not as positive, we were never given the final cost of the additional warranties offered, the discussion was always centered on the final monthly payment, not on detail cost for these additional services More

Service Great service and attitude of service personnel. Kept me updated as time went along. Very concerned that repair was completed as said it would be and Great service and attitude of service personnel. Kept me updated as time went along. Very concerned that repair was completed as said it would be and on time More

Customer service Bought a certified Elantra GT 2.5. weeks ago. It was missing a key fob, took almost 2 weeks to receive one. Needed head lights replaced due to water i Bought a certified Elantra GT 2.5. weeks ago. It was missing a key fob, took almost 2 weeks to receive one. Needed head lights replaced due to water in the glass. Took about 4 days to order and install, ok. One tire was a different brand than the other three but we decided to let that go. However we showed the clear coat coming off the spoiler over the rear window which we didn't notice before buying the car since it was raining the entire time we were shopping at Hyundai. I have been to the service department 4 times, twice spending several hours. Each time I was told to expect a phone call regarding my paint. I have still received NO call. I paid cash for this car and I expect to have my clear coat fixed. Improved customer communication is a must at this service dept. More

Best in Class Service Center This is the best Service Center I have ever been to, they are always, courteous, professional and very responsive. They always go above an beyond to This is the best Service Center I have ever been to, they are always, courteous, professional and very responsive. They always go above an beyond to assist. More