Hyundai of New Port Richey - Service Center

Service Dept can't find a nail in my tire... We recently purchased a 2019 Santa Fe end of Dec 2018 First issue... My rear tire. Called to have it looked at on (Thursday) the tire pressure wa We recently purchased a 2019 Santa Fe end of Dec 2018 First issue... My rear tire. Called to have it looked at on (Thursday) the tire pressure was 13PSI. Waited 3 hours for them to tell me NOTHING was wrong with it. They put it on the lift, sprayed it... Ext..... I left I even told the girl watch I'll be back here...MARK MY WORDS!!! Called back the next day (Friday ) said there's something not right. She told me to come right in, I couldn't come right in. My son had therapy. Lets put into consideration that I drive on the interstate with my special needs son in the car God forbid if my tire blew out.... told her I'll be there tomorrow. My husband filled up my tire for the day again. My tire was almost flat. 13 PSI. (Saturday morning) Tire was again 13PSI had to fill it up. I stopped by publix to grab something real quick before I head to the dealership. NOTICED A HUGE NAIL IN MY TIRE. After the dealership told me they put it on the lift, sprayed it. And found nothing wrong the first time I went (Thursday). I waited 3 hours for them to tell me nothing was wrong. I had to waste my time and miles again to come into the dealership on my Saturday off for them to fix my tire. Yes, you fixed it at no charge but thats not the point. Why? Couldn't you do your job right the first time when I was there on Thursday. IT WAS JUST A NAIL IN THE TIRE.... I'M LIVID.... My husband was just talking about getting a newer genesis but if you can't even find a nail in in a tire.... 😡 More

Needed some warranty repair work I had a great experience with Barry. He was extremely friendly, funny and down to earth. He helped me through what my extended warranty covered and wh I had a great experience with Barry. He was extremely friendly, funny and down to earth. He helped me through what my extended warranty covered and what type of work could be performed. Even though one thing wasn’t covered, he still went above and beyond to make the experience enjoyable! By far the best service personnel I’ve had the pleasure doing business with. More

Takes too long The staff is friendly but the service is extremely slow. An oil change and tire rotation took 3 hours. 10-25 mins should be the max. The staff is friendly but the service is extremely slow. An oil change and tire rotation took 3 hours. 10-25 mins should be the max. More

Great Service I was in and out of service quickly. Advisor treated me very well, felt more like a friend rather than a number Informed me of what was needed and off I was in and out of service quickly. Advisor treated me very well, felt more like a friend rather than a number Informed me of what was needed and offered a car wash as a bonus. Couldnt be happier with the service provided. More

Service call / Recall Service was terrific however the car was there for four hours.They had told me on the phone it would take two hours.So i'm going to make it more speci Service was terrific however the car was there for four hours.They had told me on the phone it would take two hours.So i'm going to make it more specific next time.To tie up the car for four hours for a software update is a bit extreme. More

car service Shaun was an excellent sales service rep he had my car serviced in a timely manner. I will definitely contact him for my next appointment Shaun was an excellent sales service rep he had my car serviced in a timely manner. I will definitely contact him for my next appointment More

Easy, convenient, and inexpensive. I find the service center the best I have ever dealt with. I've had my car for 45,000 miles and they've taken care of it every step of the way. I find the service center the best I have ever dealt with. I've had my car for 45,000 miles and they've taken care of it every step of the way. More

Always very efficient Easy to make service appointment a nice area to wait for the service or courtesy driver to take you where you want to go and pick you up. It is always Easy to make service appointment a nice area to wait for the service or courtesy driver to take you where you want to go and pick you up. It is always clean and plenty of popcorn. In all a nice service department. The service people are all very efficient and courteous. Gets you in and out ASAP My 3rd Hyundai from this dealership More

15,000 service Super service. Shaun greeted me and I went to wait. He came out later and told me what I needed done. I okayed it. I was told it would be about two h Super service. Shaun greeted me and I went to wait. He came out later and told me what I needed done. I okayed it. I was told it would be about two hours, what I made the reservation the day before. I was in at two, and out at 4:15. More

Exceptional What a wonderful place to buy a car. The service department follows through with the same exceptional customer service. They are couteous, fast, profe What a wonderful place to buy a car. The service department follows through with the same exceptional customer service. They are couteous, fast, professional and just plain good at their job. More