Hyundai of New Port Richey - Service Center

2pm appointment and not taken til 230pm What's the point of making a 2pm appointment for service of my vehicle if they won't take my car in at 2pm. I explained to the receptionist who I made What's the point of making a 2pm appointment for service of my vehicle if they won't take my car in at 2pm. I explained to the receptionist who I made my appointment with on Friday September 1st 2017 that I needed first available appointment on Sunday September 3rd 2017 and would be in a rush due to a family member being on their death bed.she said she woiuld note that down. Hyundai of New Port Richey has signs in they're service drive (Car Care Express, Oil Changes Done Fast). Obviously that is very untrue. I brought my car in at 145pm September 3rd 2017 and checked in and the service Advisor put the paper work on my car. There was 2 cars that came in after mine and a mechanic came grabbed my paper work then put it back in my car and took a car that came in after mine. It's not the service advisors fault. It's the dealership management's fault. Will I ever have my car serviced here again, probably not. Will I recommend this dealership for service, not a chance. Express doesn't mean 1 hour and 15 min for an oil change. Express is less than 1 hour. And if a service center is backed up then they should learn how to schedule and leave 15-30 min in between appointments or hire better mechanics that work more efficiently. When I service my Mini Cooper JCW @ Ferman BMW, express service on a Sunday in 45 min in and out. More

Extended tire warranty not taken So I purchased a 2016 Hyundai last September and with it I purchased the extended tire warranty/road hazard. My 2016 Hyundai has 27k miles on it and w So I purchased a 2016 Hyundai last September and with it I purchased the extended tire warranty/road hazard. My 2016 Hyundai has 27k miles on it and when I recently brought my car in to complain about 2 things, during every oil change, my tires were never rotated ( The front tires were always in the front, I marked the inside with a red paint marker, and that after 27k miles the tires had chunks of rubber missing from them). When I went in, I spoke to Chad, who is by far the nicest service Advisor but he told me that I haven't had my tires aligned at Hyundai. I guess when a dealership sells you an extra warranty they should explain the conditions so that everything is known. I just spent $430 for new tires because my 2 front tires were completely bald (2/32nds) and my rear tires were at (5/32nds). I realize the road hazard has stipulations and is a very minimal cost but why should I have to continue to pay for it if I A. Don't have the factory tyres anymore, B. The factory tyres weren't replaced by road hazard. There is only 2 people at this dealership which I can say I trust, Chad in Service and Fred in Finance. More

Left with a dent I brought my brand new vehicle in for my first oil change I walked around my vehicle with your service advisor and both noted my car was in PERFECT co I brought my brand new vehicle in for my first oil change I walked around my vehicle with your service advisor and both noted my car was in PERFECT condition it was BRAND new I waited for the oil to be changed and left. When I got home I went to get the mail and when I came into the garage noticed a dent in my rear bumper I notified the service advisor immediately and he informed me that a rock must've come up and hit my bumper it definitely could not have been the dealership. I explained it is a dent a rock could not have caused it I told him at which time he informed me it definitely was not their fault it was my fault. I had purchased 3 vehicles previously and have driven for over 35 years he never even asked for me to bring it in just said it was my fault. I now tell and show EVERYONE the damage your dealership caused and tell them how I was treated. Would not recommend your service department to anyone More

service oil change new car first oil change nothing more had a 4 pm appointment it took 2 hours to complete I found this very frustrating and the people at the desk acte new car first oil change nothing more had a 4 pm appointment it took 2 hours to complete I found this very frustrating and the people at the desk acted like oh well. sales dept was great service not so much More

John Thompson - great service advisor. I usually dread going in for an oil change because sometimes you have to wait an eternity. This time I needed not only an oil change, but I had a fac I usually dread going in for an oil change because sometimes you have to wait an eternity. This time I needed not only an oil change, but I had a factory recall to get done, plus I had a coupon for a free audio system upgrade that I wanted to utilize... so naturally I was expecting to spend quite a while in the waiting room. John Thompson quickly wrote up my service ticket, and gave me a coupon that saved me several dollars on the oil change. John told me that it would take about an hour and a half, which I thought was really good considering everything that needed to be done. Low and behold, within one hour my car was done! Not only did they do the oil change, fix the recall issue, and upgrade my audio system software... they even washed my car too! Amazing. More

Excellent service Mary is very friendly and knowledgeable.My husband and I love working with her.She makes our experience at the dealership so pleasant we don't mind wa Mary is very friendly and knowledgeable.My husband and I love working with her.She makes our experience at the dealership so pleasant we don't mind waiting for our car.She always has a smile and informs you about everything that is going on with the car and how long it will take.She is a huge asset to the dealership and we love working with her and will be recommend this dealership because of her. More

Wait, wait, wait I don't know which was worse, that it took nearly two hours to do a simple oil change (I had an appointment and I showed up on time), or that the serv I don't know which was worse, that it took nearly two hours to do a simple oil change (I had an appointment and I showed up on time), or that the service advisor kept calling me "Buddy". More

bad service when it came to get blown tire replace or fixed First of all, from Roadside Assistant tech to the Service manager Ed Johnson, no one made it clear that there was a spare. I have never had to use it First of all, from Roadside Assistant tech to the Service manager Ed Johnson, no one made it clear that there was a spare. I have never had to use it and thought I was shown by Karen my sales lady when I bought it. The roadside assistant said to me just by my Vin that I had no spare? then I get to the dealership and Ed and Tech made no effort to say did I want the spare on so I could look for a better price on a tire. Ed Johnson said they only had two types of tires for my car 2014 Elantra GT. I had to get to work really didn't want to pay that price but had to get going so I had no choice. Now I had the worst experience explaining to him that he basically up-charged me 15% from Tire rack prices or anyone else s price and he said that was wrong. Then he showed me out to my car and said I could go get it out of the bay, I said no the tech can bring it to me, like the other service guys have always brought it out to me. Real rude and bad service. The tech working on my car John Llanto said he needed to make sure the tire pressure sensor was not coming back on. This manager Ed is terrible and the service I received today is terrible. I do not recommend this place when it comes down to the Hyundai Assurance. I have only one good experience with Mr. Roach and that was it, and that was an oil change. More