Hyundai of New Port Richey - Service Center

In & Out I arrived before my afternoon appointment for an oil change, was out before I drank a cup of coffee! I guess I timed it right with no one waiting, but I arrived before my afternoon appointment for an oil change, was out before I drank a cup of coffee! I guess I timed it right with no one waiting, but it didn’t slow them down. Took my car right in. Love that there is a nice waiting room that you are not bothered by salespeople . More

Service review The place is clean with a good atmosphere. Would be nice to have a designated children's area, but I understand the logistics of that. The place is clean with a good atmosphere. Would be nice to have a designated children's area, but I understand the logistics of that. More

My experience The service manager and the female cashier at the Used lot where very short with me. I felt like they were being bothered with actually having to deal The service manager and the female cashier at the Used lot where very short with me. I felt like they were being bothered with actually having to deal with a customer. More

3.5 hours for a ore scheduled service appointment. As busy people we have come to schedule our appointments, as is proper and considerate of other people schedules. This is not the first time we have e As busy people we have come to schedule our appointments, as is proper and considerate of other people schedules. This is not the first time we have experienced incredulous waiting times. I would hate to think the The maintenance package customers would be usurped by the paying customer that walks in the door? I can assure you when we purchased the vehicle and were promised service on the vehicle it did not include 3.5 hour wait time for an oil change. I hope Hyundai will improve the way they treat their loyal customers after the vehicle was purchased. More

Excellent service Service rep went over and beyond to exceed our expectations. They arranged the courtesy van to take us where we wanted to go. Good experience Service rep went over and beyond to exceed our expectations. They arranged the courtesy van to take us where we wanted to go. Good experience More

Excellent services Am always happy when our car needs his services. The treatment is great. The price is good and they always have good specials. Am very happy to choose Am always happy when our car needs his services. The treatment is great. The price is good and they always have good specials. Am very happy to choose this dealer. More

Good service but slow Made appointment for 8:30 am for tire replacement but my car didn’t even go into the shop for 2 hours. I was there for nearly 3 hours for what should Made appointment for 8:30 am for tire replacement but my car didn’t even go into the shop for 2 hours. I was there for nearly 3 hours for what should have been a 1/2 hour job. They are pleasant though and check in process was very quick and easy. More

Great service I always receive wonderful service , it is always what is stated very personable and fast. I am very confident in the service and highly recommend t I always receive wonderful service , it is always what is stated very personable and fast. I am very confident in the service and highly recommend them More

Not Usually This Bad Upon bringing my 2018 Hyundai Elantra in for routine maintenance, the girl bringing the car up backed it into another car because she didn't know how Upon bringing my 2018 Hyundai Elantra in for routine maintenance, the girl bringing the car up backed it into another car because she didn't know how to drive a standard transmission. We were assured that they would take care of damages caused to the bumper, and a loaner car would be issued. Upon receiving a loaner car, the tank was not filled with fuel because"someone else just gont done using it", as well as the interior and trunk were not cleaned. The next day the front brakes from the loaner vehicle started squealing. When this was brought to the attention of a service advisor, they claimed it was normal and not to worry about it. The vehicle is at 2019 Sonata, this is not normal nor should the brakes be squealing. After about a week of waiting for a ding the size of my pinky nail to be repaired, we received our Elantra back. When I arrived home with the vehicle, I noticed there were sugar packets on the driver side floorboard from Burger King. Neither I or my fiance drink coffee from Burger King. We also noticed the fuel level was considerably lower from when we dropped it off. Someone used our vehicle to go to Burger King. I called and asked to speak to the advisor in charge of my vehicle, he did not answer, I left a message and got no reply nearly a week later. Normally I'm very happy with my services at Hyundai of New Port Richey, but this time I am quite angry. There is no reason my vehicle should have left the lot for such a small thing, let alone driven through the Burger King Drive-Thru. More

Never Disappointed Once again Hyundai’s service department exceeds my expectations. This is my 3rd Hyundai and at this time I have no plan on going anywhere else. Once again Hyundai’s service department exceeds my expectations. This is my 3rd Hyundai and at this time I have no plan on going anywhere else. I travel 30 mins just to have my car serviced at this location. Please continue the exceptional service! More