Hyundai of North Charleston

My service advisor, Percy is always extremely courteous and professional. He makes every effort to make sure my visits to the service department are efficient and thorough! and professional. He makes every effort to make sure my visits to the service department are efficient and thorough! More

I was in for 13,000 mile service appointment. As always, Percy was professional and the experience was excellent. From the purchase to the service, it has been great experience. As always, Percy was professional and the experience was excellent. From the purchase to the service, it has been great experience. More

I absolutely love this Dealership! This is my 2nd car from Hyundai of North Charleston, and Percy my Service Rep is absolutely fabulous!!! He always has a smile on his face and make This is my 2nd car from Hyundai of North Charleston, and Percy my Service Rep is absolutely fabulous!!! He always has a smile on his face and make sure your needs are met. He also comes in to the waiting area to check on every customer waiting to make sure we all are all comfortable and happy! More

Percy was very kind. Service was easy and handled with care. Percy kept me informed the whole time. Service was easy and handled with care. Percy kept me informed the whole time. More

Percy white was great and went above and beyond when I brought my car in for service. brought my car in for service. More

Took my 2022 Tucson for scheduled oil change and tire rotation. Percy was wonderful! He kept me informed about the status of the service, and advised me about maintenance so that I feel more secure about rotation. Percy was wonderful! He kept me informed about the status of the service, and advised me about maintenance so that I feel more secure about driving the long trip to New Orleans. Excellent Service Department. Thank you. More

We've gone to this dealership a few times for routine maintenance without issue. Percy is always polite and informative when we're there. Most recently we had an update to software due to a recall and I maintenance without issue. Percy is always polite and informative when we're there. Most recently we had an update to software due to a recall and I think at most I waited for an hour. Snacks, coffee, and TV in the waiting area are bonus. No complaints! More

Percy was great. He was very informative about everything that was going on with my car. Thank you! He was very informative about everything that was going on with my car. Thank you! More

I bought my first new car from Hyundai north charleston from an absolutely wonderful associate Named fredick wright. I would like to start by completely acknowledging the amazing service he has provided. I from an absolutely wonderful associate Named fredick wright. I would like to start by completely acknowledging the amazing service he has provided. If it weren't for him, I'm not sure half of these things would've been completed. My first encounter with the service department occurred when I had my first oil change on my 2022 venue limited. My car was returned to me with 2 paint dings on the driver and passenger side door handles. The service manager stated that it couldn't possibly be from them and then rubbed out the paint scuffs. That same manager was then fired apparently a little later on. This was january of 2023. Fast forward to October 2023. I was getting my second oil change when Freddy showed me the new 2024 kona Limited (awd) . I fell in love and traded the venue that day. The service manager gave me a great deal and again Freddy was amazing. The finance department however, misplaced my loan documents and I had to pay for 2 more months on my Venue for November and december 2023 while I did not own it. They promised I would get my money back in full. It took them 2 months to sort out the documents just to have us completely resign on december 28th 2023. Which was incredibly stressful. I felt like I was driving a car I didn't own and that I was going to have to make two car payments. It is now february 8th and I still haven't received a refund for my $760 that I paid. Now while I think that is quite the disaster in itself, it gets worse. My grandmother fell ill and was going to pass. She lives in Kentucky 600 miles away. 02/05/2024 I had a day off and drove up to service seeing if they'd be able to check out my back right tire because I was sure it had a nail in it. Sometimes it would drop or seem to slowly leak way more than the others. It was at 25 psi and the others at 31. Percy, a service advisor, came up to me and asked what I was in for. When I explained to him the situation he promptly and sternly stated that it was because of the cold weather we had recently. I told him it wasn't the first time I've had to put air in that tire only. He then tried to explain how the weather works and that I was wrong. He put air in all my tires and told me I was good to go. He made me incredibly uncomfortable. Knowing I had a 1200 mile round trip through the mountains coming up. I messaged my salesman Freddy for some advice. He was at his desk and told me to come talk to him. He was also upset with the interaction I had and spoke to the manager. The manager of the service department set me up with a new adviser. My new advisor was Vincent who was kind. Had a tech check out my tire only to find a nail in the sidewall/shoulder of the tire. Which is dangerous. If I had listened to Percy I might've gotten hurt during my drive and ruined my brand new car. The cost was $288 for the tire and it took 3 hrs to even be looked at. 02/06/2024 I had to come back the next day to put the tire on because they didn't have one in stock. While talking to the service manager about my experience he looked at my file only to find that my tire warranty wasn't applied and refunded me $150. It doesn't end there. After another 2 hrs i was able to have my tire put on and leave. Then a warning light came on. "Tire Pressure monitoring System Error". 02/07/2024 I called the service department and Vincent told me he was sorry and that they should've informed me the technician broke my TPS monitor on the rim during the tire replacement and that they already ordered the part and it'd be in later this week. So I have to go back again. March 15th I was told the check was in the mail for part of the money that needs to be refunded. (As I am writing this it is 03/23 and I haven't received it) Fast forward to March 21st my tire pressure monitoring system was finally fixed. The part had came in awhile ago but no one notified me. More

This is an updated review. Please steer clear of this dealership. I had went in for a FULL SYNTHETIC oil change on the 11th, my service advisor Percy came and got me about Please steer clear of this dealership. I had went in for a FULL SYNTHETIC oil change on the 11th, my service advisor Percy came and got me about an hour into my service to explain my vehicle needed a variety of services. Including, brake fluid, coolant, injector service, and fuel induction service. I asked for proof of my valves being "caked with carbon" but he said that he can't provide that as I am not allowed back where my car was. I also asked if these were mileage recommendations or if the technician saw that this was wrong with my car. Percy assured me that the technician had the car apart in the back at that moment. I declined all services besides the oil change because I knew that these services were NOT needed. I was checked out, and I left. About 15 minutes later I turned around because my paperwork showed that it was a synthetic blend. I drove back into the service lane and spoke with Percy, and he said "they both come out of the same barrel, that is how the service technician put it on the ticket, there is full synthetic in your vehicle." I left, knowing this was a lie and I called back in to speak with the service manager. It took multiple attempts, ranging from phone calls, voicemails, and text messaging for the manager to call me on Friday morning, the day I was leaving Charleston to return home from vacation. I had let him know that my car was making a whistling noise under acceleration, which did not happen before. As I stated before, Percy told me that the car was apart in the back so I figured something was just not put back on right as the whistling fluctuated with the engine RPMs. I was told to come in and he would "take care of me", I went in and the manager didn't even come out to talk to me, he just told the person that was checking me in to speak with Percy, my service advisor. Percy made me authorize a $200 diagnostic charge, he said if it was something they did, they would take care of it. I had no choice because I didn't want to damage the engine as I was about to drive over 3 hours back home. About an hour in, Percy came and got me and he noticed my first review on Google, he was upset that I did not give him a chance to "make this right". I then replied, "I turned around and you told me that the oils came out of the same barrel." The technician that was working on my car was standing right there and immediately debunked what Percy said by saying, "No, they come out of two separate barrels." Percy then said "Oh, I will take care of switching out the oil for you." The technician requested that he ride with me to diagnose further and get more information, which I complied. I was explaining to the technician my reasoning as to why I thought something wasn't put back correctly, by explaining that Percy told me that my car was apart, I also showed the technician the paperwork which showed all of the services I had declined on the bottom. The technician said that they do not take the car apart, it is all mileage based. I was quite angry with this because I was about to pay $248 for a diagnosis under false context. I paid, left, and the service manager said nothing to me and Percy asked me to change my Google review. The technician was a good guy and was being honest with me which I greatly appreciate. This is a fishy dealership all together and I will be opening a case with Hyundai Motor America. More