Hyundai of North Charleston

Screwed over at Hendrick Last July I bought a used car from Rick Hendrick Hyundai in North Charleston. At the time, the vehicle, a 2009 Hyundai Elantra, had 87,345 miles. Last July I bought a used car from Rick Hendrick Hyundai in North Charleston. At the time, the vehicle, a 2009 Hyundai Elantra, had 87,345 miles. Before I bought the car, knowing a timing belt change would be due soon (if equipped with a belt) I asked, specifically, if the car was equip with a timing belt or chain. I explained I had just spent a lot of money having the timing belt changed on my other vehicle and preferred a vehicle with a timing chain to avoid the costly maintenance. The guy who sold me the car went to ask a mechanic and came back with and answer of "timing chain". Great! The salesman went over the 34 point inspection (see attached) with me, and after a test drive I purchased the vehicle. Fast forward 5500 miles, which is a blink of an eye in the life of a vehicle. We received a mandatory recall from the factory on the make and model we bought. I made an appointment at the Rick Hendrick service shop to have the recall correction executed. It was about an hour later when the service manager showed me their "Action Plan" for my car. It listed observations made by the mechanic and recommended corrective actions as appropriate. The list under the "Failed Task" column was disturbing. All these items were checked off on the 34 point inspection sheet 5500 miles previous as having been checked. Nothing was brought up at the time of purchase as an item that needed to be corrected, or would need to be corrected in the then near future. Looking further in the report, "Timing Belt Replacement" was listed as "Fail" under the "Status" category. I addressed the issues with Jerry, a manager there at Rick Hendrick Hyundai (used car division). I explained that I felt duped, and people at the dealership were being dishonest. He listened, took my number and told me it might be the next Tuesday or Wednesday before he got back to me. This conversation took place just before the Memorial Day weekend. The following Thursday rolls around, and still no call from Jerry. I stopped by the dealership to discuss the matter with him, again. He apologized for me not receiving a call and said someone was supposed to get back to me. I really didn't believe that. He walked over to the service shop and had a discussion with the service manager while I waited at the dealership. When he came back he told me he was going to speak with the person who performed the pre-purchase check to discuss what was done. This struck me as odd since the car was bought the previous July and seemed unrealistic that anyone would be able to recall something that happened that long ago. After all, how many cars must this guy look at? I did tell Jerry my expectation was for the dealership to correct all the maintenance deficiencies. If everything was in good working order, as the 34 point inspection suggests, not one of these issues could have happened in the last 5500 miles, there's just no way. The only maintenance that should have been done in those 5500 miles is an oil change, and we did that. Anyway, Jerry never called back. I believe he was hoping this would all just go away. I believe there should be a reasonable expectation of honesty that consumers experience that exceed what was provided at this dealership. When the inspection sheet states "it", you fill in the blank, was checked, it should be in good working condition. The ironic thing is we had our mechanic look at a few used cars for mechanical soundness when he finally told us to just go to a reputable dealer, like Hendrick. I know, it kills me too. I fought in Iraq and was awarded the Bronze Star for meritorious service in a combat zone. I don't deserve special treatment. I don't want special treatment. I was happy to serve. My point to bringing this up is if they'll take advantage of our service members, they'll take advantage of anyone. I wonder if Rick Hendrick stands behind his name, or just uses it to make a buck. More

Ok Could write a Book!!! I asked 8 times throughout the process of 4 hrs. to several people to run There credit scores on me and side stepped me until af Could write a Book!!! I asked 8 times throughout the process of 4 hrs. to several people to run There credit scores on me and side stepped me until after I signed the first deal then told me I didn't qualify for the 0% Interest rate with FICO score they ran, and I'm sure they new this before the first worthless deal was signed and that's being on the border line of a scam and settled for a good interest rate only because the 2 sales people worked hard and I'm sure they were only doing as told by there superiors, so sad that people have to get a sale using these tactics, but hey the economy dictates this kind of behavior & let God BE OUR Judge. More

Highly professional The entire staff was very professional.The vehicle I wanted was not in their current inventory. They performed a through search of hyundai dealers and The entire staff was very professional.The vehicle I wanted was not in their current inventory. They performed a through search of hyundai dealers and located the vehicle that I wanted. Then they arranged to have it delivered promptly. Thank You. More

Excellent This was my first experience with a dealer and it was fast and easy ! Would recommend in a heart beat everyone was friendly and cooperative with my ne This was my first experience with a dealer and it was fast and easy ! Would recommend in a heart beat everyone was friendly and cooperative with my needs More

Outstanding Our experience at Hendrick Hyundai North was outstanding. Upon arrival my wife and I were greeted by Tony Benjamin. Tony gave us time and space to bro Our experience at Hendrick Hyundai North was outstanding. Upon arrival my wife and I were greeted by Tony Benjamin. Tony gave us time and space to browse then helped us look at several cars to compare and determine which best met our needs and price point. Tony did not pressure us or make us feel uncomfortable. He let us shop, ask questions and make a decision on our own. The price was very fair compared to market values and we didn't feel at any time we were being taken advantage of. Tony went above and beyond to ensure our buying experience was a positive and enjoyable one. Jerry in finance was very friendly and was able to beat our already very competitive pre-approval rate. Tommy in finance was extremely helpful in explaining everything clearly and in a way that was easy to understand. I would highly recommend anyone looking for a pre-owned car stop in and see Tony Benjamin. More

Never Buy An Extended Warranty!!! Never buy an extended warranty from these guys!!! They will tell you the car only comes with a 3 year 36 month warranty and sell you an extended warra Never buy an extended warranty from these guys!!! They will tell you the car only comes with a 3 year 36 month warranty and sell you an extended warranty for $800+. What they dont tell you is the car automatically comes with 60 month 60k warranty. They sell 75000k mile warranty which comes out to only 15k additional coverage for $800. Who would pay $800 for 15k warranty? These guys are rip offs. More