Hyundai of North Charleston

Prior to the expiration of my lease on my 2011 Elantra, I was contacted by the dealership to begin making preparations for turn in. Both Shawn Couch and Chris Heyward were extremely accommodating especially was contacted by the dealership to begin making preparations for turn in. Both Shawn Couch and Chris Heyward were extremely accommodating especially due to my being deployed to Southwest Asia with the military. Upon my return, I met with Mr. Couch and he explained my various options. I elected to lease another Elantra. Customer service: Mr. Couch's understanding of my time being at a premium, especially with my recent return from deployment, went out of his to ensure I was completely satisfied and did the best he could to minimize my time at the dealership. He presented all dealership required information, and tailored it to my specific questions and concerns. Friendliness: Both Mr. Couch and Mr. Heyward were extremely professional and courteous with our email and telephone discussions prior to my arrival at the dealership. I want to also recognize the service department. The representatives in the service department are the best I've seen. Everyone at your dealership has always been extremely friendly. Overall experience: Again, I have never had a "bad" visit. Price: I think you have a quality product at a reasonable price. I am very satisfied. More

The first time I went to the dealership I was with my friend and he worked with Ernie Banks. Ernie was extremely helpful and got my friend an amazing deal on his 2013 Elantra. So I went a few months la friend and he worked with Ernie Banks. Ernie was extremely helpful and got my friend an amazing deal on his 2013 Elantra. So I went a few months later to purchase a SUV and worked with Ernie again and he gave me a great deal on a Santa Fe. Unfortunately the Santa Fe had problems and after a few weeks we had to pick out another car. Ernie, Joey, and James worked hard to get us into a newer car and take back the old car at the buying price. I highly recommend working with these gentlemen they will do everything that they can in order to get you into the exact car that you want in the price range you are working with. More

Shawn was nice and friendly and made the whole car buying process a breeze. Being 18, I wasn't sure what my options were, but he worked with me and showed me all my options to find a car in my budget. I woul process a breeze. Being 18, I wasn't sure what my options were, but he worked with me and showed me all my options to find a car in my budget. I would highly recommend Shawn to help you when buying a car. More

Our salesman Derron did a great job with us and was never pushy, but always willing to help. We were undecided when we first walked in, and after a few weeks and help from Derron we are now the new owners o pushy, but always willing to help. We were undecided when we first walked in, and after a few weeks and help from Derron we are now the new owners of a new Santefe Limited! More

Shawn was very friendly and willing to help. He went above and beyond to make sure I was happy with my purchase. This was the easiest and greatest car buying experience my husband and I have ever had. above and beyond to make sure I was happy with my purchase. This was the easiest and greatest car buying experience my husband and I have ever had. Thank you Shawn! More

They did exactly what they said they would do and had me in my new car in less than 4 hours. I was impressed by how straight-forward and friendly everyone was in the dealership. I never felt pressured. in my new car in less than 4 hours. I was impressed by how straight-forward and friendly everyone was in the dealership. I never felt pressured. More

This is my fourth Hyundai in 10 years. Shawn showed me the wisdom in leasing since I trade in every two or three years. He guided me through the process professionally and with patience and humor. In the the wisdom in leasing since I trade in every two or three years. He guided me through the process professionally and with patience and humor. In the end I drove off in a hybrid and am tickled pink - I walked in adament about NOT having one of those! I am quite pleased with the savings in gas mileage. I've put 200 miles on my new Sonota so far and still haven't hit my maximum milege in my 2011 Tuscun yet! Shawn was just great - he didn't leave me in the office or showroom for long periods of time - stayed with me throughout. I love my new car and will send EVERYONE directly to him! He made the experience easy and fun! More

For most of us, buying a vehicle is nothing more than a dreaded task, but I can assure you that dealing with Shawn Couch was by far the very best experience I personally have ever encountered. My mother wa dreaded task, but I can assure you that dealing with Shawn Couch was by far the very best experience I personally have ever encountered. My mother wanted to purchase a vehicle, and I live in another state, so I was doing a lot of research for her. I visited the Dealerrater site and researched several dealerships. Mr. Couch has a lot of reviews so I decided to give him a call. We spoke back and forth for a few days, and then I had my mother go see him. Even as they spoke, I was listening in on speaker phone. I was more than impressed the way Shawn handled the entire situation, and even more impressed with his informative professionalism. He made sure that we knew everything that was about to take place, and though that may not seem like much, but for anyone buying a vehicle, we all know how we, the customers, just sit there waiting for whatever next is supposed to happen. Knowing in advance means a lot to me, and even my mother picked up on this too. Mr. Couch introduced my mother, and me as well over the phone, to several employees at the dealership before making sure my mother knew every single aspect of her new Hyundai. He not only explained how the features work, but he had my mother work them for herself. Not once did we feel rushed, pushed, or pressured at all, and that too is an experience I will never forget. Mr. Couch even told my mother that if she ever needed him for anything, anything at all, please don't hesitate to call him, and it doesn't have to be car related. For a son who resides out of state, hearing him say that simply put the icing on the cake! Sales people all over certainly could learn from Mr. Couch, and then people like me wouldn't be on the offense so much when we are in the market to purchase a vehicle. When I am ready for another vehicle, I certainly will not hesitate to find Mr. Couch and deal with him. More

Everyone was very friendly and the even with my trade-in the price was very manageable. I took longer on my decision for the car and when I came back Mr. Couch was still very helpful. the price was very manageable. I took longer on my decision for the car and when I came back Mr. Couch was still very helpful. More

This is my second vehicle purchased at Hendrick Hyundai North. Having been a part of the Hendrick family for many years, it came as no surprise to me that I would again receive superlative service. It wa North. Having been a part of the Hendrick family for many years, it came as no surprise to me that I would again receive superlative service. It was a comfortable, smooth, and non-problematical purchase, based mostly on the efforts of Shawn Couch. It is no surprise that he wears the "President's Club" ring for his knowledge, professionalism, courtesy and overall salesmanship made my buying experience a pleasurable one. I know that management was involved in the overall deal, but it is the people in the trenches, like Shawn Couch, that make it either memorable or monstrous. Mine was memorable, and I'll continue to be a part of the Hendrick (and specificall Hyundai) family in the future. Rest assured that I will also be happy to refer anyone interested in a vehicle to this dealership. More