
Hyundai of North Charleston
North Charleston, SC
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I was pleasantly surprised by the overall experience at Hendrick Hyundai north. The friendliness and attention to details put me in the exact car i wanted as well as could afford. I would recommend this d Hendrick Hyundai north. The friendliness and attention to details put me in the exact car i wanted as well as could afford. I would recommend this dealer to anyone looking to buy a beautiful high quality car for a great price with no pressure from any sales associates. Thank you especially to Joey Beasenberg and Shawn Couch. More
A Not So Happy Ending To A Great Customer Service Experience, My purchase experience at Hendrick Hyundai North began with James Gourdine (Sales Consultant) and Tommy Haskel (Finance Manage). I can Experience, My purchase experience at Hendrick Hyundai North began with James Gourdine (Sales Consultant) and Tommy Haskel (Finance Manage). I can't say enough about the customer service experience that I received from these two men. They both listened to my needs and at no time did they pressure me during the purchasing process. The problem that I experienced with my vehicle was only partly resolved. I explained that the leaking Vacuum Pump is something that should have been found and corrected prior to my purchase of the vehicle. DonSmith indicated that it is possible that the vacuum pump might have had a small leak but it was not noted/nor disclosed in the notes performed nor was I made aware of this issue in any form. If this is indeed the case, it further supports my earlier statement of "deceptive practices" by Hendrick Hyundai North. The 34 Point inspection by Hendrick Hyundai North is substandard and should be questioned at every level. Finally, after speaking with Don Smith (Service Manager) and emailing a detailed letter to Dawn Goldys (Public Relations Manager) neither one of them had the professionalism to contact me. Instead, they tossed one of their subordinates under the bus to deliver the bad news that they were not going to fix the leaking Vacuum Pump. As you can see, they not only do not value their customers but they do not value their employees. Once an issue has escalated to a management level, it should end at that level. Buyers beware and you should exhaust every effort before making a purchase from Hendrick Hyundai North! John S. More
Mr Shawn Couch was out standing in the procurement of the vehical I purchased from your dealership, it had to be gotton from one of your other stores out of state. he ensured it got here in a timely manner a vehical I purchased from your dealership, it had to be gotton from one of your other stores out of state. he ensured it got here in a timely manner and was the vechial that I wanted. he ensured that I recived a fair market price fore the car that I trated in . I would most deftently buy another car from him if the need arises . he is a asset to your team keep him. More
Shawn was extremely nice. He also made my handicapped son Charlie very excited about our visit and he enjoyed himself with all the jokes and talk of football. Shawn worked with us to get the car we needed. Charlie very excited about our visit and he enjoyed himself with all the jokes and talk of football. Shawn worked with us to get the car we needed.. More
I began speaking with Chris Hayward and then I had spoken with Joey Beasenburg and met him on my way home from work. Joey was checking on getting a vehicle ready for me to pick up when he had an emergency to with Joey Beasenburg and met him on my way home from work. Joey was checking on getting a vehicle ready for me to pick up when he had an emergency to tend to at home and left me in the capable hands of Shawn Couch. Shawn was an absolutely pleasure to work with. He's a very down to earth person who is a joy to speak to and doesn't mind you asking questions. Both my wife and I were very impressed with Shawn and with our purchase from Hendrick Hyundai North. It was a pleasant buying experience with no pressure and no uppity sales people to deal with. Everyone we came into contact with was very courteous and friendly. We will definitely be more than happy to send as much business their way as we can so others can experience what we have. We appreciate the great buying experience and we look forward to meeting everyone in their service department next. More
To whom it may concern, I am a proud customer of a new 2013 Hyundai Genesis and partly because of Shawn Couch. I am really impressed by his friendly attitude, patients, and superb knowledge of the car tha 2013 Hyundai Genesis and partly because of Shawn Couch. I am really impressed by his friendly attitude, patients, and superb knowledge of the car that I purchased. Shawn took his time and walked me through the buying process of a car dealership with the ability of making me "the customer" feel very comfortable. He was very thorough and detailed in the process. More
Shawn and Dave were incredible sincere and friendly without being pushy and the entire experience of buying my new Hyundai was wonderful! I highly recommend anyone even thinking about a purchase to se without being pushy and the entire experience of buying my new Hyundai was wonderful! I highly recommend anyone even thinking about a purchase to seek them out and work with them. They both went above and beyond to create a comfortable experience while still providing white glove service. Thanks!!! More
Great experience at Hendrick North. Mac was great from the start and even helped us try to find a car at other Hendrick dealerships when we weren't finding what we wanted. Ended up buying off their lot. G the start and even helped us try to find a car at other Hendrick dealerships when we weren't finding what we wanted. Ended up buying off their lot. Great deal and quick process. Had some service issues with the car and even though they were not obligated to fix anything, they did the right thing and got the car in the following Monday and had the couple issues fixed. Shawn in service did a great job. They filled the car with gas when we bought it and Mac even offered to come get me from work personally if I didn't have a ride...that's good stuff right there. Would highly recommend! More
From my first contact by telephone through finalizing and signing the paperwork it was a pleasure to deal with Hendrick Hyundai. Everyone I dealt with was polite and very professional. I had a slightly bet signing the paperwork it was a pleasure to deal with Hendrick Hyundai. Everyone I dealt with was polite and very professional. I had a slightly better price in North Carolina but I wanted to stay in South Carolina so Hendrick matched the price. I would highly recommend this dealership and will to all my friends. More
In 40 years of car buying, this was the most professional, comprehensive and least stressful car purchase that I have experienced. Jesse went over all the features of the new Santa Fe that we h professional, comprehensive and least stressful car purchase that I have experienced. Jesse went over all the features of the new Santa Fe that we had purchased. When we left the dealership with our new car, we understood all of the car's features and were able to use them right away. The entire staff was very curteous and helpful. I would highly recommend Hendrick Hyundai and especially Jesse Jennings to anyone looking to purchase a new car. More