Hyundai of North Charleston

This was a pleasurable, no pressure experience in Southern graciousness for this former Northerner. Shawn Couch and co-workers located what I wanted and, much to my surprise, completed all the paper Southern graciousness for this former Northerner. Shawn Couch and co-workers located what I wanted and, much to my surprise, completed all the paperwork within a day. I felt very comfortable in my first Hyundai when I drove off the lot. A week later I am loving my Accent! More

we found the salesman Shawn Couch to be first rate. From the time we arrived until the time that we bought and later received our car we could not have been happier with the professional way that he and his the time we arrived until the time that we bought and later received our car we could not have been happier with the professional way that he and his sales manager handled the transaction. Hyundai can rest assured that in Shawn Couch they have a dedicated salesman More

I am so pleased I have told all my friends how great your dealership is to work with. I would never have believed I would be able to purchase the exact car I wanted sight unseen. Al understood what I wanted, dealership is to work with. I would never have believed I would be able to purchase the exact car I wanted sight unseen. Al understood what I wanted, suggested a couple options, sent me the specifics, made the deal and had the car delivered to my door. Needless to say, I am thrilled and will recommend your dealership to anyone looking for a Hyundai. More

He helped me with exactly what I wanted. He got me in the perfect car, and right away I knew what I wanted. He was kind, and not over aggressive like some dealers. I was happy with my visit and now with my n perfect car, and right away I knew what I wanted. He was kind, and not over aggressive like some dealers. I was happy with my visit and now with my new car. More

Made several inquiries about a used 2002 Saturn, was told as lates as 11 am that the car was available. I wasted one hour of work, my gas and time getting up to the dealership only to be lied to and told th as lates as 11 am that the car was available. I wasted one hour of work, my gas and time getting up to the dealership only to be lied to and told that the car had be sold that morning. Classic bait and switch. I had a whole list of cars but after being jerked around you can forget any further business. Her email: The car is located on our rivers avenue location where I am at. I have included a map to my location. I will find out about it being towed behind a rv. If you have any questions please call me. Jessica Kenyon More

Be informed / Do your research Pros Business Manager Be informed / Do your research Pros Business Manager Tony Provero seemed great "take it home" program Cons Al & Bob not so great. Either ine Be informed / Do your research Pros Business Manager Tony Provero seemed great "take it home" program Cons Al & Bob not so great. Either inept or coy salesman Straightface lied to by staffmember Did not hold up to "integrity claim" Still use some old school sales tricks despite "No Pressure" claim We were shopping for a small sporty car for my wife. On the way to a Mazda dealer on a Friday, we passed Hendrick Hyundai North(HHN). My wife noticed an interesting looking hatchback by the roadside. We pulled in and met salesman Bob Flynn. The hatchback was a Veloster. It looked interesting, so we took it for a test drive. While parting ways after the test drive, Sal Imburgia, one of the managers offered to let us take it home for a day. As our initial impression of the car was really good, we agreed to do that the next day. That evening I researched Edmunds, Kelley Blue Book, and NADA to see what invoice pricing was and to see what the "Fair Market" type price was. I prepared a cheat sheet with all the costs, etc for the Velosters that were available on the lot. We picked a black Veloster up the next morning and spent the day getting a feel for it. That evening we took it back and let Bob know we wanted to buy it. During negotiations on price I told Bob I only wanted to deal with bottom line price before tax, tags, and title(TTT). As we came closer to an agreement on price, I suggested to Bob we should see what sort of financing I could get. If we agreed on a lower price later, that shouldn't affect the loan. I met their business manager, Tony Sprovero, and he pulled up a better loan rate than I got on the preapproved loan from my own bank! Tony seemed really nice and genuine. He turned his monitor and showed me the numbers. He showed me my cost before and after TTT and finance charges. When I told Tony I wasn't satisfied with the vehicle's price, he called in Al Pasquino, a sales mgr. Al offered a lower price. Although we came really close to an agreement on price, my wife and I shook hands with the staff and left for the evening to think over the offer. HHN was closed on Sunday. On Monday salesman Bob called me and offered me a lower price than the Saturday price. I told Bob for that price I would come in Tuesday and buy the vehicle. That same Monday evening, the dealership put a white Veloster on the lot which we preferred over the black vehicle we had been negotiating for(white is cooler in the summer). When I came in on Tuesday, I told Bob we preferred the white Veloster. I tried to come to an agreement on price on the white car, but the dealership reluctant to negotiate. I asked Bob about a discrepancy in the dealer add on stickers between the black and white Velosters to see if that had something to do with it. The white add on sticker was $500 more than the black one with the only difference being a set of mudflaps($85 retail). Bob brought out the guy who makes these add on stickers and he lied straight to my face saying that other things were added to the car that equaled $500. These "other things" weren't listed on the sticker though? I had spent the whole weekend researching pricing and options so I know what HHN added on to their cars and the associated pricing. I didn't call the guy out on his lie, because that would only have hurt my chances of getting the deal I wanted. So instead of focusing on that, I got back to bottom line price negotiating with Bob. Bob and Al did the back and forth stalling game making me wait each time Bob "went to bat" for me in the manager bull pen. We finally agreed to a price and then when starting the paperwork Bob and Al tried to tack on an additional charge despite the fact that we had been negotiating final price before TTT since Saturday. Instead of "title", Bob said the 3rd "T" stood for something else. I forget what it was now. When I mentioned to Bob that the 3rd "T" has always stood for "title", he told me that I was getting a loan for the car and wouldn't get the title. I drew a blank for a moment because both Bob and I know that it's tax-tag-title and me getting a loan has nothing to do with what the 3rd T meant. I guess he was grasping at straws to explain away the extra fee. I asked Bob to go back and get the additional fee waived. He went through the motion of going back in to talk to Al about the fee and came back to say the additional charge would stick. He also said he wasn't going to go back in to talk to Al again. I thought for a moment about the additional "T" fee. I asked Bob if the price for the Black Veloster he had given me over the phone on Monday would also have had this additional charge tacked on top of it. He said yes. Based on the outright fraudulent addon sticker practices, the lying about the add on sticker content, and management's practice of adding on fees after agreeing to a price, I had no choice but to leave the dealership due to their dishonesty and lack of integrity. More

We went to test drive the Veloster Turbo, I was weighing my options between that and the Scion FRS and wanted to look at the Hyundai Genesis. Bernie let us know that they wouldn't have the 2013 Genesis back my options between that and the Scion FRS and wanted to look at the Hyundai Genesis. Bernie let us know that they wouldn't have the 2013 Genesis back in stock for a few months. That narrowed my choices down to two. When I drove the Veloster I loved it. It has all the technology you could want in a car at a great price. I told Bernie I wanted to go home and sleep on it as well as check the price difference of the Insurance. The next day after doing some research on the car I told Bernie I was interested in it. If he could get the numbers right he had a deal. We started getting all of the paperwork before I got off from work. When we got to the dealership all we had to do was go through finance. This was the best sales experience I've ever had. Bernie is an awesome salesman and will do whatever he can do to get you into the car you want. Tommy was very explanetory on all the finance paperwork and very friendly as well. If you want a great experience with no hassle, go to Rick Hendrick Hyundai and ask for Bernie Boettcher!!! You will be glad you did. More