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Hyundai of North Miami

Miami Gardens, FL

4.6
2,812 Reviews

21400 NW 2nd Avenue

Miami Gardens, FL

33169

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Showing 2,812 reviews

November 12, 2021

Very nice and professional. Orlando is the Best!The Very nice and professional. Orlando is the Best! The waiting area was very comfortable. Thumbs up! More

by jillmm322
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Orlando
Nov 20, 2021 -

Hyundai of North Miami responded

Thank you jillmm322 for letting us know that Orlando was very nice, professional and is the best! We appreciate your recommendation and your business!

November 12, 2021

Austin was very informative and very helpful we test drove several vehicles until we found the right one! More

by frbiorns
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin’ lorenzo, Michael Angus
Nov 20, 2021 -

Hyundai of North Miami responded

Thank you frbiorns for letting us know that Austin was very informative and helped you find the perfect vehicle. Congratulations on hour new car! We appreciate your business!

November 12, 2021

Service is very bad , they never follow up with the customer , you have to call them all the time asking what the status of your vehicle, you hard to find them over the phone . They answer put you on a More

by ricardopierressaint
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wesley Russell
Nov 14, 2021 -

Hyundai of North Miami responded

Hello ricardopierressaint and thank you for making us aware of your concerns regarding problems you've encountered in attempts to communicate with our service department. Our goal is to provide the best services possible to all our customers and we apologize that you have not had a good experience when trying to contact us regarding the status information. This type of feedback helps us identify areas where we may need to focus our attention to improve the quality of services being offered. Your feedback will be given serious consideration and included in our ongoing efforts toward improvement. I am available should you choose to speak further about your experience. Again, your feedback is very important and appreciated. Tariq Siddiqui General Manager tsiddiqui@lehmanautoworld.com

November 12, 2021

they did a nice job on a new battery they tested it it they did a nice job on a new battery they tested it it was poor More

by AKEYBAKE8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carolina Pantalion
Nov 20, 2021 -

Hyundai of North Miami responded

Thank you AKEYBAKE8 for a 5-star review and for letting us know that our Service Department staff did a nice job. We appreciate your recommendation and your business!

November 12, 2021

A good experience yesterday with my appointment, seen just in time and with professionalism. Nicely attended by staff. More

by ERECIO.218
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Santiago
Nov 20, 2021 -

Hyundai of North Miami responded

Thank you ERECIO.218 for a 5-tar review of your recent visit to our Service Department when you were nicely attended by our staff who demonstrated professionalism and provided a good experience. We appreciate your business and your recommendation!

November 12, 2021

Dealership was behind, although I had an appt. However, oil change/filter -about 2hrs long. Mario was great! More

by Sublove
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario
Nov 20, 2021 -

Hyundai of North Miami responded

Hello Sublove and thank you for this 5-star review of your recent visit to our Service Department and for letting us know that Mario was great! We appreciate your recommendation and your business!

November 12, 2021

Was contentious at times but the end somehow justifies the means I left satisfied I quess More

by dobbynj4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Helio Gusmao, Jerry Joseph
Nov 20, 2021 -

Hyundai of North Miami responded

Thank you dobbynj4 for this feedback about your recent visit to our Sales Department. We are glad to learn that although your experience was at times contentious, you left satisfied with the services you received. We continually strive to make meaningful improvements to the services we offer and your comments will be included in our ongoing efforts. We appreciate your recommendation and your business!

November 11, 2021

Second time for the same problem. The first fix worked for about six weeks. This fix required two visits and a wait time of almost seven hours. The staff were all courteous, professional and friendly. I More

by SMUCH44
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Orlando Mancini
Nov 20, 2021 -

Hyundai of North Miami responded

Thank you SMUCH44 for taking the time to provide this review of your recent visit to our Service Department and for letting us know that while the staff were all courteous, professional and friendly, the wait time and necessity of having to return a second time to address the same problem were unacceptable. Customer feedback is valuable, welcome and helps us to improve the services we provide. This feedback will be given serious consideration as part of our ongoing efforts to make meaningful changes and/ or improvements in the services we offer. Customer satisfaction is very important to us and restoring your confidence along with regaining your trust is of paramount concern. I am available to work directly with you if you are interested in doing so. Tariq Siddiqui General Manager tsiddiqui@lehmanautoworld.com

November 11, 2021

Mohammed was great but I can't believe, I went to the dealer because of a recall and I was charged $26 for two battery terminals that cost $3 each in Walmart. This is such a rip off!! More

by A.PREMA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammed
Nov 20, 2021 -

Hyundai of North Miami responded

Thank you A.PREMA for this feedback about your recent visit to our Service Department and for letting us know that Mohammed provided great customer service. You also expressed concern about being charged for battery terminals in connection with services performed for a recall. I am available to further discuss your concerns, answering your questions or providing additional information if you are interested in doing so. Thank you again for your feedback. Tariq Siddiqui General Manager tsiddiqui@lehmanautoworld.com

November 11, 2021

Fue la peor experiencia de mi vida comprar un carro allí fui estafada aun tengo una sensación de traición y maldad falta de responsabilidad de todo el personal incluyendo ventas y financiamiento More

by Fabiola Fernandez
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ileana Garcia
Nov 14, 2021 -

Hyundai of North Miami responded

Hola y gracias Fabiola por dedicar su tiempo a hacernos conscientes de su reciente experiencia negativa con nuestro concesionario. Nuestro objetivo es ofrecer experiencias de 5 estrellas a cada cliente en cada visita y sentimos que su experiencia no esté a la altura de nuestro objetivo. Me coordinaré internamente con nuestros departamentos de ventas y finanzas, pero me gustaría trabajar directamente con usted para recuperar su confianza, restaurar su confianza, responder a cualquier pregunta y ayudar a resolver sus preocupaciones de inmediato. Tariq Siddiqui General Manager tsiddiqui@lehmanautoworld.com

Nov 14, 2021 -

Fabiola Fernandez responded

En estos momentos me siento tan mal que nada podría remediar lo que me hicieron sentir como persona Es una desilusión de ustedes como empresa nunca pensé que esto podía pasar en este país

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