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Hyundai of North Miami

Miami Gardens, FL

4.5
2,737 Reviews

21400 NW 2nd Avenue

Miami Gardens, FL

33169

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Showing 2,737 reviews

June 29, 2021

My intake was done immediately upon my arrival. My representative was friendly, knowledgeable, conscientious and professional. He kept me up to date and my service, explained other services that need More

by DCP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Santiago Roldan
Jul 01, 2021 -

Hyundai of North Miami responded

Thank you DCP for this 5-star review of your recent visit to our Service Department when intake was done immediately upon your arrival, your representative was knowledgeable, conscientious, and professional and kept you informed about the progress of services being performed on your vehicle. We look forward to your next visit!

June 29, 2021

I have lost all faith in your dealership and in your mechanics. It took 3 attempts to get my car right. You should be ashamed to deliver a car in the condition that you did, not once, but twice! When a More

by AWORKINGMOMMY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Chris, gabriel
Jul 01, 2021 -

Hyundai of North Miami responded

Hello AWORKINGMOMMY and thank you for providing this feedback about your recent experiences with our dealership. I apologize for your frustration and any inconvenience caused by these events. The situation you've described is not typical, and your feedback has been taken into serious consideration. Your business is very important to us and we'd like to regain your trust. If you are open to discussing this matter in further detail, please contact me at your earliest convenience so we can work towards a resolution. Thank you for alerting me to this issue and I look forward to hearing from you soon. Tariq Siddiqui General Manager (877) 223-8991 tsiddiqui@lehmanautoworld.com

June 28, 2021

Great rep, Orlando takes very good care of his clients. More

by Rebecca Jones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Orlando C
Jun 29, 2021 -

Hyundai of North Miami responded

Thank you Rebecca Jones for this 5-star review and for letting us know that Orlando takes very good care of his clients! We are proud to have you as our customer and look forward to seeing you again in the future!

June 28, 2021

Quick service. Excellent staff. Not busy. Best Hyundai dealer I’ve been in south Florida More

by jrsanz29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
Jun 29, 2021 -

Hyundai of North Miami responded

Hello jrsanz29 and thanks for a 5-star review of the quick service you received from our excellent staff during your recent visit to our Service Department. We are always here for you!

June 28, 2021

Terrible experience. Missing parts. Took my new car to replace leather, returned it with more than 300 miles. Irresponsible. Go some place else. More

by gabriel_rd
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ana Estrella
Jun 29, 2021 -

Hyundai of North Miami responded

Hello gabriel_rd and thank you for this review of your recent visit to our dealership. We are so sorry to hear about the issues you describe in your review. I will be exploring your concerns further but would like to communicate with you directly so I can learn more about the details/ specifics of your experience and initiate effective action to ensure that this does not recur in the future. Please contact me, by phone or email, at your convenience. I hope to hear from you soon. Tariq Siddiqui General Manager (877) 223-8991 tsiddiqui@lehmanautoworld.com

June 28, 2021

The best customer services i am really happy about the services More

by AAUAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Enrique Castro, Javon Hamilton
Jun 29, 2021 -

Hyundai of North Miami responded

Thank you AAUAD for a 5-star review of your recent service appointment when you received the best customer service! We appreciate your recommendation and your business!

June 28, 2021

So much slow I spent more than 5 hours for a 30 minutes job More

by KAZUYUKI1987TOKYO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don’t know who serve me
Jun 29, 2021 -

Hyundai of North Miami responded

Hello KAZUYUKI198TOKYO and thank you for sharing your concerns about your recent Service Department experience which required you to wait 5 and a half hours. We strive to provide only the best services to our customers and I will be further looking into the cause of such a lengthy delay. I hope you will accept my apology for this situation. I would like to communicate with you directly so I can learn the details and specifics of this event and so I can take action to ensure that this does not recur. We value your business and would like to work together to find a way to regain your trust. You may contact me by phone or email. I hope to hear from you soon.

June 28, 2021

Very nice, informative and quick. Only thing I didn’t like was they tried to talk me into going to the lot to upgrade my car. Unt un. Let me make that decision More

by MSNGIE_1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Enrique Castro, Helio Gusmao, Chantal Gutierrez, Ilisyah Hill, Jaqueline Knittel, Javon Hamilton
Jun 29, 2021 -

Hyundai of North Miami responded

Thank you MSNGIE_1 for this 5-star review of your recent service department appointment and for letting us know that your experience was nice, informative, and quick. Thank you as well for letting us know that you felt that perhaps unnecessary and/or unwanted upgrades were offered. Your feedback is appreciated and will help us improve.

June 28, 2021

I don’t understand how you charge $640 to charge my brakes and that’s only for service. And the manager will not return my call. More

by CARLAA4
Recommend Dealer
No
Employees Worked With
Chantal Gutierrez, Nikole Lara, Ilisyah Hill, Jaqueline Knittel, Javon Hamilton, Gaslin Marte, Carolina Pantalion, Alyna Stewart
Jun 29, 2021 -

Hyundai of North Miami responded

Thank you CarlAA4 for making us aware of this situation. The circumstances you describe are certainly not aligned with our objectives and primary goal of providing only the best services to all our customers. I apologize that we failed to meet your expectations and would like to communicate with you directly so I can have a clear understanding of the facts and circumstances of your experience. Please contact me either by phone or email at your convenience. I look forward to hearing from you soon. Tariq Siddiqui General Manager (877) 223-8991 tsiddiqui@lehmanautoworld.com

June 28, 2021

First they try to sell me on some 60000 mile service when I’m only at 49,000 miles. I declined and did oil change but yesterday I was driving on felt something running on the ground when I look underneath it More

by Ochilink
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chantal Gutierrez, Nikole Lara, Ilisyah Hill, Jaqueline Knittel, Javon Hamilton, Gaslin Marte, Carolina Pantalion, Alyna Stewart
Jun 29, 2021 -

Hyundai of North Miami responded

Thank you Ochilink for providing this feedback about your recent Service Department appointment and for your comments that you felt like unnecessary services were being offered and you discovered during a subsequent trip that some equipment had not been placed back on your vehicle. Please accept our sincere apologies for the difficulties you describe in your review. I would like to communicate with you directly to understand more about your experience and ask that you contact me either through email or phone. I hope to hear from you soon. Tariq Siddiqui General Manager (877)223-8991 tsiddiqui@lehmanautoworld.com

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