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Hyundai of North Miami

Miami Gardens, FL

4.6
2,808 Reviews

21400 NW 2nd Avenue

Miami Gardens, FL

33169

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Showing 2,808 reviews

July 08, 2021

Overall very decent. I was a little disappointed that my antenna fell off, and it took 4 days to replace. Should have been same day, but that’s the mfg fault More

by Stewsprts
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mario
Jul 13, 2021 -

Hyundai of North Miami responded

Thanks, Stewsprts for this review of your recent experience with our Service Department. We appreciate your comments which provide valuable insight into areas of potential improvement for our overall customer service & satisfaction initiatives.

July 08, 2021

My car was at the service at least 3 times the last couple a months and I’m still having problems with the car. I will never buy another car from this dealer because of the service. More

by ELAINE2300US
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Can’t remember since I had to call several times and I’m always talking to someone nee
Jul 13, 2021 -

Hyundai of North Miami responded

Hello ELAINE2300US and thank you for giving us this feedback about your recent Service Department visit. We are sorry to hear that you continue to have problems with your vehicle despite prior servicing. Our goal is the total satisfaction of all our customers and to always provide a positive experience. Perhaps we could communicate directly about how we can continue to earn your business as we move forward into the future if you are open to having a direct discussion. I look forward to hearing from you. Tariq Siddiqui General Manager tsiddiqui@lehmanautoworld.com

July 08, 2021

Excelente equipo de trabajo muy profesional y salí muy satisfecha del centro en especial su manager Michael con su colectivo de trabajo estoy feliz siempre Hunday More

by miozotysa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meshy Bitton, Armando Lorenzo, Michael Angus
Jul 13, 2021 -

Hyundai of North Miami responded

Gracias por esta excelente evaluación del servicio muy profesional proporcionado por nuestro gerente, Michael, durante su reciente visita. Apreciamos su negocio y esperamos verlo la próxima vez!

July 08, 2021

Waited a long time to even be greeted. Service person spent 5 min with me and dismissed me. Still have issue and will need to return. More

by SARAHTSAMUELS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No idea who helped me
Jul 13, 2021 -

Hyundai of North Miami responded

Hello SARAHTSAMUELS and thank you for taking the time to provide this review of your recent visit to our Service Department. We are sorry to hear that you waited a long time to be greeted and that the service person only spent 5 minutes with you. Customer feedback is very important to us and helps us to improve the services we offer our customers. I am available should you care to further discuss this feedback or share any suggestions you may have that will help us improve. Tariq Siddiqui General Manager tsiddiqui@lehmanautoworld.com

July 08, 2021

Orlando Castellon and Subaru have always taken great care of me. He fixed my tire and then researched and suggested best rmt tires and ordered my ew tires . More

by ARNISMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Orlando Csstellon. 5 star
Jul 13, 2021 -

Hyundai of North Miami responded

Thank you ARNISMAN for a 5-star review and for letting us know that Orlando Castellon, and Subaru, have always taken great care of you. We are always here for you and look forward to your next visit!

July 08, 2021

Everyone did a excellent job Helio Gusmao did a excellent job and I was very happy Daniel in the finance office was excellent as well!! More

by Richard Fiorillo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Helio Gusmao, Daniel Moyal, Helio Gusmao
Jul 13, 2021 -

Hyundai of North Miami responded

Thank you Richard Fiorillo for letting us know that everyone did an excellent job during your recent Sales visit!

July 08, 2021

Had a great service visit for our subaru at Lehman Subaru. Would highly recommend our service advisor Orlando Castellon to anyone looking for dependable excellent service More

by SubaruN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Orlando Castellon
Jul 13, 2021 -

Hyundai of North Miami responded

Thanks, SubaruN for letting us know that you had a great service visit and you highly recommend our service advisor Orlando Castellon who provided excellent service. We are serious about customer satisfaction!

July 08, 2021

Every person was helpful and professional. Would highly recommend this place! Naomi from BDC was nice and answered all my questions. The sales man knew what he was doing and made the process smooth. More

by stephanie Aquino
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aramis Serrano, Naomi Charles
Jul 13, 2021 -

Hyundai of North Miami responded

Thank you stephanie Aquino for letting us know that every person you dealt with during your recent sales experience was helpful and professional. Your positive comments about the efforts of Naomi, from BDC, and our salesman as well mean a lot to us. We hope to see you again in the future!

July 07, 2021

I've been dreaming of buying a Subaru Outback for almost 20 years and this purchase was the most underwhelming experience I've ever had buying a car. Zero "Subaru" happiness or hype that you see in the ads More

by stlouisnavygirl
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josue. Luis in Finance (not sure of last name), Luis Rodriguez, Davian Bell
Jul 08, 2021 -

Hyundai of North Miami responded

Hello stlouisnavygirl and thank you for providing this feedback about your recent purchasing experience with our dealership. Please accept a sincere apology for the events described in your review. We want all our customers to be happy and have 5-star experiences with every visit. As the General Manager, customer satisfaction is a priority for me. I would like an opportunity to work with you to discover how we can move forward and continue to earn your business in the future. I look forward to hearing from you soon. Tariq Siddiqui General Manager tsiddiqui@lehmanautoworld.com

Jul 08, 2021 -

stlouisnavygirl responded

An appointment for my tinting and paint touchups are a good start. I told them i wanted it done before i went back to the office full time since i don't work near the dealership, but that opportunity has now almost come and gone. I bought the car three weeks ago; when i bought the car, he assured me could do the tint within a week. Communication from my salesman has been horrible. And i need a manual for my car. I understand it's a used car, but what dealership doesn't provide an owners manual? Ive asked Josue and Jose for an owners manual, but haven't heard back from either of them. Subaru can print one for my car, I'm sure.

Jul 11, 2021 -

stlouisnavygirl responded

And now my tire is leaking; gee thanks for selling me a car with a bad tire. Awesome. Filled it Wednesday when the tire pressure light came on at 12 PSI and then two days later on Friday the light came on again. Now I don't even feel comfortable driving my car 20 miles to work in fear of a flat or blow out. Still zero communication from the dealership.

Jul 13, 2021 -

Hyundai of North Miami responded

Hello stlouisnavygirl and thank you for keeping us updated on the status of our efforts to work through concerns you raised in connection with your recent purchase of a used vehicle from our dealership. I apologize that these issues have not been completely resolved at this point and for any lapse in communication as well. I'll ensure that a copy of the owner's manual is provided promptly. Please contact me so we can have further discussion regarding any other issues. I will look forward to hearing from you soon. Thanks again for the update. Tariq Siddiqui General Manager tsiddiqui@lehmanautoworld.com

Jul 13, 2021 -

stlouisnavygirl responded

Are you at the dealership today to meet? I will be in at 1pm for my tire appointment. Still no word on the other two appointments.

July 07, 2021

Love The Service I Received 100%. The service I received They Explain All the tests .that was done on my vehicle and the price was right More

by holly11107@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ORLANDO CASTILLO
Jul 13, 2021 -

Hyundai of North Miami responded

Thanks, holly11107 for this great review of the services you received which were thoroughly explained and performed at the right price! We look forward to seeing you again soon!

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