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Hyundai of North Miami

Miami Gardens, FL

Overview
Reviews
4.5
2,757 Reviews
Call Dealership (305) 306-1637
View Awards

21400 NW 2nd Avenue

Miami Gardens, FL

33169

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Showing 2,757 reviews

June 22, 2021

Always fast answer and fast attention and help in whatever a problem is. Best customer service! More

by mjvblue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Orlando Castellon and other that don’t know the name
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Jun 24, 2021 -

Hyundai of North Miami responded

Hello, mjvblue and thanks for letting us know that you always receive fast answers, fast attention and help, and the best customer service! We value all our customers' time, appreciate your recommendation and your business!

June 22, 2021

The representative treated us extremely well. We are very satisfied with the service we received both times that we have been there More

by FERNANDO Martinez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
santiago
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Jun 24, 2021 -

Hyundai of North Miami responded

Thanks, Fernando Martinez for this review and for letting us know that the representative treated you extremely well and you were very satisfied with the services received on both occasions you have been here. We appreciate your business and look forward to seeing you again!

June 22, 2021

The service took a long time to get done, I was under the impression that having scheduled an appointment the wait time would be less More

by arismendi
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Santiago Roldan
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Jun 24, 2021 -

Hyundai of North Miami responded

Thank you arismendi for your review and for letting us know that you were disappointed in the amount of time taken to complete the servicing in view of the fact that you had an appointment. We value our customers' comments and feedback which help us to identify areas/ processes that may require a "tune-up" in order to help us improve the services we provide our customers. Thanks again!

June 22, 2021

Horrible costumer service,2 hrs for a oil change,and they said My warranty covers only the A/C...1/2 star rating. More

by Hectorburgos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don't see his name
Report | Print
Jun 24, 2021 -

Hyundai of North Miami responded

Hello Hectorburgos. We thank you for your feedback about your recent visit to our Service Department but are sorry that you did not have the positive experience that we strive to provide all our customers. Your comments and opinions are very important to us and most of all, we want you to know that we appreciate your business and hope to find a way to continue to earn your business into the future. I am here to help but need additional information and specifics about your experience. Please contact me directly, either by phone or email, so I can answer any questions you may have or clarify any information for you. I look forward to hearing from you soon and to working with you in resolving this issue. Tariq Siddiqui General Manager (877) 223-8991 tsiddiqui@lehmanautoworld.com

June 22, 2021

very good service friendly staff quick servicevery good service friendly staff quick service More

by sarveg
Customer Service
Recommend Dealer
Yes
Employees Worked With
Dann jimenez
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Jun 24, 2021 -

Hyundai of North Miami responded

Hello sarveg and thank you for a 5-star review and for letting us know that you received "very good service, friendly staff, and quick service". We are always here for you and look forward to your next visit!

June 22, 2021

Orlando is fantastic and always looks out for my needs. More

by COACHCK11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Orlando Mancina
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Jun 24, 2021 -

Hyundai of North Miami responded

Hello COACHCK11 and thanks for this feedback that "Orlando is fantastic and always looks out for your needs. We appreciate your business!

June 22, 2021

Great service. Bought an extended warranty for a vehicle I purchased elsewhere and the people here were happy to help me and made it an easy experience. More

by BStahl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Andreu
Report | Print
Jun 24, 2021 -

Hyundai of North Miami responded

Thank you BStahl for letting us know about the "great service" you received during your last service visit where you had an easy experience provided by staff that was happy to help! We appreciate your review, your recommendation, and your business!

June 22, 2021

Everybody was great especially my service advisor Santiago, and he’s rather newer to the job, you could tell he was doing his best with dealing with the recall & then the cracked radiator. Luckily I More

by JLCPEACE1962
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Santiago ROLDAN
Report | Print
Jun 24, 2021 -

Hyundai of North Miami responded

Thank you JLCPEACE1962 for a 5-star review of your recent service department visit and for letting us know that everybody was great especially service advisor, Santiago. We appreciate your business and look forward to seeing you again!

June 22, 2021

Ver helpful. They make my appointment easy to handle, and I stayed over there for the two hours that took the service. Even when it was heavily raining it all went smoothly More

by LEOPOLDONANNI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Orlando Castellon
Report | Print
Jun 24, 2021 -

Hyundai of North Miami responded

Thank you for this feedback Leopoldonanni for this 5-star review and for letting us know that everything went very smoothly during your recent service department visit. We appreciate your business and your recommendation.

June 22, 2021

Terrible experience. Was told my car would be there for 3 hours. I had an appointment at 9:30 and didn’t pick up my car until after 3:00. I never received a phone call letting me know it would be longer, I c More

by Sgrove10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I was never told my service provider name
Report | Print
Jun 24, 2021 -

Hyundai of North Miami responded

Hello Sgrove10. We are so sorry to learn that you had a "terrible experience" during your recent visit to our Service Department concerning the timeliness of the service provided and communication issues encountered in attempting to ascertain when the service would be completed and your car available for pick up. Customer satisfaction is a priority for us and I hope you will accept our apologies for these difficulties. I will be looking into the information you have provided. However, direct communication with you, either by email or phone, will help to fill in some gaps in the information and promote my clear understanding of the facts and specifics that occurred. I look forward to hearing from you soon and working with you to resolve this matter.. Tariq Siddiqui General Manager (877) 223-8991 tsiddiqui@lehmanautoworld.com

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