Hyundai of North Miami

Beware! I could not have had a worse experience and it's not over! I had an appointment on 2/14/23 related to 2 recall notices for my Santa Fe. The "check en I could not have had a worse experience and it's not over! I had an appointment on 2/14/23 related to 2 recall notices for my Santa Fe. The "check engine" light was also on and the service rep noted it (on paper but not in the computer). I waited for a loaner but it never came so after 2 hours they called a Lyft. The next day when I called I was told the car was ready. I got dropped off the following day (2/16) by my wife who left (since my car was "ready"). After a 20-30 minute wait they pulled up my car. I was told that my service rep (Sam) was at lunch so they would email me the receipt. When I got in the car the "check engine" light was still on, so they took it back to investigate. An hour later I was told it appeared NONE of the work was done (not even the 2 recall notices!!). I was promised a loaner but 90 minutes later (after 3 1/2 hours of waiting) they said none were available and again I was called a Lyft. I ended up renting a car from Avis for $300 that weekend. I was called on 2/22 that the car was ready and went to get it the following day 2/23. The rep (manager) named Dawn recognized me (I suppose from being there 4 times in a 9 day period) and I explained the history to her. She was apologetic and said she would have the car brought immediately and personally would make sure the "check engine" light (and recall) work was done. To her credit, she was standing next to me when I got in the driver's seat to make sure all was good. I told her "You're not gonna believe it, but the check engine light is still on." She saw for herself, apologized again, and she said would get the bottom of things -and get me a loaner so I could be on my way. Sam was there too and also promised me a loaner. In the meantime, a tech supervisor named Allen attempted to trouble shoot the issue right there in the service driveway with the computer hooked up. He got the check engine light to turn off. He then showed me the oil level was "super low" (5 quarts) and maybe that was related. I told him the service tech had noted low oil level also so why wouldn't they address that before call me that the car was ready? I asked him to do the oil change right then since I had had such a bad experience so far. He said no they couldn't. When I got in to leave, the check engine light was now flashing! Allan said he's not seen that before. I finally got a loaner but it took more than 2 hours. On 2/27 my "new" service rep Santiago called and told me the car needs 3 new fuel injectors, new spark plugs, and a fuel system flush for $2,300. (1) This is major engine work for a car with 63,500 miles - conveniently 3,500 miles out of warranty (2) When Allan hooked up the computer (in front of me) he said nothing about any diagnostic codes related to fuel injectors and (3) I asked Santiago why the car would lose 5-6 quarts of oil and if that issue had been addressed? Because it's either an oil leak or the engine is burning copious amounts of oil. (Basic research shows synthetic oils can go 5-10k miles before replacement.) Santiago was going to look into this "oil" issue and get back to me. That was early on 2/27. I called him at 5 pm the same day and left a message. I called 2/28 around 4-5 pm and left a message. I called 11 am on 3/2 and left a message. I called both Santiago and Chris Vidal the service manager at 11 am on 3/3 and left messages. I called both again today (Saturday) at 11 am and 4 pm and left messages. All messages were voicemail. Here I sit, 19 days after bringing the car in, with no diagnosis as to why my car was so low on oil, and whether that was related to the "check engine" light or (alleged) ultimate diagnosis of (3 of 6) bad fuel injectors. At this point, I'm just looking for a return call so I can decide what to do. I would estimate I was in the service department waiting room a total of 12 hours over my 3 or 4 trips there, which doesn't count my next trip there. More

Nice customer service, great dealership. Very understanding people. They work with me and made it affordable with my new car which I love so much . Very understanding people. They work with me and made it affordable with my new car which I love so much . More

Service offered is pretty good minus all the extra fees added. However, Felipe did help me get the car ready in the same day. added. However, Felipe did help me get the car ready in the same day. More

The service was really nice, and we were able to buy a car on our first visit car on our first visit More

I had to trade in my 2020 Elantra under distress I was having many issues with the car which should not had the issues being it was a 3 year old car. I did all the maintenance in time so I do belong the c having many issues with the car which should not had the issues being it was a 3 year old car. I did all the maintenance in time so I do belong the car was a lemon in the beginning and I don’t believe it was inspected properly. I now have a 2023 Elantra in which I’m starting all over with new car payments and at the senior citizen age I am I didn’t want to be forced to get another car. Im scheduled to retire next year and I wanted to be half way done with payments. I found a lot of loop holes in the service department in which I’m not a happy customer. Over all I believe the dealership has its issues and need to be fixed to be a better dealership. I can go on and on but I’m going to stop here. I don’t believe I will get any feedback on my issues so I thank the company for allowing me to share the little experience on here. More

Alejandro was very good, he gave us nice and honest opinion. Would love to buy more cars from here and definitely recommend to others.waiting for call to update my car.. opinion. Would love to buy more cars from here and definitely recommend to others.waiting for call to update my car.. More

The dealership was very fast and professional when it came to me looking for my first car. Also, Alejandro Rosas was the salesman and was very patient and helpful with the process. came to me looking for my first car. Also, Alejandro Rosas was the salesman and was very patient and helpful with the process. More

Been here three times for the same problem caused AFTER an oil change. The fact that I’m denied a loaner car is unprofessional. I now have to sit for who knows how long for someone to tell me that the diag an oil change. The fact that I’m denied a loaner car is unprofessional. I now have to sit for who knows how long for someone to tell me that the diagnostic showed nothing and to give me my car back all for it to happen again. More

Good service, we found the car we wanted at a good price and the transaction was done quickly and the transaction was done quickly More

Luis was the one who helped me get a car. He was absolutely wonderful and very helpful and of many dealerships actually made my experience good He was absolutely wonderful and very helpful and of many dealerships actually made my experience good More