Hyundai of North Miami

I have been waiting over a month for my trade in pay off to be completed and have yet to get an answer. No one is available when I call and I have not received a return phone call either when leaving voicem to be completed and have yet to get an answer. No one is available when I call and I have not received a return phone call either when leaving voicemails. More

Awesome service! Great people to work with. Gregory very knowledgeable and experienced. Dealer super clean and professional. Thanks guys! Great people to work with. Gregory very knowledgeable and experienced. Dealer super clean and professional. Thanks guys! More

Sales reps are rude, unprofessional, and do not value the customer. I spoke with multiple people at this location and all of them act with unprofessional character. Wasted my time trying to build a relations customer. I spoke with multiple people at this location and all of them act with unprofessional character. Wasted my time trying to build a relationship with a dealership that doesn’t value its customers. Better off doing business elsewhere. More

The seller was very kind and helped us with everything we requested. he made everything easy and fast requested. he made everything easy and fast More

Regarding an extremely aggressive Manager (Wesley Russell) at Lehman Hyundai (21400 NW 2nd Ave, Miami, FL 33169). After half a day at Lehman Hyundai, my family and I (including a 3-month-old infan Russell) at Lehman Hyundai (21400 NW 2nd Ave, Miami, FL 33169). After half a day at Lehman Hyundai, my family and I (including a 3-month-old infant) were finalizing a choice between the Palisade Calligraphy or SEL Premium trim levels. The 2 sales associates we had interacted with had been very pleasant and answered our plethora of questions. We had completed an impressive test drive, and even submitted a trade-in evaluation. Up until that point we were satisfied with all interactions and our decision to purchase the Palisade instead of the Telluride was coming to fruition. I even affirmed our likelihood of finalizing the sale by end of the week with a comment to my wife less than 10 minutes before speaking with Wesley. However, everything was quickly derailed once the F&I Director, WESLEY RUSSELL, became involved. His aggressive and erratic behavior took us completely by surprise. There was no escalation or breakdown in communication; within less than 5 minutes of talking he just instantaneously became hyper-aggressive, ceased communication/listening, and had somehow created his own private narrative that we were wasting HIS time because we only wanted to buy a Telluride. I would like to reiterate, that when you choose to spend hours in frigid temperatures with a 3-month-old infant, it is asinine to assume we are not serious buyers and intentionally wasting anyone’s time! Additionally, as a customer ready to spend over $51,000, Wesley’s false and inaccurate perception has no place in our interaction/conversation. His job is to influence the situation to make profit for the dealership, not alienate and attack a genuine customer to the point that we have to abruptly end hours of discussions. We began discussing ‘dealership fees’ and ‘regional adjustment fees’ when I commented that Kia Hollywood has no dealership fees. That lone comment caused Wesley to launch into an unprofessional and aggressive rant. His first response was that he would raise the dealership fee by $5,000. Initially I thought I must be misunderstanding, and I inquired what he meant. He then continued aggressively and sarcastically saying “Why not $10,000 - I know your type, you are not a serious buyer. Go buy a Kia.” I was completely taken back by how aggressive, unprofessional, and his complete disregard for my wanting to finalize a deal. I immediately asked what his name was, to which he raised his voice saying I “didn’t need to know.” When I asked to speak to a manager, he confidently told me he was the manager, and that I should leave! It’s incredulous that as a customer ready to spend over $51,000, I was being asked to leave instead of negotiating fees! Lastly, I informed him he was literally blowing a $50,000 deal, to which he attacked my character again. He absolutely wasted my family’s time, and from my experience I strongly suggest his manager facilitate another line of employment he may be more suited to. More

El servicio fue excelente desde principio a fin. Siempre dando la cara y solución a los inconvenientes normales que pueden suceder en estos procesos con financiamiento. Siempre dando la cara y solución a los inconvenientes normales que pueden suceder en estos procesos con financiamiento. More

Gregory was awesome to work with. He made the process simple and got us a good deal on our new car and trading in our old one. He made the process simple and got us a good deal on our new car and trading in our old one. More

Great dealer. I enjoyed doing business with your company. Evening were smooth as expected. I will recommend you to others. I enjoyed doing business with your company. Evening were smooth as expected. I will recommend you to others. More

This dealership ran my credit through 13 banks for an approval which will badly damage my above average credit rating for a minimum of 2 years, & is this highly unacceptable & ridiculous! approval which will badly damage my above average credit rating for a minimum of 2 years, & is this highly unacceptable & ridiculous! More

I made an appointment to purchase my lease. I had done all the necessary steps to purchase the lease. Upon arrival at 11am , they did not know who i was or why i was there. A sales rep started I had done all the necessary steps to purchase the lease. Upon arrival at 11am , they did not know who i was or why i was there. A sales rep started to do the paperwork again after an hour or so of waiting. He said he would give it to the finance department. we were in disagreement about all the additional fees . We waited for an hour or so and no one called us in to finalize the purchase. I saw the sales rep and asked him how much longer do we have to wait. he said I thought you were finished. he went to investigate what happened and came back to tell me that the finance guy was not feeling well so he went home and did not inform anyone and the paperwork was sitting on his desk. Eventually they gave the paperwork to a finance rep in the Subaru dept to complete. We were there until 3.30pm. This experience of unprofessionalism and indifference of this dealer is not acceptable. I will never purchase a car from this dealer. Beware of all the promotions they send you , when you call to ask questions about the promotion they give you a lame excuse and try to sell you something else....!!! More