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Hyundai of Palatine

Palatine, IL

3.7
495 Reviews

221 E. Lake Cook Road

Palatine, IL

60074

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Showing 495 reviews

August 03, 2025

This Dealership is the worst. They are crooks. DON'T TRUST THEM EVER. They sold me a 2025 Hyundai Santa Fe and when they offered me a trade in value from Kelly Blue Book the offe More

by cutless21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Benjamin a sales manager
July 21, 2025

Service manager Ben made good on a statement he made to me when I was deciding about leasing the new car and I was most appreciative. Thank you Ben! More

by ceceduc8r
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben, but don’t remember salesman’s name
July 16, 2025

Bought a 23 ioniq 5 from these folks, they "accidently" out the wrong financing on the paperwork through their bank instead of Hyundai fiance. Screwed me out of the free EVSE charger, gave back crappy con More

by Garagekid
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mike
July 09, 2025

Something is off with this place. The service advisor tried her best but rest of the service members acted like their life is in danger. Perhaps short staffed becuase it took me 2 hrs More

by AT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jan
July 08, 2025

Let me drive off the lot after a diagnostic without properly screwing the engine back in! I give 2 stars only because the service manager was apologetic & offered to rebate part of the fee. More

by c29katama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christy
July 03, 2025

My car was at the dealership for about 10 hours with minimal communication about what was going on. I tried to get a hold of my service technician a 3-4x to in the afternoon who neglected to answer to More

by llpalka818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dana
July 01, 2025

Waited 2 hours and 25 minutes for a basic oil/filter change and tire rotation. More

by lugeb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
unk
June 27, 2025

Oliwer was great in supporting me to find the right vehicle for me. He spent the time over the course of a few days test driving multiple cars with me. Tom and John in the finance department were profe More

by Laurie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oliwer, Tom, and John.
June 25, 2025

Always have gotten great service from this dealership. Kept me informed of the progress of service which was accurate with what they estimated. Very friendly, helpful, and knowledgeable. Buy my cars ther More

by Hyundai's since 1990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service desk personnel Dana
June 17, 2025

I had the worst experience at Hyundai of Palatine service department today. Dana was the Service Advisor and Chris was dealing with me. I reached right on time when my appointment was scheduled. Chris told m More

by ruthebruu
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dana Dennis
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