Napleton Palatine Hyundai

Dana and the other ladies was outstanding. Dana kept me posted and my car. I appreciate her so much. For a outstanding job. Dana kept me posted and my car. I appreciate her so much. For a outstanding job. More

It took a couple of tries, but the dealership got the exact car I wanted. They took the time to go over every detail the car had. exact car I wanted. They took the time to go over every detail the car had. More

This is the best dealership ever that I have been at that Played christian music. Played christian music. More

If I could rate them a zero I would. Hyundai Palatine has had my car for over a week. Communication is awful. Still don’t know what’s wrong with it or when it will be fixed. Hyundai Palatine has had my car for over a week. Communication is awful. Still don’t know what’s wrong with it or when it will be fixed. More

This Dealership is the worst. They are crooks. DON'T TRUST THEM EVER. They sold me a 2025 Hyundai Santa Fe and when they offered me a trade in value from Kelly Blue Book the offe They are crooks. DON'T TRUST THEM EVER. They sold me a 2025 Hyundai Santa Fe and when they offered me a trade in value from Kelly Blue Book the offered me $3500. I showed them the KBB that printed out which was for $10K. I just sol my car for cash $8700.00. When I looked at their KBB they left off may options and packages to make the price low. I told them I am not the person to mess with as I know my stuff and I said I would make sure everyone would know and here it is. Research very well if you are going to deal with this dealership. Patrick Hyundai in Schaumburg will make you a better deal and is trust worthy. More

Service manager Ben made good on a statement he made to me when I was deciding about leasing the new car and I was most appreciative. Thank you Ben! me when I was deciding about leasing the new car and I was most appreciative. Thank you Ben! More

Bought a 23 ioniq 5 from these folks, they "accidently" out the wrong financing on the paperwork through their bank instead of Hyundai fiance. Screwed me out of the free EVSE charger, gave back crappy con out the wrong financing on the paperwork through their bank instead of Hyundai fiance. Screwed me out of the free EVSE charger, gave back crappy concessions. Service managers are all burnt out and have a terrible attitude especially the female one who talks trash about customers within earshot. More

Something is off with this place. The service advisor tried her best but rest of the service members acted like their life is in danger. Perhaps short staffed becuase it took me 2 hrs The service advisor tried her best but rest of the service members acted like their life is in danger. Perhaps short staffed becuase it took me 2 hrs for an oil change. I am still wondering about their shop charge of 7 dollars that was added on an oil change that was quoted at $59 which ended up being $74 out the door. More

Let me drive off the lot after a diagnostic without properly screwing the engine back in! I give 2 stars only because the service manager was apologetic & offered to rebate part of the fee. properly screwing the engine back in! I give 2 stars only because the service manager was apologetic & offered to rebate part of the fee. More

My car was at the dealership for about 10 hours with minimal communication about what was going on. I tried to get a hold of my service technician a 3-4x to in the afternoon who neglected to answer to minimal communication about what was going on. I tried to get a hold of my service technician a 3-4x to in the afternoon who neglected to answer to provide an update. No courtesy car was offered, and no one offered to give me back my car after the morning, knowing that they didn’t get a response from the tire warranty company. Furthermore, she had someone drive my car to me because I have 2 toddlers and then I had to drive them back to the dealership. Totally unacceptable service. Communication was horrible. My car was kept unnecessarily for 10 hours when perhaps a better solution would have been to allow me to get the car after the initial repair had been fixed and then hear from the tire warranty company More