Hyundai of Palatine

My experience buying a car here was very negative. They told me to come in on saturday at noon. I drove an hour to get there only to be told the car will be well over sticker price. I had been in cont They told me to come in on saturday at noon. I drove an hour to get there only to be told the car will be well over sticker price. I had been in contact with a sales person for weeks and this was the first time they'd mentioned it. I know that they don't know the full price of the car until it arrives in inventory, but this could have been mentioned prior to my arrival. I still bought the car, but it left a bad taste in my mouth. I chocked it up to how in demand the Tucson Hybrids were and assumed it got lost in the shuffle. Looking back, I think they should have given me a ballpark. They had enough information to know the price was going to be well over sticker. The dealership was understaffed and extremely slow. I had to wait over an hour and a half for the finance department to be available to process my payment. I get saturdays being busy, but they kept telling me I was next instead of saying "hey, it might be a while, go grab some food and we'll call you when they're available." I had an appointment to purchase the car, so it's not like I just showed up. They have at least 10 salespeople standing around, so the staffing ratio of sales to finance is especially ridiculous. More

Love this place, nice people, love chatting with Christopher Biggs, I had a great experience 😊 Christopher Biggs, I had a great experience 😊 More

Please read carefully as my experience has only gotten worse as time goes on, I’m really not one to give bad reviews but my experience with this dealership has been beyond frustrating since day one. To be worse as time goes on, I’m really not one to give bad reviews but my experience with this dealership has been beyond frustrating since day one. To begin, they try to sell you on things that aren’t necessary and try to tell you that they are “required” to sell you this $3k detailing package. After having them take off that detailing package on the sales floor they STILL tried to sneak it into my paperwork in the finance office. Be sure to pay attention to the numbers they give you. However, this isn’t even the frustrating part. I purchased my Tesla model 3 two months ago. On the day of purchase I was given the car with only 30 miles of charge left in it. I drove over an hour and a half to get there and they were all well aware I was coming to purchase the car that day. Why it wasn’t charged sufficiently enough for me to even get a test drive in I’m not quite sure. Well, I purchased my vehicle and used the 30 miles to get to a charging station 27 miles away, fearing that the Tesla would die on me the entire way there. I ended up staying by the charging station for an hour to ensure I had enough charge for my long drive home. After driving 1:30 home, I go to charge my car on the home charger only to find out they forgot to put it back in its charging bag. At that point I had used all my charge to get home and didn’t have enough charge to get to work the next day. They did correct their mistake right away and had someone drive the charger to me that same day, but I had already lost a day of work at that point. Fast forward one week, I wake up and my tire is flat. I didn’t drive it that night, didn’t bump into anything, it was just flat. When I called the dealership stating that I had just bought my car a week ago and now my tire is flat, even sent them pictures as proof. They got back to me TWO DAYS later and started accusing me of bumping into something and bending my rim. The rim was not bent in the picture nor did I drive it anywhere that night. They still weren’t convinced until I sent them videos of the tire and compared it to the other tires to show them that it wasn’t bent and that it was a fault in the tire. After a lot of back and forth with them I had almost given up on them changing it and called my own tire replacement company to come in and change it for me. They did agree to reimburse the one tire after I had stated that I would be sharing my negative experience online. Again, missing out on work because I was waiting on them to call me back. Two days later, I get off night shift to find a bubble in my second tire. I didn’t even bother contacting them at that point because the headache of going back and forth wasn’t worth it to me. I paid $300 to fix my second tire that week. Well, as I stated earlier, I didn’t get to test drive my car as there was only 30 miles left of charge when I purchased it. The salesperson did not even bother to take his time to walk me through the car and explain the different features to me. I had to learn it all on my own. I understand as they stated multiple times that they aren’t a Tesla dealership, however, if you’re given a heads up that someone is coming to purchase the Tesla on your floor, I think as a good salesperson or manager they should’ve taken the time to educate themselves on the basics. Or even at least detail my $46k+ car that I purchased from you guys, there was dirt everywhere when I purchased it and I had to clean it myself. IT GETS WORSE, since the moment I purchased my vehicle the dash camera has not been working. Not owning a Tesla before, I thought it was because there was no flash drive in. I purchased a flash drive a few weeks in, still didn’t work. Purchased a different one, again, didn’t work. I make an appointment with Tesla themselves and they tell me that my camera needs to be replaced, along with my drivers side camera, and multiple sensors, ON MY 2 MONTH OLD $46k+ CAR THAT I JUST PURCHASED FROM THIS DEALERSHIP. I have paid over $1k in repair on issues that were hidden from me when I initially purchased the car. When the technicians at Tesla saw my paperwork and heard about my experience they basically told me I had been heavily ripped off and should try to return my vehicle. My family and I have purchased multiple new cars from other Hyundai dealerships this year and none have had the experience I’ve had. My sister saw a Tesla on their lot that she wanted to go back and purchase and I told her not to after my horrible experience. I have contacted the managers and have yet to hear back from them. They clearly don’t care since they already got their money. 0/10 would highly NOT RECOMMEND this dealership. I will also be contacting the Better Business Bureau in regards to this matter. More

Chet was awesome! He showed us the exact car we requested to see and made it ours! He even took the time to show us all the small details like syncing our phones, sett He showed us the exact car we requested to see and made it ours! He even took the time to show us all the small details like syncing our phones, setting up Bluetooth, the radio, etc. Joe, Mitch and Bill were also very helpful! Thanks to all of you! We love our new Tucson! More

Very pleased with my recent experience at your dealership. I met with Jason Kell and he took the time to answer all my questions and I was pleasantly surprised how he actually listened to me. He i dealership. I met with Jason Kell and he took the time to answer all my questions and I was pleasantly surprised how he actually listened to me. He is a real asset to your dealership. More

I purchased a new Tucson My experience with Chet was great ! Made the experience Easy - listened to what my needs were and I got what I needed Thanks Paul great ! Made the experience Easy - listened to what my needs were and I got what I needed Thanks Paul More

Worked with Jason aka Kellz Karz. Very straight forward dealer in my experience. Fastest in and out I’ve had when buying a car and they let me take the car for a couple of hours in between to verify that a dealer in my experience. Fastest in and out I’ve had when buying a car and they let me take the car for a couple of hours in between to verify that a car seat I had at home would fit just right. I had no issues whatsoever and have no buyer’s remorse as I felt the price was more than fair in the current market… Everyone was pleasant and I couldn’t ask for much more. More

I can't say enough good things about my car shopping experience at Hyundai of Palatine. Chet was amazing to work with; he was extremely personable and transparent, which I greatly appreciated. Lambert h experience at Hyundai of Palatine. Chet was amazing to work with; he was extremely personable and transparent, which I greatly appreciated. Lambert helped me get my monthly payments down to a number that I was more comfortable with. And Joe helped educate me on the benefits of warranties and gap insurance. The staff at Hyundai of Palatine took a much more open and educational approach to selling cars, which was extremely refreshing. They weren't pushy and didn't make me feel pressured to make a decision like other car dealerships typically do. I was also very impressed that all the staff took the time to really focus on me and my needs. As a woman, car buying can be a rough process because salesmen don't always take women seriously or they severely underestimate a woman's intelligence and capability to make such an important, complicated purchase. This was not the case at Hyundai of Palatine. The staff all made me feel comfortable and took my needs and concerns seriously. Overall, this was the best car buying experience I've ever had and I would highly recommend Hyundai of Palatine to anyone who is car shopping. More

Negotiating to buy or lease a new car is usually not a pleasant experience for me. This time working with Hyundai of Palatine resulted in a positive and pleasant experience. My sales person, Angel, was t pleasant experience for me. This time working with Hyundai of Palatine resulted in a positive and pleasant experience. My sales person, Angel, was terrific and easy to work with. Angel greater me with a big smile and his energetic personality put me at ease. He was very determined and ambitious to obtain a deal; I wanted to lease a new Santa Fe Limited. I had a few months left on my Genesis G70 which had a greater blue book value then the residual value at the end of my lease. Angel, worked very hard with the GM, Dave, to get my business. They gave me much more than the Blue Book and really compromised with me to get the money payment to a very good and fair monthly payment. Also, at the end, Angel throughly went over all the technical details of how everything works. I would definitely recommend this dealership and definitely ask for Angel to help you buy or lease a new car. Janet S More

They will cheat you of your money if you are not careful. They will add on a protection package they say is non-negotiable and not reflected in the online pricing. This will lead to you going in with one pri They will add on a protection package they say is non-negotiable and not reflected in the online pricing. This will lead to you going in with one price in mind and end up paying $3000 more. Don’t get anything from these cheats. More