My spouse and I visited Petaluma Hyundai on March 24, 2018 with the intent of purchasing/leasing two 2018 Hyundai Ioniq Hybrid Plug-ins. My wife did purchase/lease one of the stated vehicles on Saturday, March 31st, I did not have the same success. Some of the story is intertwined but there were separate incidents. Mine was the more severe of the two and should be duly reported as an exceptionally poor business practice bordering on fraud and elder abuse, the hoodwinking is as follows:
The dealership, Petaluma Hyundai, an operating unit of the Avante Auto Group, falsely stated that we had come to an agreement to purchase two Hyundai Ioniqs. I was going to trade my 2016 Fiat 500X and lease a 2018 Hyundai Ioniq Hybrid Plug-in. The typical back and forth negotiations occurred. The resale value on my mint Fiat 500X was soft but acceptable to Nick Mahurin, the Product Specialist and also Joshua Switzer, the Sales Manager. I am a 70 year old male (possible elder abuse?) so this is not my first rodeo; however, I have never been outright lied to or duped before in a vehicle transaction like I was with Petaluma Hyundai's staff. I was out-and-out premeditatedly lied to by Nick Mahurin with regard to 1) both vehicles being ready for purchase at the dealership when we arrived, 2) that although there was a price spread between the trade in and the new vehicle, the lease price would be $300/month for each, and 3) the silver colored vehicle that I selected was at the dealership and ready for purchase/lease. Only one vehicle was at the dealership and that was my wife's selected vehicle. Texts between Nick Mahurin and me confirm the lease price of $300/month for each. My selected vehicle was not at Petaluma Hyundai but, rather, at Avante Auto Group's dealership in Serramonte; and that dealership would not give up the chosen auto to its sister dealership. I was not offered any other vehicle as a substitute or to go to Serramonte Hyundai and consummate the transaction there. I was left hanging with nothing, with no excuse other than Serramonte saying "no" period. I surmise that the three individuals involved: Nick Mahurin, Josh Switzer and Ken Lindley were in cahoots in this clandestine back room deal, knowing full well that they got one sale and let me hang. This is a true "bait and 'no' switch" deal with the premeditated thought that they could hoodwink an older man and get away Scott-free; in essence, total collusion. I would never, ever suggest or recommend anyone in their right mind to visit Petaluma Hyundai as this organization is managed by scoundrels who have neither ethics nor integrity. This is exactly why, in general, vehicle dealerships have such a poor reputation and Petaluma Hyundai exemplifies that absolutely horrid but justified reputation. The Hyundai name is tarnished even though the vehicles are well made and competitively priced.