Hyundai of Silsbee

I purchased brand new 2020 Ford, Hyundai Tucson and it have problem with it and I’m trying to contact Service trying to talk to any of the managers and nobody is responding to me have problem with it and I’m trying to contact Service trying to talk to any of the managers and nobody is responding to me More

The car I purchased have some issue in it and the Dealer is not helping me is not helping me More

I enjoyed my buying experience from browsing to signing, all paperwork. It was only about one day turn around. All that’s needed now, is the license plate. I recommend this dealership, to anyone looking fo all paperwork. It was only about one day turn around. All that’s needed now, is the license plate. I recommend this dealership, to anyone looking for new or near new vehicle! I gave a friend, my salesperson card. I’m hoping they came to see Jessica, she’s fabulous More

Jessi was a wonderful sales person. She was extremely knowledgeable and helpful throughout the whole process. She was extremely knowledgeable and helpful throughout the whole process. More

Below a 0 rating service center has lied an avoided my daughter her car has been there multiple times for the same thing it started when car was under warranty and they bandaided it til it wasn't claimed daughter her car has been there multiple times for the same thing it started when car was under warranty and they bandaided it til it wasn't claimed it isn't the same issue with is a lie. In service center since Sept no diagnosis and she has 3 kids to haul around and a job. She has never been given any loaner or rental and months wo her car that she is still making notes on while it sits there and they do nothing . They blocked me on social Media for tagging them in a review so word wouldn't get out . I wouldn't let them work on a matchbox car More

That were super friendly and explained everything along the way. I found the car I wanted and the process was simple. They went out of their way to get me a better interest rate. I couldn’t be happier. the way. I found the car I wanted and the process was simple. They went out of their way to get me a better interest rate. I couldn’t be happier. More

Great buying experience! Quick and easy! The 0 percent interest rate sold me! Thank you! Quick and easy! The 0 percent interest rate sold me! Thank you! More

Don't get back with you an get the information an pictures I wonted for pictures I wonted for More

Horrible experience thus far. I purchased a 2024 Hyundai Tucson here about 2 weeks ago. The car is wonderful but the sales team service and honesty not so. I noticed a ding in the I purchased a 2024 Hyundai Tucson here about 2 weeks ago. The car is wonderful but the sales team service and honesty not so. I noticed a ding in the rear driver side door after I brought the car an hour and a half home. I contacted my salesperson who told me they would get it fixed. I attempted to schedule an appointment with them multiple times and was finally told that I could come in the next Thursday morning. I arrive at the dealership on the appointed day only to be told that the person that performs those repairs is not there but where I live an hour and a half away. So I drove a total of three hours just end up where I started to have the ding repaired. I was promised a gift card to make up for gas costs but it took multiple calls for the gift card to be issued a week later. I also purchased an extended warranty to go with the car. I had discussed wanting it to match the power train warranty of 10 years 100,000 miles without any deductibles no matter where I take it. I review my paperwork later on and notice that it is only for 84 months. I call to check on this and I’m told that it is 10 years and that it automatically renews for the remaining time at the end of the 84 months. Well I got a packet in the mail for the warranty directly from the warranty company. It also only states 84 months. I call the warranty company to confirm and am advised that it is indeed only for 84 months and that they never renew any policies, I further talked over the policy with them and I’m informed that I will have a $100 deductible anywhere I take it unless I take it back to the original seller, which I specifically did not want since I live an hour and a half away. Also what I find to be the most upsetting part is that the warranty doesn’t cover any of the most expensive computerized components of the car. It won’t cover any of the navigational/infotainment systems and electronic modules for the engine, and the electronic and mechanical mechanisms in your sunroof won’t be covered either! I purchased my first Tucson here and the experience was fine but the quality of service and honesty at this dealership has gotten terrible. No wonder this dealership has an F ratting with the BBB! More

Skylar was amazing! It was great doing business and getting to know her. She even called to check in to see if we were still loving the car. It was great doing business and getting to know her. She even called to check in to see if we were still loving the car. More