Here is the email I sent to the Hyundai dealership a week ago, and have had NO response. They have our name, address, email and phone numbers. NOTHING!!
"I had been "first car" shopping with my daughter for several weeks. She has no credit and we had been having trouble finding financing. Someone told us to come see Bryan. He said they could do something with her putting down about $800. We came back a couple of days later to look at what he had available that they could get her financing on. One was a big piece of junk Sentra and so filthy (like I was afraid to touch anything inside filthy) that I would have been embarrassed to have someone see it. Not only that we were told it was all highway miles but was well taken care of. Yeah, I believe that when the inside hasn't been cleaned in 10 years!! And did I mention the transmission and engine were making some serious sounding noises? Like whining and knocking, and pretty sure the brakes were bad, too. That was "all she would qualify for" until we said NO very firmly. Then they roll out a Kia Sedona. Not too horrible of a vehicle, and she was considering it - until I looked at the gas mileage that was way worse than my big SUV, when she had told them she wanted something economical. I kept asking the listed price of the vehicles and he "didn't know," just could get it under $400 a month with $1,000 down. She was interested in a nicer vehicle across the street that was still only around $5,000 per the windshield sticker but was told she "wouldn't qualify" for that one. I have purchased many vehicles in my day and have never felt so strongly that they were trying to do nothing but BLATANTLY rip her off, put her in a xxxx car that would probably break down (with no warranty) before she got to the city limits, and charge her 30% interest for five years. Seriously, he didn't know the list price of the car?!? I found a place in E-Town that was very up front with us and we made the trip over there a couple of days later. She ended up with a nice economical car that was clean and the only thing it needed was a front end alignment. Did I mention it was a 2012 and she only put $700 down? Their interest rate is right up front, 15.5% which isn't bad for your first time getting credit without a co-signer, and her payments are $280 a month, yep, UNDER $300, for all of 36 months. You guys wouldn't even give us a loan term - it would "depend." I think at the VERY least you owe her a major apology!!"